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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.9
3,005 Reviews
Ourisman Lexus of Rockville in Rockville, MD, is proud to be an automotive leader in our area. Since opening our doors, Ourisman Lexus of Rockville has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible. If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle, we will provide assistance to help you find financing options that fit your needs! Ourisman Lexus of Rockville is a full-service dealership offering: New Lexus Sales L/Certified by Lexus Sales Lexus Car Loans and Financing L/Certified by Lexus Service Department Full selection of Lexus Parts and Accessories Ourisman Lexus of Rockville has experienced and reliable Service and Parts departments that are open extra hours to help accommodate our customers' schedules, and as always, Ourisman Lexus of Rockville offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at 301-825-8173 if you have any questions or comments.
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 3,005 reviews

September 16, 2026

Very poor service. Was told time and it took longer. Rude service advisor. Promised a loaner beforehand, upon arrival was told no loaner for a recall. This not standard More

by Deanpauler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Advisor
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Sep 17, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We understand how frustrating that can be, and we appreciate you taking the time to share your concerns. We would welcome the opportunity to learn more about what happened and see if there is anything we can do to help. Please contact our Customer Care Team at customercare@ourisman.com. Thank you for bringing this to our attention.

September 15, 2026

Brad was personable and worked with me to understand my situation. He offered alternatives that helped me make the best decisions. More

by lhassrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
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Sep 16, 2026 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to share your experience and for choosing Ourisman. We are thrilled to hear that our team made a positive impression. At Ourisman, our mission is simple: Empowered Teams Creating Moments of Magic, and feedback like yours lets us know we are delivering on that promise. We strive to create experiences built on trust, care, and genuine commitment to our customers, and we're grateful for the opportunity to serve you. Thank you for your business and your kind words. We look forward to welcoming you back and continuing to earn your trust for years to come. – The Ourisman Team

September 15, 2026

The dealership is run so efficiently and everyone is competent and nice. They even washed my car despite my small issue. What a nice treat. Turns an otherwise annoying errand into something fun. Th More

by Axrok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Huang (kat)
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Sep 16, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your review and for sharing your experience with us. At Ourisman, we believe great experiences happen when empowered teams are given the opportunity to make a positive impact on the people they serve. Hearing that our team delivered an experience worthy of your recommendation means a great deal to us. We appreciate your trust in our organization and are grateful for the opportunity to serve you. Thank you for being part of the Ourisman family. We look forward to creating many more Moments of Magic for you in the future. – The Ourisman Team

September 15, 2026

The service was professional, attentive, and enthusiastic, and they helped me resolve many issue.thanks More

by Roger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Hoang
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Sep 16, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your review! There is no greater compliment than knowing a customer had a great experience with our team. We believe exceptional experiences are created by people who genuinely care, and we're delighted to hear that was reflected during your visit. At Ourisman, we are committed to building lasting relationships through trust, integrity, and service excellence. Your feedback means a great deal to us, and we appreciate the opportunity to be part of your automotive journey. We look forward to seeing you again soon. – The Ourisman Team

September 11, 2026

As soon as you arrive, a person is there to greet you. They all are very courteous. The atmosphere is good. The Dealership is very clean, and you have magazines to read and refreshments are available. More

by The
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mr. Brad Auslander
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Sep 14, 2026 -

Ourisman Lexus of Rockville responded

We are thrilled you felt so welcome at Ourisman Lexus of Rockville! At Ourisman, we believe great experiences happen when empowered teams are given the opportunity to make a positive impact on the people they serve. Hearing that our team delivered an experience worthy of your recommendation means a great deal to us. We appreciate your trust in our organization and are grateful for the opportunity to serve you. Thank you for being part of the Ourisman family. We look forward to creating many more Moments of Magic for you in the future. – The Ourisman Team

September 10, 2026

The Lexus of Rockville service department has provided excellent service to me for fourteen years. I look forward to many more satisfactory visits. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason
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Sep 10, 2026 -

Ourisman Lexus of Rockville responded

Mark, thank you for sharing your loyalty to Ourisman Lexus of Rockville. We look forward to serving you and your Lexus for years to come!

September 09, 2026

Pei Pei is my sales and she is awesome! She’s so patient and thorough. We ended up took a new car home with satisfactory. More

by Lois
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pei Pei Tsai
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Sep 10, 2026 -

Ourisman Lexus of Rockville responded

Lois, thank you for sharing your fantastic feedback about Pei Pei and the team! Congratulations on your new car, we hope to welcome you back for all of your future auto needs. - Ourisman Lexus of Rockville

September 09, 2026

My scheduled appointment was managed effectively. While waiting for mu car, I sat comfortably in the customer lounge. The coffee and the bagel provided was really appreciated. More

by johnmnelson811
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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Sep 10, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your kind words, John! We're glad you enjoyed the coffee, bagels, and our customer lounge. We hope to see you again at Ourisman Lexus of Rockville!

September 07, 2026

Omar with Ourisman Lexus of Rockville did an exceptional job with the maintenance and care of my ES350. Great service and I appreciate the follow up during the service, his warm inviting complimentary adit More

by tdatt0802
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
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Sep 10, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your thoughtful review and for recognizing Omar! Delivering exceptional service is at the heart of what we do, and we're delighted to hear that Omar went above and beyond to make your experience a great one. Creating trust and building lasting relationships with our customers are priorities we take seriously, and it is incredibly rewarding to know that their efforts made a difference. We are fortunate to have team members who lead through their actions and genuinely care about the people they serve. Your recognition means a great deal, and we look forward to sharing your feedback with the team. Thank you for choosing Ourisman, and we look forward to serving you again. – The Ourisman Team

September 05, 2026

They were very attentive. My car drives better after the oil change. Justin was very helpful and welcoming. More

by Sarahlascar7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Print
Sep 09, 2026 -

Ourisman Lexus of Rockville responded

We're happy to hear Justin and our team delivered attentive service and got you back on the road smoothly after your oil change. Thank you for choosing Ourisman Lexus of Rockville!

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