Ourisman Lexus of Rockville - Service Center

Courteous, efficient, professional, fast, excellent, good work good care after service, good snack lounge, good WiFi’, knowledgeable, friendly service, good qualified technicians, and well planned service, work good care after service, good snack lounge, good WiFi’, knowledgeable, friendly service, good qualified technicians, and well planned service, good customer care, high level of service More

This is our second vehicle purchased from Lexus of Rockville. You are doing a great job with service. Our daughter also bought a car from this dealership! It’s a family affair! Rockville. You are doing a great job with service. Our daughter also bought a car from this dealership! It’s a family affair! More

Has my first service done on my 2025 RX350H today. I used the valet pickup service which was flawless. The gentleman who picked up my vehicle arrived exactly when I was told. The car was delivered bac I used the valet pickup service which was flawless. The gentleman who picked up my vehicle arrived exactly when I was told. The car was delivered back to me in perfect condition. It was so nice not having to make arrangements to drop off and pickup the vehicle. Also a shoutout to Omar Tobb my salesman. He was excellent and I highly recommend him. So far my expectations of the dealership have greatly exceeded my expectations. More

Everyone at the dealership is always friendly and professional. When you schedule your appointment for service, you’re taking promptly and the work is done efficiently. You receive your car back clea professional. When you schedule your appointment for service, you’re taking promptly and the work is done efficiently. You receive your car back cleaner than you brought it in. It’s reassuring to know that your vehicle is in good hands. More

I have been dealing with Ourisman Lexus for about 20 years and have been thoroughly satisfied with the work and maintenance they provide for my car. I have been using Michael Jankowitz as my service re years and have been thoroughly satisfied with the work and maintenance they provide for my car. I have been using Michael Jankowitz as my service rep and have never been surprised or disappointed. At the start of my visits, Mike gives me a brief summary of what is going to happen and he then keeps me posted on the actual work required and/or done on my car. I trust his judgment entirely and look forward to seeing him for my next 5000 mile checkup. More

Vincent was my service advisor and he went above and beyond to make things convenient for me! beyond to make things convenient for me! More

Service department staff were welcoming and explained all services to be completed at this appointment services to be completed at this appointment More

Great customer service by my tech Arron. He was thoughtful and personable. A good experience He was thoughtful and personable. A good experience More

Brad as usual was helpful and professional and made sure I was properly helped with the correct service. I was properly helped with the correct service. More

Routine service was done perfectly. In time and everything was covered. The car was also cleaned before delivery In time and everything was covered. The car was also cleaned before delivery More