Ourisman Lexus of Rockville

I received great customer service from the entire service department and was well taken care of. department and was well taken care of. More

We absolutely loved our experience with Bill. He was super knowledgeable and exuded patience, professionalism and attentiveness to our needs when accommodating our constraints and requests. Our He was super knowledgeable and exuded patience, professionalism and attentiveness to our needs when accommodating our constraints and requests. Our experience interacting with the team at Lexus is the primary reason we'll return to Lexus to purchase our next vehicles. We've been by the Dealership a few times since we purchased our vehicles, and always swing by to say hello to and appreciate Bill and team for their consummate professionalism and stratospheric customer service - we're raving fans! Thank you Bill! More

Excellent service at Ourisman Lexus of Rockville. Omar was outstanding! I will recommend this Dealership. Omar was outstanding! I will recommend this Dealership. More

Communication between myself and the Service Department was excellent. I especially liked receiving the written estimate on my phone and then a call from Brad to discuss additional service recommendations. was excellent. I especially liked receiving the written estimate on my phone and then a call from Brad to discuss additional service recommendations. Valet service was also reliable and on time. More

The negotiations and after that was pleasant. No trying harsh tactics to make a sale . No trying harsh tactics to make a sale . More

This Vehicle has been the second one I got from this dealership and both has been excellent experiences dealership and both has been excellent experiences More

JUSTIN CABLE IS IS A KNOWLEDGEABLE AND ABLE COMMUNICATOR. THE ONE OR TWO QUESTIONS HE DID NOT KNOW, HE ASKED A MANAGER AND RETURNED WITH THE ANSWERS. HE IS PLEASANT, POLITE AND OF GOOD CHEER. EVEN MY SERVIC THE ONE OR TWO QUESTIONS HE DID NOT KNOW, HE ASKED A MANAGER AND RETURNED WITH THE ANSWERS. HE IS PLEASANT, POLITE AND OF GOOD CHEER. EVEN MY SERVICE DOG (PETEY), TOOK TO HIM, AND PETEY IS A GOOD JUDGE OF CHARACTER! BEING A SENIOR CITIZEN, I HOPE THIS TO BE MY RETIREMENT CAR, THE LAST CAR I MAY EVER BUY. HOWEVER, IF THECAR IS EVER STOLEN OR DESTROYED, I WOULD NOT HESITATE TO PURCHASE ANOTHER CAR FROM JUSTIN. More

Jin Bae showed throughout our dealings that he understood my needs and was committed to meeting them. I have recommended him to my friends. Everyone I met at the dealership was professional and pleasant. my needs and was committed to meeting them. I have recommended him to my friends. Everyone I met at the dealership was professional and pleasant. Kenny Poerstel was clear and efficient in helping me complete all the paperwork involved in the transaction. More

Mike Jankowitz was excellent. He was professional and attentive to my concerns. I would recommend him to anyone needing service. He was professional and attentive to my concerns. I would recommend him to anyone needing service. More

My buying experience wasn’t bad. But after sale; unprecedented problems I faced from this dealership and their way to solve my issues made me write this review. I will rank this deal But after sale; unprecedented problems I faced from this dealership and their way to solve my issues made me write this review. I will rank this dealership ZERO star, and don’t want them to contact me for further discussion. More