Ourisman Toyota 40

Ourisman Collision center did an excellent repair on the back of my Honda CR-V after a driver ran into my car. back of my Honda CR-V after a driver ran into my car. More

Chris was my service advisor he’s the man and got my Tesla model 3 serviced in a timely manner as well as Marcus always come to Ourisman for my routine maintenance Tesla model 3 serviced in a timely manner as well as Marcus always come to Ourisman for my routine maintenance More

Ron “the champ” Jackson not only met my expectations but exceeded them with his knowledge of the vehicles that would meet my needs. He went above and beyond to get me in a vehicle same day and checked off exceeded them with his knowledge of the vehicles that would meet my needs. He went above and beyond to get me in a vehicle same day and checked off all my boxes. And he’s easy on the eyes. Will definitely refer others to this dealership. More

Dealer was great to work with. We will continue to shop for new cars with them. We will continue to shop for new cars with them. More

The service and courtesy received was excellent during my interaction with the Toyota dealer office. interaction with the Toyota dealer office. More

Charles was very knowledgeable, patient, and courteous with helping me make my decision with my purchase of my Rav 4. with helping me make my decision with my purchase of my Rav 4. More

Sales is very aggressive at trying to sell. Annoying emails, text and phone calls are constant. Arrive here used to be reasonable, but now very costly. Annoying emails, text and phone calls are constant. Arrive here used to be reasonable, but now very costly. More

The service and sales team are very knowledgeable and courteous. Would recommend this dealership to anyone looking for a new or used car! courteous. Would recommend this dealership to anyone looking for a new or used car! More

> at least 3 different people made contact w us after our initial contact > described truck we saw online that we wanted to see. informed that one was up the hill @ new car location & they'd go get it. wait initial contact > described truck we saw online that we wanted to see. informed that one was up the hill @ new car location & they'd go get it. waited for 15 mins. upon their return, told the truck we wanted to see was @ Dundalk location. They recommended we go have lunch & they'd have the truck back in an hour. We did. Truck they brought back from Dundalk was not the correct truck! This was mid afternoon on a Saturday. Told they'd have correct truck back on Monday. We came back Monday @ 6pm took test drive and bought it. BUT, confussion over getting correct truck was frustrating. > No willingness to negotiate...or at least "throw us bone". Truck had no floor mats or owners manual. Could have at least offered to make whole on those items...or at bare minimum, offered to sell us ones. > Sales person Lauren was very personable and accommodating > Finance guy (Bobby?) was extremely thorough and quick, especially given it was past 9pm. More

Very bad customer service specially the person we met Kevin and mike , nasty attitude , don’t know how to deal with customer. Kevin and mike , nasty attitude , don’t know how to deal with customer. More