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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.9
3,005 Reviews
Ourisman Lexus of Rockville in Rockville, MD, is proud to be an automotive leader in our area. Since opening our doors, Ourisman Lexus of Rockville has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible. If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle, we will provide assistance to help you find financing options that fit your needs! Ourisman Lexus of Rockville is a full-service dealership offering: New Lexus Sales L/Certified by Lexus Sales Lexus Car Loans and Financing L/Certified by Lexus Service Department Full selection of Lexus Parts and Accessories Ourisman Lexus of Rockville has experienced and reliable Service and Parts departments that are open extra hours to help accommodate our customers' schedules, and as always, Ourisman Lexus of Rockville offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at 301-825-8173 if you have any questions or comments.
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 3,005 reviews

April 20, 2021

Outstanding customer service! Very prompt, efficient and attentive. Jimmy was great in letting me know what the status of my repairs were and offering my loaner. I felt as if I was in good hands. More

by svb114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
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Apr 20, 2021 -

Ourisman Lexus of Rockville responded

"Prompt, efficient and attentive" are all words we love to see. Thank you very much for reviewing Ourisman Lexus of Rockville and giving a shout-out to Jimmy! We are grateful that you would trust us with your vehicle.

April 20, 2021

Excellent customer service! Shawn answered all my questions about my Lexus and provided honest feedback on when I need to schedule an appointment for future repairs. Ask for Shawn when you go in for More

by CarEnthusiast88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn, Gabriela Ramos
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Apr 20, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that Shawn went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back at Ourisman Lexus of Rockville!

April 20, 2021

It was great 4.5 stars but not perfect ... there was a car obstructing the exit area . I waited 5 mins in my car to exit ... More

by Lj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozzie - assisted manager
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Apr 20, 2021 -

Ourisman Lexus of Rockville responded

Thank you for posting a review and bringing this issue to my attention. I apologize for the inconvenience and will speak with my team about what happened here. If there is anything else that I can do to assist you, please give me a call. David Slebodnick - General Manager - (301) 825-9552

April 19, 2021

Tim Wood is a terrific I recommended him to a million of people he made my dream come true He’s so awesome thank you so much More

by rcwalker79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
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Apr 19, 2021 -

Ourisman Lexus of Rockville responded

Thank you for recommending Tim! We are delighted to hear that he helped you get into your dream car and we appreciate you trusting your business with Ourisman Lexus of Rockville. Happy travels!

April 17, 2021

I received and excellent service. I was informed of my options and received very good advice on the issues that may require future attention. I am very satisfied. More

by jorebla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Furstenberg, Gabriela Ramos
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Apr 19, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Ourisman Lexus of Rockville, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

April 16, 2021

Excellent dealership. Good service, Good people. I will definitely return to this dealership. Aaron Gutierrez is an excellent service advisor and communicator. This will be my dealership as long as I own a More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Gutierrez
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Apr 16, 2021 -

Ourisman Lexus of Rockville responded

Welcome to the Ourisman Lexus of Rockville family, Al! It's fantastic to hear that Aaron and the rest of our service team delivered such an exceptional experience. Thank you for trusting us with your vehicle and your business!

April 15, 2021

Jimmy was Very nice, understood my budget so didn’t over push work, gave me a discount and made me feel very calm and welcomed as a customer. More

by Dnwilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy, Gabriela Ramos
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Apr 16, 2021 -

Ourisman Lexus of Rockville responded

Thank you so much for taking time to commend Jimmy! We love to hear that he could assist with your repairs and make the process go smoothly. Enjoy your weekend! - Ourisman Lexus of Rockville team

April 14, 2021

Jimmy was friendly and I was taken care of in a very reasonable amount of time. All went well. Waiting room was clean coffee good. More

by cookiekerxton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
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Apr 14, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! We are so glad Jimmy took good care of you here at Ourisman Lexus of Rockville, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

April 14, 2021

Great, responsive service. Very happy with my most recent experience with Mike. I had an issue that got resolved quickly. Due to covid, my car was even picked up at my house More

by Kyl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Print
Apr 14, 2021 -

Ourisman Lexus of Rockville responded

We really appreciate the positive feedback! It's wonderful to hear that Mike and the rest of our team took such good care of you and your vehicle. Thank you for trusting Ourisman Lexus of Rockville with your service needs!

April 13, 2021

This was a recall service requested by Toyota. So I dropped the car over there and came back to pick it before close. It was really nice More

by Amosshy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Print
Apr 13, 2021 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Ourisman Lexus of Rockville, and we will certainly pass along your kind words. If you ever need anything else, don't hesitate to come back and see us again!

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