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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,395 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,395 reviews

September 19, 2024

I had an excellent experience purchasing a new vehicle with Thanasis Tsounis. He was very responsive to my questions and needs and was able to find a vehicle that met my expectations. Definitely a posit More

by a.cesare
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Thanasis Tsounis
Sep 20, 2024 -

Ourisman Lexus of Rockville responded

Thank you for sharing your positive experience with Thanasis at Ourisman Lexus of Rockville! We're glad to hear he was responsive and able to meet your expectations. Enjoy the new vehicle!

September 18, 2024

Dealership was nice and clean. While waiting for service to get done, they were offering cup cakes to people in the waiting room. More

by HiJinks
Recommend Dealer
Yes
Employees Worked With
Justin
Sep 18, 2024 -

Ourisman Lexus of Rockville responded

We're glad to hear you enjoyed your visit and the cupcakes at Ourisman Lexus of Rockville! Thanks for sharing your experience with us.

September 18, 2024

Omar was amazing! ! He made my experience as painless as possible by including coupons to reduce the cost of repairs needed. I will recommend Omar and Lexus of Roc More

by Lorraine.lippman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Sep 18, 2024 -

Ourisman Lexus of Rockville responded

Lorraine, we're delighted to hear that Omar made your experience at Ourisman Lexus of Rockville so smooth and cost-effective. Thanks for recommending us!

September 17, 2024

I have known Jimmy Baker for many years (I have a 21 year old LX470) and he is nothing short of exceptional. He is the reason I bought my LX600 in June. I hope that this review gives him the recognition that More

by Lrk527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Sep 17, 2024 -

Ourisman Lexus of Rockville responded

Thank you for sharing your experience! We're delighted to hear that Jimmy Baker's exceptional service influenced your decision to purchase the LX 600 at Ourisman Lexus of Rockville. We appreciate your support and will make sure he gets the recognition he deserves!

September 14, 2024

Jimmy Baker is an exceptional service manager at Lexus of Rockville. He help me with every Lexus services for the past 20 years plus. I highly recommend services at Lexus of Rockville. More

by Peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Sep 16, 2024 -

Ourisman Lexus of Rockville responded

Peter, thank you for your loyalty and recommendation! We're delighted to hear that Jimmy has consistently provided exceptional service at Ourisman Lexus of Rockville. We look forward to continuing to serve you!

September 13, 2024

Ozzie Jones, the Service Manager at Ourisman Lexis is smart, highly knowledgeable, and the sole reason I go to this dealer. He and his techs never fail to diagnose and capably address any issues which ar More

by bbisgyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzie Jones
Sep 16, 2024 -

Ourisman Lexus of Rockville responded

bbisgyer, we're grateful for your kind words about Ozzie and our team at Ourisman Lexus of Rockville. It's great to hear that his expertise keeps you coming back! Thanks for sharing your experience with us.

September 13, 2024

I found the staff to be very helpful and professional-especially Chris Mendez as my assigned sales person. More

by cheintzelman1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Mendez is clearly a 5 Star Sales Person
Sep 16, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear Chris and the team at Ourisman Lexus of Rockville provided helpful and professional service. Thanks for sharing your experience!

September 13, 2024

Rod Heskee was very helpful in facilitating the purchase of my car. He has been professional through the entire process. I can reach out to him and get a response promptly. He is approachable and knowle More

by communicate5
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rod Heskee
Sep 16, 2024 -

Ourisman Lexus of Rockville responded

Thank you for sharing your positive experience with Rod and Rosanne at Ourisman Lexus of Rockville! We're delighted to hear that the team was professional, approachable, and knowledgeable throughout your car purchase. Enjoy your new vehicle!

September 12, 2024

Justin Furstenberg is an outstanding service manager and leads a great team very effectively and efficiently More

by sambrodermd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Furstenberg
Sep 12, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Justin and the team at Ourisman Lexus of Rockville provided outstanding service. Thanks for sharing your positive experience!

September 11, 2024

Vincent once again handled the untimely service as a professional. The service went way over the allotted time and Vincent made amends. More

by koepkegg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Sep 11, 2024 -

Ourisman Lexus of Rockville responded

Thank you for your patience and understanding. We're glad Vincent was able to address the situation professionally at Ourisman Lexus of Rockville. We appreciate your feedback!

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