Ourisman Lexus of Rockville

Outstanding dealership. The employees are very knowledgeable, courteous and provide excellent service. I highly recommend Ourisman Lexus of Rockville for your vehicle serv The employees are very knowledgeable, courteous and provide excellent service. I highly recommend Ourisman Lexus of Rockville for your vehicle service needs. Omar is an excellent service advisor. More

Easy to schedule and available time slots. Very polite and friendly service staff Getting the car cleaned inside and out a nice surprise Very polite and friendly service staff Getting the car cleaned inside and out a nice surprise More

Pei Pei was absolutely amazing. I wanted the white car and they didn’t have it in right away so I said let me purchase the black. She said no, you should wait and get what you like. I wanted the white car and they didn’t have it in right away so I said let me purchase the black. She said no, you should wait and get what you like. Subsequently she spoke with the manager and gave me a loaner .so I would have transportation while waiting for the vehicle.’ The manager was amazing as well.’This dealership customer service was exceptional!! More

I was very pleased with the service I received. Omar is very courteous and takes the time to make sure I understand everything that is being done. Omar is very courteous and takes the time to make sure I understand everything that is being done. More

I recently had the pleasure of purchasing a Lexus from Samuel at Ourisman Lexus of Rockville, and I cannot speak highly enough of the experience. From the moment I walked into the dealership, Samuel was a Samuel at Ourisman Lexus of Rockville, and I cannot speak highly enough of the experience. From the moment I walked into the dealership, Samuel was attentive, knowledgeable, and genuinely interested in helping me find the perfect vehicle. Samuel took the time to understand my needs and preferences, showing me a range of options that fit my criteria without any pressure to make a quick decision. His expertise and passion for the Lexus brand were evident, and he answered all my questions with patience and clarity. The entire process, from test driving to finalizing the paperwork, was seamless and efficient. Samuel went above and beyond to ensure that I was comfortable and satisfied with my purchase, even following up after the sale to make sure everything was to my liking. I highly recommend Samuel to anyone in the market for a Lexus. His commitment to excellent customer service and satisfaction is truly exceptional. More

Service was good, no hassles except that they did not have a record of my appointment. My wife made the appointment and she and I both got emails confirming the appointment. Fortunately, the dealership w have a record of my appointment. My wife made the appointment and she and I both got emails confirming the appointment. Fortunately, the dealership was not busy so it did not matter but I would not want to have to wait or reschedule due to an IT issue like this. More

Jimmy was so helpful! He made our experience seamless, and was very kind and professional. He made our experience seamless, and was very kind and professional. More

Omar is the best in the service department. I will not go anywhere else!!! He is so helpful ... has all the knowledge and saved me a ton of headache!!! I will not go anywhere else!!! He is so helpful ... has all the knowledge and saved me a ton of headache!!! More

Exceptional service as usual, from an Amazing Service Advisor. Would highly recommend Lexus of Rockville. Thank you Brendan. Advisor. Would highly recommend Lexus of Rockville. Thank you Brendan. More

Vince is a fantastic service advisor! I have purchased and serviced vehicles from this dealership for the past 15-20 years and the entire team from sales to service are always profession I have purchased and serviced vehicles from this dealership for the past 15-20 years and the entire team from sales to service are always professional and terrific to work with. I definitely recommend this dealership! More