Ourisman Lexus of Rockville

Recently, I enjoyed a very pleasant service experience in the Rockville Ourisman Lexus dealer, and I would like to take this opportunity to share my feelings. The whole process from booking to picking up the Rockville Ourisman Lexus dealer, and I would like to take this opportunity to share my feelings. The whole process from booking to picking up the car is very smooth. The service consultant [name] was very professional and friendly. which makes me feel very relieved. The technical level of the maintenance team is also impressive. My vehicle problem was diagnosed quickly and accurately, and the repair was completed within the promised time. When the car was picked up, the car was cleaned and renewed, and the details were handled very well. In addition, the dealer's environment is also very comfortable, and the rest area provides free coffee and snacks, which makes me feel very relaxed while waiting. The service attitude of the whole team makes me feel their importance and care for customers. In general, I am very satisfied with the service of Rockville Ourisman Lexus and highly recommend it to other car owners. Thank you for your professionalism and dedication! ——Ding Zhenxiong More

Ourisman Lexus of Rockville was the only Lexus dealership on the EAST COAST willing to order the exact vehicle I desired. I was told repeatedly the vehicle was not available, reserved, or they just don't ord on the EAST COAST willing to order the exact vehicle I desired. I was told repeatedly the vehicle was not available, reserved, or they just don't order anymore. Everywhere dealership wanted me to purchase a vehicle in their current inventory. They were more worried about making a sale instead of meeting my wants and needs. This was not the case with Pei Pei ar Ourisman Lexus of Rockville. Thank you so much for treating me like a human being and not just a sale. I appreciated you taking the time to understand my desire, needs, and wants when purchasing a vehicle. The staff from signing to vehicle pickup was knowledgeable, supportive, and friendly. Thank you! More

Exceptional customer Service and very knowledgeable of my vehicle! I would invite all Lexus owners to the location. vehicle! I would invite all Lexus owners to the location. More

Christopher Mendez helped me purchase the Lexus that I wanted. No hard sell, just superior service. He KNOWS Lexus cars, helpful is an understatement. Actually a pleasant cordial car buying experience. I wanted. No hard sell, just superior service. He KNOWS Lexus cars, helpful is an understatement. Actually a pleasant cordial car buying experience. I feel like I have joined a car club, and I love my new car. More

Justin was excellent in taking care of my car during my recent service. He looked after me so well and was extremely helpful in taking care of all of my requests and questions. I could not be happier. I recent service. He looked after me so well and was extremely helpful in taking care of all of my requests and questions. I could not be happier. I hope the next time I get my car serviced (in 6 months), that I can get Justin again. More

Staff are very pleasant and professional. We had a great experience with our car shopping. We had a great experience with our car shopping. More

I received excellent customer service from this dealership. The sales folks were easy to work with and communication was second to none. Fabulous customer service. dealership. The sales folks were easy to work with and communication was second to none. Fabulous customer service. More

I’ve been a client for over 20 years and find them reliable and willing to go the extra mile. reliable and willing to go the extra mile. More

Omar (from the Lexus dealership in Rockville MD) was awesome, patient, and super helpful. I will recommend him to anyone looking for a Lexus. He took the time to help me figure out which car would be th awesome, patient, and super helpful. I will recommend him to anyone looking for a Lexus. He took the time to help me figure out which car would be the best for me. More

Excellent from start to finish. Communication was superior. The car advertised was accurate and well done. Communication was superior. The car advertised was accurate and well done. More