Ourisman Lexus of Rockville

Outstanding group of people! Always excellent!The Outstanding group of people! Always excellent! The process was seamless from everyone. Please continue the great customer service you all provide. I Outstanding group of people! Always excellent! The process was seamless from everyone. Please continue the great customer service you all provide. I love my car! More

First visit to this dealership. My tire pressure was First visit to this dealership. My tire pressure was dangerously low. Ozzie in Service was courteous, attentive and professional. The tire was replac First visit to this dealership. My tire pressure was dangerously low. Ozzie in Service was courteous, attentive and professional. The tire was replaced quickly, car was washed, vacuumed and i was out the door in under an hour. I’m a satisfied customer. Bravo, Ozzie! More

Jose is very professional, he was wonderful, polite and patient and always gives great service. I would recommend him to all my family and friends. patient and always gives great service. I would recommend him to all my family and friends. More

Our sales person Danny was very friendly and knowledgeable. Also very patient during all of our questions and concerns. We will recommend Lexus of Rockville to family and friends. knowledgeable. Also very patient during all of our questions and concerns. We will recommend Lexus of Rockville to family and friends. More

I really like this service department. My service rep, Jimmy Baker, takes care of everything and I leave knowing that maintenance is l thing I never have to worry about. Jimmy Baker, takes care of everything and I leave knowing that maintenance is l thing I never have to worry about. More

I was contacted by the general manager. He is reimbursing us for the repairs. He was professional and apologetic. I have changed my rating to 4 stars. I decided not to make it 5 stars because the person comp us for the repairs. He was professional and apologetic. I have changed my rating to 4 stars. I decided not to make it 5 stars because the person completing the State of Maryland inspection did not do their job by properly inspecting the front brakes. Less than 500 miles did not wear the brake pads that quickly. The dealership needs to get to the bottom of who let this car go without new front brake pads and rotors. More

Great service for my car.. dealership is always clean and the service staff is professional and courteous.. lounge area allows me to get some work done while I'm there.. the service staff is professional and courteous.. lounge area allows me to get some work done while I'm there.. More

I don’t have 25 words. I was in and out. Very professional. On time. Sean was my provider. He was having lunch when I returned so someone less checked me out. professional. On time. Sean was my provider. He was having lunch when I returned so someone less checked me out. More

Excellent service. Aaron was accommodating And very informative. He explained the service very clearly and also suggested other services that are needed and provided a clear timeline. The place was cle informative. He explained the service very clearly and also suggested other services that are needed and provided a clear timeline. The place was clean, and the waiting area provided go social distancing and was comfortable. More

It was a pleasure to work with Seth and the team at Ourisman Lexus of Rockville. The process was relatively smooth and simple. Seth was very knowledgeable when it came to my choice in models and wanted Ourisman Lexus of Rockville. The process was relatively smooth and simple. Seth was very knowledgeable when it came to my choice in models and wanted to make sure I was pleased with my choice. Overall, my experience has been very good and would recommend to anyone looking for a new Lexus. More