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Ourisman Toyota 40 - Service Center

Edgewood, MD

4.7
108 Reviews
Call Service Center (443) 407-8831

108 Reviews of Ourisman Toyota 40 - Service Center

Sort by
November 05, 2024

Efficient, quick and thorough. Every service has been explained to me in details and the team has always been kind and courteous . More

by Df
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 05, 2024 -

Ourisman Toyota 40 responded

DF-Thank you so much for taking the time to leave us feedback! I'm happy to hear that you are treated well, and the service is explained properly. Keep coming back!

September 25, 2024

Friendly,responsive,inviting,quick,nice,fair, Clean,hone st,warm,selfless,comfortable, Caring, knowledgeable, relaxing ,place More

by Mikedor37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Monks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2024 -

Ourisman Toyota 40 responded

Mikedor37, We sincerely appreciate you taking the time to leave us such a kind review!

Oct 02, 2024 -

Ourisman Toyota 40 responded

Its good to hear that you found our space clean, inviting, and comfortable. Our team works hard to create an atmosphere that feels warm and welcoming, where everyone can feel relaxed and well taken care of. It’s great to know that you appreciated the friendly and knowledgeable service we strive to provide. Your words about our fairness and honesty mean a lot to us, as we aim to build genuine connections with everyone who walks through our doors. We’re grateful for your support and look forward to providing you with the same selfless care and responsiveness the next time you visit. Thank you again, and we can’t wait to see you soon! Ron Jackson Sales Manager

September 17, 2024

Everyone at Ourisman Toyota 40 are professional and pleasant. Your service details are reviewed and explained and any issues are discussed and resolved in a timely fashion . I know my car is well cared More

by phedra12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Monks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 18, 2024 -

Ourisman Toyota 40 responded

Phedra12, Thank you so much for your kind review. We greatly appreciate your business, and look forward to assisting you in the future!

September 01, 2024

The service was very quick, and the staff was very professional and courteous. I would highly recommend to go here in the future. More

by Shaggyd110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Monks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

Ourisman Toyota 40 responded

Thank you Shaggyd110 for the recommendation! We appreciate your business, and hope to continue to be of service in the future.

Sep 04, 2024 -

Ourisman Toyota 40 responded

Thank you so much for your kind words! Its always good to hear about a positive experience about our quick service and professional staff. We look forward to welcoming you back in the future! Ron Jackson Sales Manager

August 20, 2024

Very thorough and complete service. Found the issue and fixed it! Service tech found the problem quickly More

by jeannebweaver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Ourisman Toyota 40 responded

Jeannebweaver, Thank you so much for taking the time to leave us a review! I'm glad to hear our team was able to indentify and resolve your vehicle concern.

Aug 26, 2024 -

Ourisman Toyota 40 responded

Thank you Jeannebweaver for leaving us a review! I'm happy to hear our team was able to identify and resolve your concern.

August 06, 2024

Easy to set up an appointment. All providers are courteous. In particular my service provider Chris was knowledgeable, listened to my input including some help I requested on setti More

by clibonati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Monks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2024 -

Ourisman Toyota 40 responded

We truly appreciate you taking the time to leave Chris and Ourisman Toyota Service such a kind review! Please do not hesitate to reach out if we can be of any additional assistance.

July 31, 2024

Professional/ Helpful/ Experienced/ Explains service options and expected outcomes in a friendly and informative way. More

by johnjosephstrama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurtis Rampersad
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Aug 01, 2024 -

Ourisman Toyota 40 responded

Thank you for the kind words Mr Strama! We are always here to help if you need anything down the road.

July 30, 2024

Great service and extremely courteous. As the service took a while the service manager kept me updated while I was waiting. Definitely customer oriented! More

by Revmajorann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2024 -

Ourisman Toyota 40 responded

Thank you Revmajorann for your kind review! I'm happy to hear of the good communication. Please do not hesitate to reach out if we can help in the future.

July 23, 2024

Great service, got the job done fast and easy to work with! Called me earlier than expected when the job was completed. More

by shelbym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Eaves
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Jul 23, 2024 -

Ourisman Toyota 40 responded

Thank you Shelby, I'm happy to hear we got you back on the road quickly and kept you updated through the process!

July 10, 2024

Service Rep, Chris was quick in getting problem diagnosed and completed when promised. Good job. More

by MSLEWIS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2024 -

Ourisman Toyota 40 responded

Thank you MSLEWIS6 for taking the time to leave a review! I'm happy to hear Chris took good care of you and your Toyota, we will be sure to pass your message on to him.

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