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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.9
3,005 Reviews
Ourisman Lexus of Rockville in Rockville, MD, is proud to be an automotive leader in our area. Since opening our doors, Ourisman Lexus of Rockville has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible. If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle, we will provide assistance to help you find financing options that fit your needs! Ourisman Lexus of Rockville is a full-service dealership offering: New Lexus Sales L/Certified by Lexus Sales Lexus Car Loans and Financing L/Certified by Lexus Service Department Full selection of Lexus Parts and Accessories Ourisman Lexus of Rockville has experienced and reliable Service and Parts departments that are open extra hours to help accommodate our customers' schedules, and as always, Ourisman Lexus of Rockville offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at 301-825-8173 if you have any questions or comments.
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 3,005 reviews

September 05, 2026

Brad is a helpful service advisor that communicates clearly, respects my time, and works with the service shop to leave my car better than it was when I brought it in. It is why I return to the dealers More

by minitti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
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Sep 08, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your review! There is no greater compliment than knowing a customer had a great experience with our team. We believe exceptional experiences are created by people who genuinely care, and we're delighted to hear that was reflected during your visit. At Ourisman, we are committed to building lasting relationships through trust, integrity, and service excellence. Your feedback means a great deal to us, and we appreciate the opportunity to be part of your automotive journey. We look forward to seeing you again soon. – The Ourisman Team

September 03, 2026

We love our salesman Jin Bae. He is very kind and responsible to us. Also Service was great More

by Young
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jin Bae, Brad Auslander
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Sep 08, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your thoughtful review and for recognizing Jin! Delivering exceptional service is at the heart of what we do, and we're delighted to hear that Jin went above and beyond to make your experience a great one. Creating trust and building lasting relationships with our customers are priorities we take seriously, and it is incredibly rewarding to know that their efforts made a difference. We are fortunate to have team members who lead through their actions and genuinely care about the people they serve. Your recognition means a great deal, and we look forward to sharing your feedback with the team. Thank you for choosing Ourisman, and we look forward to serving you again. – The Ourisman Team

September 03, 2026

Very appreciative that the Service Department could get me an appointment on short notice. My service advisor, Omar, was excellent and greeted me with a warm welcome. He patiently listened to my concerns More

by KK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
OMAR PEREZ
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Sep 08, 2026 -

Ourisman Lexus of Rockville responded

Thank you so much for this wonderful feedback! We're glad Omar and the team took excellent care of you. Your appreciation means a lot to us, and we hope to welcome you back to Ourisman Lexus of Rockville soon. Safe travels!

September 03, 2026

Excellent service department! Mike Jankowitz is my service advisor almost since I purchased my new Lexus at this dealership. He is very knowledgeable and responsive in that capaci More

by jacknager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Jankowitz
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Sep 08, 2026 -

Ourisman Lexus of Rockville responded

Thank you for the fantastic review! We’re thrilled to hear that Mike has taken such great care of you over the years, and we truly appreciate your business. We’ll see you next time at Ourisman Lexus of Rockville!

September 03, 2026

I brought in a 2013 Lexus RX350 for service and experienced really good service from the team. They made sure to call me for approval of work before they took action, completed repairs promptly, an More

by Person 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Print
Sep 08, 2026 -

Ourisman Lexus of Rockville responded

Thank you for choosing Ourisman Lexus of Rockville Service Center and for sharing your experience with our team! We hope you and your 2013 Lexus RX 350. At Ourisman, we are committed to building lasting relationships through trust, integrity, and service excellence. Your feedback means a great deal to us, and we appreciate the opportunity to be part of your automotive journey. We look forward to seeing you again soon. – The Ourisman Team

September 03, 2026

Fantastic experience working with Jin and Amal in sales. They made the selection and the paperwork process exceptionally efficient and hassle free. I left very satisfied in my new NX350. Thanks to the manag More

by AK87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jin Bae, Amal Adnan, Ryan Ando
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Sep 08, 2026 -

Ourisman Lexus of Rockville responded

Congratulations on your new Lexus NX350! We will pass along your kind words to Jin, Amal and Ryan here at Ourisman Lexus of Rockville. Safe travels! We appreciate your trust in our organization and are grateful for the opportunity to serve you. Thank you for being part of the Ourisman family. We look forward to creating many more Moments of Magic for you in the future. – The Ourisman Team

September 02, 2026

My service adviser, Justin, was fantastic. Polite, attentive, and focused on my car and appointment. More

by Lexus Driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Print
Sep 03, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your thoughtful review and for recognizing Justin! Delivering exceptional service is at the heart of what we do, and we're delighted to hear that Justin went above and beyond to make your experience a great one. Creating trust and building lasting relationships with our customers are priorities we take seriously, and it is incredibly rewarding to know that their efforts made a difference. We are fortunate to have team members who lead through their actions and genuinely care about the people they serve. Your recognition means a great deal, and we look forward to sharing your feedback with the team. Thank you for choosing Ourisman, and we look forward to serving you again. – The Ourisman Team

September 02, 2026

Service experience was excellent. Mike met me at the drive-up bay and took it from there. He also made sure that my one dealer-required tech change got done. More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Print
Sep 08, 2026 -

Ourisman Lexus of Rockville responded

Brian, thank you for sharing your experience! We’re so glad you had a seamless visit with Mike and the team. See you next time at Ourisman Lexus of Rockville!

September 01, 2026

Excellent customer service! ! Highly recommended this location for service. Everyone was so nice and friendly. More

by cboone0815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Print
Sep 03, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your review and for sharing your experience with us. At Ourisman, we believe great experiences happen when empowered teams are given the opportunity to make a positive impact on the people they serve. Hearing that our team delivered an experience worthy of your recommendation means a great deal to us. We appreciate your trust in our organization and are grateful for the opportunity to serve you. Thank you for being part of the Ourisman family. We look forward to creating many more Moments of Magic for you in the future. – The Ourisman Team

September 01, 2026

Mike was wonderful taking care of servicing my vehicle. Very professional and addressed all of my questions. More

by Ron
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike
Print
Sep 03, 2026 -

Ourisman Lexus of Rockville responded

Hi Ron, we're glad to hear Mike provided professional, thorough service! Reviews like yours remind us of our mission: Empowered Teams Creating Moments of Magic. We will be sure to celebrate your feedback with Mike and the rest of the team. Thank you for your business, your trust, and for taking the time to share your experience. – The Ourisman Team

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