Ourisman Lexus of Rockville

Purchased a used X7 BMW. Dealership management was great to work with. They went out of their way to call previous owner to get the second car key Fob. Great job Willie. Than Dealership management was great to work with. They went out of their way to call previous owner to get the second car key Fob. Great job Willie. Thank you. More

The dealership was very clean and the staff was very friendly. The sales transaction went smoothly. The car was given the 161-point inspection and all necessary parts were replaced to meet the certifi friendly. The sales transaction went smoothly. The car was given the 161-point inspection and all necessary parts were replaced to meet the certification standard. I have not had much interaction with the dealership since I purchased the vehicle. I am pleased with my relationship with the dealership thus far. More

Hello I’ve mentioned my last three visits to Lexus of Rockville that my truck was pulling/jerking when I go and stop mainly between 0-30mph. The problem continued to get worse and each visit I was told o Rockville that my truck was pulling/jerking when I go and stop mainly between 0-30mph. The problem continued to get worse and each visit I was told oh that’s the ECO mode on the NX it’s saving gas try to switch to NORMAL when driving, I was also told it was the gas injector I should just replace that… it’s just bad gas. On my third visit which was June 29 i complained again and this time they finally listened and said it’s your transmission that’s going to be 12k. Few issues here … I’ve been driving 300 miles one way taking care of a sick family member! What if I got stuck on the side of the highway or what if my truck just cut off while driving any where? Thank God I was able to sell my truck quickly elsewhere and not be stuck with a transmission bill and a car note. Do better Lexus of Rockville!!!! Train your mechanics and associates to listen to the customer!!!! More

Ourisman Lexus Dealership of Rockville, has the best service department that gives honesty to customers each and every time. The team goes beyond and above to provide the best service and has for the pa service department that gives honesty to customers each and every time. The team goes beyond and above to provide the best service and has for the past 8 years for me and my Lexus. They are accommodating and efficient for every service request. I’m very grateful for the support and car loaner assistance when ever necessary. Thank you for your quick response in today’s world of complete satisfaction. More

The transaction went smoothly and perfectly. They were very supportive each step of the way. Great job!! They were very supportive each step of the way. Great job!! More

Easy in and out is all I can ask for. No upselling or nonsense is all I can ask for. No upselling or nonsense is all I can ask for. More

Not too happy with the explanation given for the trouble I can smell for my new car from the service department. It is an expensive vehicle and only Three months old to me. Though it is a used vehicle. Any I can smell for my new car from the service department. It is an expensive vehicle and only Three months old to me. Though it is a used vehicle. Any way I will keep monitoring the problem. Nothing was fixed but not that bad yet also. Wonder if at all it was looked into. More

We’ve always enjoyed excellent customer service at Lexus of Rockville. To us that is very important. Also (and perhaps most importantly) the care for, and maintenance of our vehicle is top notch. They maint of Rockville. To us that is very important. Also (and perhaps most importantly) the care for, and maintenance of our vehicle is top notch. They maintain and service it very well. More

I had a great experience with Chris. He provided exceptional service and helped us get the car we wanted. His professionalism and dedication made the entire process smooth and enjoyable. He provided exceptional service and helped us get the car we wanted. His professionalism and dedication made the entire process smooth and enjoyable. Highly recommend Chris for anyone looking for a hassle-free car buying experience! More

Communication was very effective and timely which made the process very easy. Being able to do all of our paperwork online prior to pick up was very helpful as we did not live local. the process very easy. Being able to do all of our paperwork online prior to pick up was very helpful as we did not live local. More