Ourisman Lexus of Rockville

Service Advisor Justin F. provides consistent outstanding service regarding our family's 2 Lexus vehicles. Whether a simple or complex issue or service item Justin provides cl provides consistent outstanding service regarding our family's 2 Lexus vehicles. Whether a simple or complex issue or service item Justin provides clear and timely information and counsel then gets the job done. He is focused on making it as easy as possible for us to get service done and get on with our daily lives. Outstanding service and fair pricing = a good value from your dealership. Thank you, Justin! Ken C More

Pei Pei Tsai helped my wife and me buy a new 2025 Lexus NX. First she recommended a model and walked us through its features. After we realized we actually preferred the higher model - Luxurious, she helpe NX. First she recommended a model and walked us through its features. After we realized we actually preferred the higher model - Luxurious, she helped us find the car from Ohio. The color combination we wanted was rare, and Lexus does not make too many NX. We really appreciate Pei Pei and her team's effort to help us find the car. More

Highly recommend working with Pei Pei! Such a seeet and patient sales person. She was so helpful through out my whole buying experience, keeping me up to date and looking for the exact car Such a seeet and patient sales person. She was so helpful through out my whole buying experience, keeping me up to date and looking for the exact car color and model I wanted when everything was in a hault due to the recall. I started working with a middle eastern man in finance who was also very helpful and knowledgeable and able to explain everything to me. But when i came back to finalize everything he wasn’t there. And i was being passed on to a finance lady named Rosanne. Her attitude made my husband and me feel so uncomfortable. As if she felt bothered that she had to finish this deal with us. Even the way she typed in the keyboard she literally was punching in the keyboard with such aggression she seems so annoyed. Even the way she would talk to our sales person Pei Pei, she would be very catty and with quite an annoyed tone. I honestly just wanted to get out of there and have my car handed over to me because she made use feel uncomfortable. Overall I had a great experience until the financing part. That brought down the luxury Lexus feeling. More

Excellent employees who care and pay attention to meeting the needs of the customers. Highly recommend this dealership!! the needs of the customers. Highly recommend this dealership!! More

Easy to deal with and not a lot of waiting around. They had the car I wanted and we got a deal done swiftly. In and out and home with the car in 4 hours. Sales person was great. Not a hard sell sales They had the car I wanted and we got a deal done swiftly. In and out and home with the car in 4 hours. Sales person was great. Not a hard sell sales type. I recommend doing business with them. More

Give a offer then raise it when you get there very under handed sales approach handed sales approach More

Have copy of a offer they didnt honor when I arrived at the AR dealership the AR dealership More

Attentive and efficient service. They will squeeze you in at the last minute and keep you up to date on the status of the service/repair. They will squeeze you in at the last minute and keep you up to date on the status of the service/repair. More

We had a pleasure of working with Chris during my recent purchase of a Lexus, and we couldn’t be more impressed with the experience! From the moment we walked into the dealership, Chris was attentive, profe purchase of a Lexus, and we couldn’t be more impressed with the experience! From the moment we walked into the dealership, Chris was attentive, professional, and genuinely interested in helping me find the perfect car. They took the time to listen to our needs, answered all of our questions with patience, and provided detailed information about the vehicles we were considering. The entire process, from test driving to financing, was smooth and efficient. Chris went above and beyond to ensure. We felt comfortable and confident in our decision. We felt no pressure at any point and appreciated how transparent and knowledgeable they were throughout. We absolutely recommend Chris to anyone looking for a new or used Lexus. They made the car-buying experience a breeze, and we are thrilled with our new 2025 RX 350 . Thank you, Chris for your exceptional service! More

Was able to get a same-day appointment, arrived and didn’t have to wait long and problem fixed. Everyone was courteous. Excellent customer care. didn’t have to wait long and problem fixed. Everyone was courteous. Excellent customer care. More