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Ourisman Toyota 40

Edgewood, MD

Overview
Employees
Reviews
Vehicles
4.7
479 Reviews
Ourisman Toyota 40 is here to serve you! We offer New, Used, & Factory Certified vehicles. We have an excellent selection for all budgets. We also offer a full parts & service department that has factory certified staff
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1101 Business Center Way

Edgewood, MD

21040

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Showing 479 reviews

April 30, 2024

Out the door coupon price doesn’t include tax & fees. Called service manager twice but he has not responded in 4 days. I asked the advisor for the total price at check-in and he gave coupon price verbal More

by wtshewch1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kurtis Rampersad
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May 06, 2024 -

Ourisman Toyota 40 responded

Thank you, wtshewch1, for taking the time to share your feedback with us. We apologize for your less than ideal experience with our Service Department. This is not the level of customer service we are known for or seek to provide. We take your concerns regarding our communication and pricing seriously and will improve our services to ensure a positive experience for future customers. If you have any further questions, you can reach our General Manager, Haykel Abrougui, directly at Haykel@OurismanCars.com.

April 27, 2024

Needed a new battery made an online appointment and the work was completed same day. More

by yvecan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Ourisman Toyota 40 responded

Thank you so much, yvecan, for your 5-star review! We're delighted you experienced excellent customer service during your recent visit with us. Glad to hear you were able to schedule an appointment online and have your vehicle serviced in a timely manner. We'll be sure to pass your kind words on to Chris and the rest of our team. If your Toyota needs anything, from routine auto maintenance to extensive repairs, we're here anytime. Thanks for supporting us and have safe travels! We look forward to welcoming you back.

April 26, 2024

It took less than 20 minutes for the service to be completed but almost 45 minutes to wait for the paperwork after the service was done. More

by prittsjc
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Ward
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May 02, 2024 -

Ourisman Toyota 40 responded

prittsjc, thank you for taking the time to leave a review! We're thrilled to hear you experienced efficient and quality repairs from our Service Department. We'll be sure to pass your kind words on to our team. Thanks, too, for your feedback on the wait for paperwork. We appreciate your patience and will revise our process to identify areas of improvement. If you have any questions, please contact us directly. Have safe travels!

April 26, 2024

Great customer service and he was easy to deal with. I Would definitely recommend to everyone A++++. More

by Trgeho
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nik Bratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Ourisman Toyota 40 responded

Thank you very much for your 5-star review, Trgeho! We take genuine pride in the excellent customer service we provide, and we're thrilled you experienced that working with Nik and the rest of our team. We'll be sure to pass your kind words on. Congratulations on your Dodge--we hope you've been loving it! If you or your new vehicle needs anything, we're here anytime. Thanks for supporting us and have safe travels.

April 25, 2024

Great job by the service department always have a good experience when going to the dealer More

by Chris.Kusterer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Grant Monks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Ourisman Toyota 40 responded

Chris, thank you for taking the time to share your feedback with us! We appreciate your kind words for our courteous, hardworking, and professional Service Department team members at Ourisman Toyota 40. We'll be sure to pass your kind words on and encourage our team to keep up the great work moving forward. If you or your Toyota needs anything, please don't hesitate to reach out! We're here anytime. Thanks again for your support and have safe travels.

April 24, 2024

They were very helpful and friendly. They found a coupon to help with the service. More

by Jrichards 4926
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curtis
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May 02, 2024 -

Ourisman Toyota 40 responded

Thank you for taking the time to share your feedback with us, Jrichards! Our top priority is excellent customer service, and we're grateful you experienced that during your recent service visit. We'll be sure to pass your kind words on to Chris and the rest of our team. Thanks, too, for your feedback on the coupon -- hope it helped you get a great deal on repairs! If you or your Toyota needs anything, please give us a call or visit our website. We're grateful to have earned your business and look forward to serving you in the future.

April 22, 2024

Patrick was excellent to work with. Very helpful and low pressure sales. Very good experience! More

by Jsinisi001
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Patrick Kopalchick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2024 -

Ourisman Toyota 40 responded

Thank you for taking the time to leave a review! We're thrilled to hear about your excellent experience working with Patrick at Ourisman Toyota 40. We'll be sure to pass your kind words concerning his helpfulness and professionalism on to him. If you or your Subaru needs anything, we're here anytime. Thanks for supporting us and have safe travels! We look forward to welcoming you back for any car purchase or service needs.

April 22, 2024

Chris is great to work with at all times. . alway happy to assist above and beyond. Tnx More

by Dorothy Hammond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Ourisman Toyota 40 responded

Thank you for taking the time to share your feedback with us, Dorothy! We value the staff highlight for Chris and will be sure to pass your kind words concerning his friendliness and knowledge on to him. We're grateful to have him on our team. If you have any suggestions for how we can improve our communication and workmanship to make your next visit a 5-star one, please give us a call. We appreciate your business and look forward to your next visit.

April 20, 2024

Matt Goodman is a professional and respectful salesman. I had a good time to talk to him, every encounter we had was open, clear, and useful. More

by samhel2005
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Matt Goodson, Mike Click
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Apr 24, 2024 -

Ourisman Toyota 40 responded

Thank you for your positive review! We appreciate the staff highlight for Matt and are delighted to hear about your positive experience working with him. Glad his communication skills and professionalism made your car buying experience the best it could be. We'll be sure to pass your kind words on to him, Mike, and the rest of our team. If you or your Toyota needs anything, please give us a call or visit our website. We're here and happy to help. Thanks for supporting us at Ourisman Toyota 40 and enjoy your vehicle! :)

April 13, 2024

It is fast and reliable service provider service center. I really appreciated and happy with the service. More

by san
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nik Bratton
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Ourisman Toyota 40 responded

Thank you so much!

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