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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,441 Reviews
Call Dealership (301) 781-6878
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,441 reviews

October 23, 2024

Fast and thorough work. On time and friendly service people. Didn’t have to wait a long time More

by Jim.wang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Report | Print
Oct 23, 2024 -

Ourisman Lexus of Rockville responded

We couldn't ask for a better review of Ourisman Lexus of Rockville. Thanks so much, Jim!

October 23, 2024

Had my first service at this dealership this week. Brad was friendly and courteous, and was able to get me in and out of there in record time.A very positive experience overall. More

by Golden girl
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad, Jesse Drost
Report | Print
Oct 23, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Brad provided you with a friendly and efficient service experience at Ourisman Lexus of Rockville. Thank you for sharing your positive feedback, and we look forward to serving you again in the future!

October 23, 2024

Nice for all. This first time with Oursman deeper. Everything was well from beginning to the end! More

by W. W.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Report | Print
Oct 23, 2024 -

Ourisman Lexus of Rockville responded

We're elated to hear that your entire Ourisman Lexus of Rockville experience was a success!

October 23, 2024

Adriana is a knowledgeable and relatable representative. I will continue to have my car serviced by Lexus because of her exemplary customer service. More

by petitm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana , Jeannette Shalaby, Jesse Drost
Report | Print
Oct 23, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Adriana's exemplary service has earned your trust at Ourisman Lexus of Rockville. Thank you for sharing this feedback, and we look forward to continuing to serve you!

October 23, 2024

I had made an appointment and when I got there Brendan came up immediately to assist me who was very professional, polite, and courageous. The service on my car was completed in a timely many. More

by rnprice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Report | Print
Oct 23, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Brendan provided you with professional and courteous service at Ourisman Lexus of Rockville. Thank you for sharing your experience, and we're glad the service was completed promptly!

October 23, 2024

service is very good list every thing they do Juston very nice person he explanation More

by jackmeng1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juston very nice person, Jeannette Shalaby, Jesse Drost
Report | Print
Oct 24, 2024 -

Ourisman Lexus of Rockville responded

Jack, we appreciate the stellar review here at Ourisman Lexus of Rockville! Thanks for giving a shoutout to Justin.

October 22, 2024

Andres in Service always takes great care of my car! He explains everything in a way that is understandable. I highly recommend this dealership for purchasing and servicing your vehicle! This is my 2n More

by jenni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres P
Report | Print
Oct 23, 2024 -

Ourisman Lexus of Rockville responded

Thank you for your loyalty and recommendation, Jenni! We're delighted to hear that Andres has been taking excellent care of your car at Ourisman Lexus of Rockville. We look forward to continuing to serve you in the future!

October 22, 2024

Jimmy is excellent. Cares. Told me all alternatives seem to really care. Goes out of his way to make you feel good More

by Drdan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim service
Report | Print
Oct 23, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Jimmy provided such attentive service at Ourisman Lexus of Rockville. It's great to know he went above and beyond for you! Thank you for sharing your experience with us.

October 18, 2024

Ourisman Lexus of Rockville provided me with excellent service. From the time I walked in, the personnel was courteous and explained everything in detail and made the purchasing process very easy. More

by lmstewart1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
YAW PEPRA and KENNETH POERSTEL, Jeannette Shalaby, Jesse Drost
Report | Print
Oct 18, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that you had a seamless experience with our team at Ourisman Lexus of Rockville. Thank you for sharing your positive feedback, and we hope you're enjoying your new vehicle!

October 17, 2024

Very attentive and friendly and had all the options I wanted to look at and accommodated my requests More

by Jacobsonjaime21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brionna Dupree
Report | Print
Oct 17, 2024 -

Ourisman Lexus of Rockville responded

We are so happy that our Ourisman Lexus of Rockville team earned your five stars. Thanks for your feedback!

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