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Ourisman Lexus of Rockville

Rockville, MD

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Reviews
Vehicles
4.8
2,544 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,545 reviews

March 06, 2024

Justin is great everytime I bring my car in for service! The process is always great. More

by dn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Mar 06, 2024 -

Ourisman Lexus of Rockville responded

Thanks so much for your review and recognition! We'll be sure to let Justin know his service made a positive impression on your visit to Ourisman Lexus of Rockville. Until next time, drive safely!

March 02, 2024

My experience was good with Bill Lum in Sales, Ken in Administration and Bernie Kitts in Technology were all good and professional. More

by arborbob
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kenn, Bernie Kitts
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Mar 04, 2024 -

Ourisman Lexus of Rockville responded

We're glad to know you had a positive experience with our team at Ourisman Lexus of Rockville. Thanks for acknowledging Bill, Ken and Bernie's professionalism! We appreciate your feedback.

March 02, 2024

Jin was wonderful to deal with. He was knowledgeable, anxious to serve, responsive, and professional. More

by Dreiser943
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jin Bae
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Mar 04, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to know that Jin provided you with such a positive experience at Ourisman Lexus of Rockville. Thanks for sharing your feedback, and we hope to see you again soon!

March 02, 2024

I had phenomenal experience at Ourisman Lexus of Rockville. Let me start off my saying I only leave reviews when the experience was above and beyond my expectations and I never leave negative revie More

by Arsh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joao Galvez
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Mar 04, 2024 -

Ourisman Lexus of Rockville responded

Arsh, we're delighted to know that Joao and our team at Ourisman Lexus of Rockville exceeded your expectations! It's great to see how satisfied you are with the service provided. Enjoy every moment in your new Lexus RX 350 F Sport!

March 02, 2024

Excellent service and accommodation. Brad was exceptional in ensuring that everything was taken care of. More

by Waleadrefai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
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Mar 04, 2024 -

Ourisman Lexus of Rockville responded

We're glad to know you had an excellent experience with Brad at Ourisman Lexus of Rockville. Thanks for sharing your feedback and we'll make sure to pass on the kind words!

March 01, 2024

Justin was my service member and he did an excellent job with my 2015 RX 350. I was out in no time. Thank you! More

by dkostyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Mar 01, 2024 -

Ourisman Lexus of Rockville responded

It's great to know that Justin provided excellent service for your 2015 Lexus RX 350 at Ourisman Lexus of Rockville. We appreciate the positive feedback!

February 29, 2024

I had the best experience with everyone involved: Peipei, Seth, Rosanne. It was also very helpful to have a session with Bernie a couple of days later, to hear about my new car's amazing features! More

by atitou02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peipei, Seth, Rosanne, Bernie
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Feb 29, 2024 -

Ourisman Lexus of Rockville responded

It's fantastic to know that Peipei, Seth, Rosanne, and Bernie all contributed to your positive experience at Ourisman Lexus of Rockville. Enjoy discovering more about your new car's features!

February 28, 2024

They are very prompt in delivery services and good customer service. I am impressed with them. More

by icaa7000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Feb 29, 2024 -

Ourisman Lexus of Rockville responded

Thanks for the review! We are so glad to hear that you enjoyed your experience working with the Ourisman Lexus of Rockville team.

February 28, 2024

Very professional and friendly reps with timel. vice rep was good in informing me the status as well as any additional issues. More

by svmodi01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
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Feb 29, 2024 -

Ourisman Lexus of Rockville responded

We're glad to know you had a positive experience with our team at Ourisman Lexus of Rockville. We always aim for professionalism and timely updates! Thanks for your review, we appreciate it!

February 25, 2024

I was very pleased, as always, with the service at Lexus. Mike Jankowitz was very helpful and professional. I hope to work with him again if I have a service issue. More

by Phillips813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Jankowitz
Report | Print
Feb 26, 2024 -

Ourisman Lexus of Rockville responded

We're glad to know you had a positive experience with Mike and the rest of our team at Ourisman Lexus of Rockville. We appreciate your feedback, and we'll be here for any future service needs!

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