Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ourisman Lexus of Rockville
Rockville, MD
2,850 Reviews
Ourisman Lexus of Rockville in Rockville, MD, is proud to be an automotive leader in our area. Since opening our doors, Ourisman Lexus of Rockville has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible.
If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle, we will provide assistance to help you find financing options that fit your needs!
Ourisman Lexus of Rockville is a full-service dealership offering:
New Lexus Sales
L/Certified by Lexus Sales
Lexus Car Loans and Financing
L/Certified by Lexus Service Department
Full selection of Lexus Parts and Accessories
Ourisman Lexus of Rockville has experienced and reliable Service and Parts departments that are open extra hours to help accommodate our customers' schedules, and as always, Ourisman Lexus of Rockville offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at 301-825-8173 if you have any questions or comments.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,851 reviews
March 01, 2021
Great service.. attentive... accommodating! Everyone was pleasant to work with. They stated in touch while service was happening. As soon as I arrived someone was there to help me! pleasant to work with. They stated in touch while service was happening. As soon as I arrived someone was there to help me! More
by Alma
Employees Worked With
Shawn, Gabriela Ramos
February 26, 2021
Service was perfect! Jim Baker is a great service rep! He’s nice, courteous and very knowledgeable. He told us what service was needed & kept us informed on the progress. Service was finished and returned He’s nice, courteous and very knowledgeable. He told us what service was needed & kept us informed on the progress. Service was finished and returned to us the same day. More
by Car
Employees Worked With
Jim Baker, service rep
February 25, 2021
The experience at the dealership was first rate, something I hadn’t experienced in the past. Joao, our salesman, was courteous and very helpful. I wouldn’t hesitate to recommend him and Ourisman of something I hadn’t experienced in the past. Joao, our salesman, was courteous and very helpful. I wouldn’t hesitate to recommend him and Ourisman of Rockville. More
by josephdicarlo
Employees Worked With
Joao
February 23, 2021
Bought a gmc from this dealership . After a few weeks I noticed the navigation don’t work. Upon notifying them they absolutely told me it’s not covered under their 30 day warranty. . Never again will I b noticed the navigation don’t work. Upon notifying them they absolutely told me it’s not covered under their 30 day warranty. . Never again will I buy from this dealership More
by Johnniejohnson2148jj
Employees Worked With
Gabriela Ramos
February 22, 2021
Yes hi my name is John and my experience with Kofi was amazing. He was super friendly and helpful and he kept in contact with me and updated me on the car I wanted to purchase . I definitely recommend h amazing. He was super friendly and helpful and he kept in contact with me and updated me on the car I wanted to purchase . I definitely recommend his services to anyone looking for a vehicle from Lexus of Rockville . More
by Callahansound44
Employees Worked With
Gabriela Ramos
February 21, 2021
We had our car at the dealer for over a month ending the end of January for repair work. l it is incredible that no one noticed we would need service in two weeks causing us to have to come again. Lexu end of January for repair work. l it is incredible that no one noticed we would need service in two weeks causing us to have to come again. Lexus of Rockville is becoming just another Ourseman Ford dealership l. Very disappointing. On top of that we had just bought tires and you were ready to rotate them. Again no one even Bothered to check the records And the last time they either didn’t reset the computer to reflect service. And now all of a sudden my gas Mileage has reduced from 40 mpg to 32 More
by John doe
Employees Worked With
Gabriela Ramos
February 20, 2021
My salesperson Tim Wood was GREAT with assisting me in purchasing my new Lexus RX350. He was attentive to what I wanted and wasted no time in finding the vehicle I wanted. Tim was very responsive to my purchasing my new Lexus RX350. He was attentive to what I wanted and wasted no time in finding the vehicle I wanted. Tim was very responsive to my calls and texts! Oursman Lexus has earned my business! More
by Keith J
Employees Worked With
Tim Wood
February 19, 2021
We have bought 3 Lexus from Lexus of Rockville MARYLAND. Always a pleasant experience- no high pressure , professionsl sales people, and maintenance is excellent service. There are several larger dealersh Always a pleasant experience- no high pressure , professionsl sales people, and maintenance is excellent service. There are several larger dealerships in Fairfax Cty. Where we reside but will drive the extra distance to Rockville for personalized customer service. More
by Mary f marino
Employees Worked With
Leo Englesby, Jesse(asst. sales Mgr.), Gabriela Ramos
