Ourisman Lexus of Rockville

I walked into the dealership this morning at about 0930 and was in the lobby for at least 10-15 minutes without being greeted or being asked if I needed any help. A few sales people passed me buy to inclu and was in the lobby for at least 10-15 minutes without being greeted or being asked if I needed any help. A few sales people passed me buy to include the sale floor manager who I cant recall his name anymore. The front desk sales receptionist was on a phone call and also had the time to put her call on hold to answer a few more calls. Finally when she was off the phone, I asked her if there was anybody working the sales floor. That immediately rose the attention of the sales floor manager who greeted me and apologized and introduced me to AJ. He was friendly....I am looking for the CT200H Premium for my wife and wanted to knock out the test driving part already. The test drive went well and I told him I would return with my family in the afternoon. He was friendly to my kids. My wife started to ask the questions I did not ask and some I already did; his comments to her was "I already told your husband". I guess repeating himself was too much of a burden. The information he did explain to her was inconsistent to what he told me earlier that day. Other answers to our question was "LOOK IT UP ON THE INTERNET, ITS ALL THERE". We were specific to our questions which I felt a sales floor associate could answer since we have been looking at other manufactures and comparing vehicles. One question was, how is the safety rating on the vehicle and his answer was "LOOK ON THE STICKER OF THE VEHICLE, IF ITS THERE BUT I DONT THINK THEY DO SINCE IT'S TOO NEW OF A VEHICLE TO HAVE THAT INFORMATION". Also to add, the moment my wife mentioned she worked at a doctors office, he became more concerned with his medical problems asking her possible reasons for his problems. I guess meeting the customer needs and helping with a sale of a vehicle was not a priority. I also asked him if I build a car to my specifics how long it would take, he told me he doesn't know "maybe two months", but he would ask the guy who worked upstairs. So when I came back in the afternoon, he did not have the answer. The reason why I have given the ratings above is explained in my comments. If my rating is not accepted then thats failure on all of Lexus to not improve on customer service. Not the service I was expecting from Lexus! Hopefully the other Lexus dealership is a bit more helpful than Rockville's. More

I highly recommend Lexus of Rockville if you're looking to purchase a Lexus. Ask for Tony Ramazani. Tony Ramazani is the main reason for our very positive experience. He is professional, honest, and to purchase a Lexus. Ask for Tony Ramazani. Tony Ramazani is the main reason for our very positive experience. He is professional, honest, and genuinely cares about the customer. His sales staff is also wonderful, Shawn was our guy and he went out of his way to make us happy. We were interested in purchasing a pre-owned Lexus and had originally walked into Silver Spring asking for Tony. After realizing Tony was now at Rockville, we gave him a call and told him what kind of vehicle and price we were looking for. He immediately had a car ready for us in Rockville and had the vehicle pulled out front and ready with a VIP tag with my name. The remaining experience was excellent, Tony and Shawn helped us decide on our car and assisted us throughout the process. I plan on coming back to Lexus of Rockville for all my future purchases and will recommend to all friends and family. Tony and Shawn are the best! More

I was very pleased with the delearship, I got a great price for my trade-in and the buying experience was very good. I would most definitly buy my next car her again. Thank you to pre-owned manger Tony R price for my trade-in and the buying experience was very good. I would most definitly buy my next car her again. Thank you to pre-owned manger Tony Ramazani for everthing. More

I was very pleased with the service and helpfulness of both Emmanuel and Tony. They were patient and willing to answer questions. In addition, they sought to find ways to resolve any issues and get the d both Emmanuel and Tony. They were patient and willing to answer questions. In addition, they sought to find ways to resolve any issues and get the deal done. Would definitely recommend this dealer, especially Emmanuel and Tony! More

My sister and I stopped at this dealership last night to look for a used RX350. Tony Ramazani met us at the door. He introduced himself and spent a few minutes talking to us to find out what we were looking look for a used RX350. Tony Ramazani met us at the door. He introduced himself and spent a few minutes talking to us to find out what we were looking for. Tony then introduced us to Gregg who took us out to his inventory asking if their was a particular vehicle we were interested in. Tony was very professional and went out of his way to find a way for us to purchase this vehicle. Tony led us and personnaly introduced us to the finance people and during the whole process kept checking in to make sure we were comfortable. Tony, Gregg and all the other employees we encounted at Lexus of Rockville were very professional, made us feel welcome, kept us relaxed and made the whole car purchase a pleasureable experience. We would highly recommend Tony and his team to anyone looking to purchase a vehicle. -------------------------------------------------------------------------------- More

I was in the market for a Lexus GS 300 with black interior fully loaded about a year before I purchased it. I visited the dealership and a very kind helpful gentleman named Khalid Taylor informed me interior fully loaded about a year before I purchased it. I visited the dealership and a very kind helpful gentleman named Khalid Taylor informed me that they didn't have what I was looking for at the time but said he would call me they did. He called me a YEAR LATER as promised and told me what I wanted was in stock. I bought it 3 days later. Now that's service and follow up. I don't even think he was a sales person at least it didn't feel that way. I would highly recommend this dealership. Employees aren't push and they do what they say they're going to do which is rare these days. More

We stopped at this dealership to look for a used RX350. Tony Ramazami met us at the door. He introduced himself and spent a few minutes talking to us to get to know us a lttle and finding out what we were Tony Ramazami met us at the door. He introduced himself and spent a few minutes talking to us to get to know us a lttle and finding out what we were looking for. Tony then introduced us to Andy Rusnak who took us out to his inventory asking if their was a particular vehicle we were interested in. Tony and Andy were very professional and went out of their way to find a way for us to purchase this vehicle. Tony led us and personnaly introduced us to the finance people and during the whole process kept checking in to make sure we were comfortable. Tony, Andy and all the other employees we encounted at Lexus of Rockville were very professional, made us feel welcome, kept us relaxed and made the whole car purchase a pleasureable experience. We would highly recommend Tony and his team to anyone looking to purchase a vehicle. More

When you walk in its very nice and clean. The receptionist got a hold of Mr. Taylor immediately and he came down and greeted me with a handshake and smile. Mr. Taylor gave me 100% of the attentio receptionist got a hold of Mr. Taylor immediately and he came down and greeted me with a handshake and smile. Mr. Taylor gave me 100% of the attention I was looking for and carefully listened to everything I needed on my next vehicle. Even when interrupted by other employees, I felt I was priority # 1. I never had to wait long and when I did sit in the customer lounge I was greeted with warm cookies and a beverage (the little things) Customer service is everything and I can go anywhere to purchase a car. Thank goodness I was referred to Lexus of Rockville by one of Mr. Taylor's previous clients an I wasn't let down. I would recommend Lexus of Rockville to anyone in the DC Metro area! More

When I bought my Lexus here, the sales man was very courteous and gave me space and answered all of my questions with patience. Over the past year I have brought it in for servicing twice, once for an courteous and gave me space and answered all of my questions with patience. Over the past year I have brought it in for servicing twice, once for an oil change and later for brakes. The work was always done well, on time and they always to the time to explain what was being done and my alternatives. I have told everyone that I work with about this dealership. I am very pleased with it. More

This was my first time going to Lexus of Rockville to test drive an RX400h which i ended up buying. The sales person (Shawn) was very professional and had answers for all my questions and concerns about test drive an RX400h which i ended up buying. The sales person (Shawn) was very professional and had answers for all my questions and concerns about the car. Shawn and Tony were both very friendly and worked with me to finalize the deal. The next day Tony called to check up on me and see how i liked the car and if i had any more questions which was great for him to do so. Overall my experience at lexus of Rockville was a great one and im glad i bought a car from them. The employees there work together to get you the car you want and i appreciate their help very much. More