Ourisman Lexus of Rockville

I love this location!! I started buying my cars from here years ago and I have no complaints regarding any aspects of their service. They have remained top notch since my first encounter. More importantly, t years ago and I have no complaints regarding any aspects of their service. They have remained top notch since my first encounter. More importantly, their superior customer service remains consistent. In particular, my service advisor Jim Baker. No matter how long I go between visits, Jim always greets me with a smile and always remembers my name. The 60 plus minute drive it takes me To get there from my home is worth every mile!! Kudos to the dealership and Jim Baker!! More

Before I made it to the showroom door I was greeted by a mgr and he got a salesman to help.Tony was very friendly and I purchased it the same day and Tony delivered it to my home after a scratch was fixed i mgr and he got a salesman to help.Tony was very friendly and I purchased it the same day and Tony delivered it to my home after a scratch was fixed in 2 days. More

I had the opportunity to work with Athanasios and the staff from Ourisman Lexus of Rockville and it was a great, efficient and seamless experience! staff from Ourisman Lexus of Rockville and it was a great, efficient and seamless experience! More

I have been very pleased with the outstanding customer service with Lexus of Rockville. I chose Lexus of Rockville for this very reason prior to the purchase of my Lexus RX350. Customer service is most im service with Lexus of Rockville. I chose Lexus of Rockville for this very reason prior to the purchase of my Lexus RX350. Customer service is most important to me. It's easy to choose a vehicle based on looks and other options which are so prevalent in today's marketplace however, customer service is the distinguishing factor which separates professionals from mediocre. Mr. Shawn Solan is a consummate professional and represents the very best of Lexus service professionals. Frequent updates, anticipated needs, promptness, and attention to detail exemplify his approach and live up to the excellent reputation for Lexus service. I'm so pleased and you'd be too! More

Joeseph, our service advisor was very helpful and knowledgeable. The service was quick and efficient. The waiting area was clean and had seating protocols for the virus. knowledgeable. The service was quick and efficient. The waiting area was clean and had seating protocols for the virus. More

Yk is the best sales person I have ever worked with. If you are in the market. Def go his way. He is thorough , knowledgeable, and goes above and beyond. you are in the market. Def go his way. He is thorough , knowledgeable, and goes above and beyond. More

Provides excellent service. I have taking my 2018 Lexus here from the very beginning and very happy with their overall customer service. I trust their advice and take it to be unbiased. here from the very beginning and very happy with their overall customer service. I trust their advice and take it to be unbiased. More

It was very courteous and pleasant.Tires came after 4 It was very courteous and pleasant. Tires came after 4 days but Aaron was updating the status very promptly. The loaner car was very handy It was very courteous and pleasant. Tires came after 4 days but Aaron was updating the status very promptly. The loaner car was very handy More

Friendly, professional care by Jimmy Baker. I have appreciated his support for and attention to me and my Lexus over the years. Jimmy has been my service advisor since the car was purchased in 2007. appreciated his support for and attention to me and my Lexus over the years. Jimmy has been my service advisor since the car was purchased in 2007. More

My serv rep Pierr is very professional and everything with my car comes back perfect. Thanks for the great service. Customer service is an A++++ with my car comes back perfect. Thanks for the great service. Customer service is an A++++ More