Ourisman Lexus of Rockville

Great service from Ourisman Lexus in Rockville. Serviceman Osbourne is highly recommended. They offer to drop off the car to Ashburn Virginia. Thank you again! Serviceman Osbourne is highly recommended. They offer to drop off the car to Ashburn Virginia. Thank you again! More

I’ve had an unexplainable situation. Where during the course of an evening, I hadn’t touched the key fob in many hours, but all the windows and skylight opened on their own. This happened recently as wel course of an evening, I hadn’t touched the key fob in many hours, but all the windows and skylight opened on their own. This happened recently as well as once or twice before. It was checked out during my last visit but nothing was found More

Joseph from Ourisman Lexus of Rockville was absolutely amazing!!! 🏆 He provided outstanding customer service and was very knowledgeable about the vehicle that I purchased. He made the buying process simp amazing!!! 🏆 He provided outstanding customer service and was very knowledgeable about the vehicle that I purchased. He made the buying process simple. Joseph provided me with all of the information regarding the vehicle and then gave me the space that was needed to make the appropriate decision. Joseph also took the time to follow up after I purchased the vehicle to inquire on how I was enjoying the vehicle and thanked me again for purchasing my vehicle from Ourisman Lexus of Rockville. I am truly pleased with my experience at Ourisman Lexus of Rockville.🎖 Caretha Jennings More

Jimmy Baker as always was very knowledgeable and was able to answer my questions which lead to outstanding service. I will be a return customer. to answer my questions which lead to outstanding service. I will be a return customer. More

Outstanding group of people! Always excellent!The Outstanding group of people! Always excellent! The process was seamless from everyone. Please continue the great customer service you all provide. I Outstanding group of people! Always excellent! The process was seamless from everyone. Please continue the great customer service you all provide. I love my car! More

First visit to this dealership. My tire pressure was First visit to this dealership. My tire pressure was dangerously low. Ozzie in Service was courteous, attentive and professional. The tire was replac First visit to this dealership. My tire pressure was dangerously low. Ozzie in Service was courteous, attentive and professional. The tire was replaced quickly, car was washed, vacuumed and i was out the door in under an hour. I’m a satisfied customer. Bravo, Ozzie! More

Jose is very professional, he was wonderful, polite and patient and always gives great service. I would recommend him to all my family and friends. patient and always gives great service. I would recommend him to all my family and friends. More

Our sales person Danny was very friendly and knowledgeable. Also very patient during all of our questions and concerns. We will recommend Lexus of Rockville to family and friends. knowledgeable. Also very patient during all of our questions and concerns. We will recommend Lexus of Rockville to family and friends. More

I really like this service department. My service rep, Jimmy Baker, takes care of everything and I leave knowing that maintenance is l thing I never have to worry about. Jimmy Baker, takes care of everything and I leave knowing that maintenance is l thing I never have to worry about. More

I was contacted by the general manager. He is reimbursing us for the repairs. He was professional and apologetic. I have changed my rating to 4 stars. I decided not to make it 5 stars because the person comp us for the repairs. He was professional and apologetic. I have changed my rating to 4 stars. I decided not to make it 5 stars because the person completing the State of Maryland inspection did not do their job by properly inspecting the front brakes. Less than 500 miles did not wear the brake pads that quickly. The dealership needs to get to the bottom of who let this car go without new front brake pads and rotors. More