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Ourisman Lexus of Rockville
Rockville, MD
2,544 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,544 reviews
May 18, 2024
Service was good, no hassles except that they did not have a record of my appointment. My wife made the appointment and she and I both got emails confirming the appointment. Fortunately, the dealership w have a record of my appointment. My wife made the appointment and she and I both got emails confirming the appointment. Fortunately, the dealership was not busy so it did not matter but I would not want to have to wait or reschedule due to an IT issue like this. More
by lsf07
Employees Worked With
i don't recall
May 15, 2024
Omar is the best in the service department. I will not go anywhere else!!! He is so helpful ... has all the knowledge and saved me a ton of headache!!! I will not go anywhere else!!! He is so helpful ... has all the knowledge and saved me a ton of headache!!! More
by Anaslex
Employees Worked With
Omar Perez
May 15, 2024
Vince is a fantastic service advisor! I have purchased and serviced vehicles from this dealership for the past 15-20 years and the entire team from sales to service are always profession I have purchased and serviced vehicles from this dealership for the past 15-20 years and the entire team from sales to service are always professional and terrific to work with. I definitely recommend this dealership! More
by Ruby
Employees Worked With
Willie (sales), Josh (sales), Aaron (service) and Vince (Service)
May 14, 2024
We absolutely loved our experience with Bill. He was super knowledgeable and exuded patience, professionalism and attentiveness to our needs when accommodating our constraints and requests. Our He was super knowledgeable and exuded patience, professionalism and attentiveness to our needs when accommodating our constraints and requests. Our experience interacting with the team at Lexus is the primary reason we'll return to Lexus to purchase our next vehicles. We've been by the Dealership a few times since we purchased our vehicles, and always swing by to say hello to and appreciate Bill and team for their consummate professionalism and stratospheric customer service - we're raving fans! Thank you Bill! More
by EK
Employees Worked With
Josh, Seth, Amal
May 08, 2024
Communication between myself and the Service Department was excellent. I especially liked receiving the written estimate on my phone and then a call from Brad to discuss additional service recommendations. was excellent. I especially liked receiving the written estimate on my phone and then a call from Brad to discuss additional service recommendations. Valet service was also reliable and on time. More
by Dorothy Seder
Employees Worked With
Brad
