Back

Ourisman Lexus of Rockville

Rockville, MD

4.8
2,440 Reviews

15501 Frederick Rd.

Rockville, MD

20855

Directions

By Type

Showing 2,440 reviews

December 12, 2024

I had a nail in my tire. I called the dealership and had an appointment right away. They took care of it in less than hour half. The tires were under warranty no cost for a n More

by Journalist21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Dec 12, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that our team at Ourisman Lexus of Rockville was able to assist you promptly and efficiently with your tire issue. It's great that the warranty covered a new one, ensuring a hassle-free experience for you!

December 12, 2024

This was my first time buying a new car and Pei Pei was very helpful! She had answered all of my questions I had for her, and made the whole process very smooth. Seth was also very helpful! More

by Moheeb Ahmed
Recommend Dealer
Yes
Employees Worked With
Pei Pei Tsai, Seth G. Hamm
Dec 12, 2024 -

Ourisman Lexus of Rockville responded

Moheeb, we're delighted to hear that Pei Pei and Seth made your first car-buying experience smooth at Ourisman Lexus of Rockville. Thank you for choosing us, and enjoy your new ride!

December 12, 2024

Usually pleased but not the past two visits, although Aaron was very nice. Disappointed in sales and used car dealers. Feel I was cheated, duped More

by Susanbelle55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Dec 16, 2024 -

Ourisman Lexus of Rockville responded

I'm sorry to hear about your recent experiences. It's concerning that you feel this way, and we want to ensure our customers are treated fairly and respectfully. Please reach out so we can discuss the situation further and work towards a resolution. Thank you, Jesse Drost - General Manager - 301-762-9009

December 11, 2024

I'm new at Ourisman Lexus. Customer Service has been very good. Vince has been wonderful to deal with. He is knowledgeable, helpful and friendly. I would recommend Ourisman Ser More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vince Garcia, Carl delivered loaner
Dec 11, 2024 -

Ourisman Lexus of Rockville responded

Ann, we're delighted to hear that Vince and the team at Ourisman Lexus of Rockville have provided you with excellent service. Thank you for recommending us!

December 11, 2024

I recently purchased a used certified Lexus at Ourisman Lexus. The purchase process was quick and painless. The sales staff were professional and respectful of my time, and financing was a breeze! More

by dmostergard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kofi - Sales; Rosanne - Finance
Dec 12, 2024 -

Ourisman Lexus of Rockville responded

Thank you for sharing your experience with us! We're delighted to hear that the team at Ourisman Lexus of Rockville made your purchase process smooth and efficient. Enjoy driving your certified Lexus, and feel free to reach out if you need anything in the future!

December 11, 2024

Nothing but excellence all-around working with the Ourisman Lexus of Rockville team. A strong "thank you" to both Seth and Moquit for their support and dedication throughout our car purchase proces More

by YHJ
Recommend Dealer
Yes
Employees Worked With
Seth Hamm and Moquit Malik
Dec 12, 2024 -

Ourisman Lexus of Rockville responded

YHJ, thank you for the glowing review! We're delighted to hear that Seth and Moquit provided excellent service during your car purchase at Ourisman Lexus of Rockville. Your recommendation means a lot to us!

December 11, 2024

I am a new Lexus car owner. This was my 2nd maintenance. I received a call from my Dealership the same day that the maintenance due alert came on in my car. I was able to easi More

by claudia.lawler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Dec 12, 2024 -

Ourisman Lexus of Rockville responded

Claudia, we're elated to hear that your maintenance visit at Ourisman Lexus of Rockville went seamlessly. Thank you for sharing your positive feedback, and see you next time!

December 10, 2024

Justin is always professional and helpful when I come to get my suv service. He also provides me any information or concerns that I may need. regarding my suv. I really appreciate that he is honest too. My More

by kumbaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Dec 10, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Justin has consistently provided you with professional and helpful service at Ourisman Lexus of Rockville. It's wonderful knowing your experience has been positive, and we truly appreciate your recommendations! Thank you for choosing us!

December 05, 2024

Customer Service is good. Customer service waiting area is convenient and clean. The service lanes are accessible. More

by Psyched4success
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin from service
Dec 05, 2024 -

Ourisman Lexus of Rockville responded

Thank you for sharing your feedback! We're glad to hear that the customer service and facilities at Ourisman Lexus of Rockville met your expectations. We appreciate your support and look forward to serving you again in the future!

December 05, 2024

The salesperson was courteous, knowledgeable and helpful. Provided valuable information. I will recommend him to family and friends. I walked in just to browse and he convinced me to make a purchase. More

by mahene
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deal and Amal, Jeannette Shalaby, Jesse Drost
Dec 05, 2024 -

Ourisman Lexus of Rockville responded

Mahene, we're delighted to hear that our salesperson at Ourisman Lexus of Rockville made such a positive impression on you! Thank you for recommending us to your family and friends. Enjoy your new purchase!