Ourisman Lexus of Rockville

We were able to get appointment within 24 hours. New battery was needed for 2012 Hybrid Lexus. Very Excellent service and no long wait time. battery was needed for 2012 Hybrid Lexus. Very Excellent service and no long wait time. More

Friendly and efficient. Made sure to follow up and ask if there were any questions. Never felt rushed. Given enough time to think about what I wanted to do. there were any questions. Never felt rushed. Given enough time to think about what I wanted to do. More

Always a great experience - been going there for many years. Customer service team are exceptional and make sure everything is addressed appropriately. Big thumbs up!. years. Customer service team are exceptional and make sure everything is addressed appropriately. Big thumbs up!. More

Great customer service, very convenient and professional. Took my vehicle for service for the first time at Lexus of Rockville. Very happy will continue to bring vehicles. Took my vehicle for service for the first time at Lexus of Rockville. Very happy will continue to bring vehicles. More

Kewei was so attentive and responsive during the process. I made this purchase over the phone and he ensured this transaction went smoothly. Thank you! I made this purchase over the phone and he ensured this transaction went smoothly. Thank you! More

Do not go here!! The service department is ripping off everyone that comes in. Is the pandemic hurting you so bad that you're ripping off everyone that comes in for service? We brought in our 2011 Lexus l everyone that comes in. Is the pandemic hurting you so bad that you're ripping off everyone that comes in for service? We brought in our 2011 Lexus last Friday because the tire pressure light was on. The service department performed a 50,000 mile service it didn't need because we had just had it done 1000 miles before. Then Mike from service said it needed 4 new tires and other work that had to be done for $4000.00. What a bunch of crap! The tires most certainly didn't need changing as they aren't very old and have a lot of tread. We took the car to a reputable mechanic who did $60 of work and said that's all it needed. Hmmm $60 versus $4000. To top it off there were 7 other people who came in for service while we were waiting and amazingly every one of them needed 4 new tires! They must have quite the mark up on tires! How dare you rip people off especially in tough times! Maybe you might want to reconsider being in an honest and reputable business! If you take your car BUYER BEWARE! Do not go there for service. Take your car to a mechanic to have them tell you if the service the dealer says it needs is really needed! More

Great service.. attentive... accommodating! Everyone was pleasant to work with. They stated in touch while service was happening. As soon as I arrived someone was there to help me! pleasant to work with. They stated in touch while service was happening. As soon as I arrived someone was there to help me! More

Service was perfect! Jim Baker is a great service rep! He’s nice, courteous and very knowledgeable. He told us what service was needed & kept us informed on the progress. Service was finished and returned He’s nice, courteous and very knowledgeable. He told us what service was needed & kept us informed on the progress. Service was finished and returned to us the same day. More

The experience at the dealership was first rate, something I hadn’t experienced in the past. Joao, our salesman, was courteous and very helpful. I wouldn’t hesitate to recommend him and Ourisman of something I hadn’t experienced in the past. Joao, our salesman, was courteous and very helpful. I wouldn’t hesitate to recommend him and Ourisman of Rockville. More