Ourisman Lexus of Rockville

I can't imagine an easier experience. I searched so hard to find this car. They offered it for a fair price, gave me great service, so I bought it! Josh had the car ready for me when I got there and fel to find this car. They offered it for a fair price, gave me great service, so I bought it! Josh had the car ready for me when I got there and felt no pressure from him and he was very nice. The Sales Manager Willie introduced himself when I got back from the test drive and that made me feel even more welcome. I later had to lean on him for an issue I had and they quickly made it right. That means a lot to me. The Finance Director Amal exceeded my expectations and beat my credit unions rate. She also made me feel very comfortable and the paperwork was so easy. I have been in the car business for more than a decade holding a wife range of positions. I know a well run dealership when I see one. Thank you Lexus of Rockville. I love my ES300h. More

Excellent service, Mike was extremely helpful with getting my vehicle fixed. Will definitely come back for future services! The waiting area was very pleasant as well. getting my vehicle fixed. Will definitely come back for future services! The waiting area was very pleasant as well. More

I have always received excellent service at Rockville Lexus. The service employees are polite and truthful about how much time my service will take and accommodating. Lexus. The service employees are polite and truthful about how much time my service will take and accommodating. More

My visit to Ourimam Lexus was better than the last time, so that was appreciated. Shawn made sure my car was returned to my job before I got off. so that was appreciated. Shawn made sure my car was returned to my job before I got off. More

Mike - my service manager - was courteous, professional, and very helpful. He explained what 100K scheduled maintenance would entail, and each recommended service. Mike’s score is 5+. However, I’m not su and very helpful. He explained what 100K scheduled maintenance would entail, and each recommended service. Mike’s score is 5+. However, I’m not sure if the cashier gave me the vomplete $150 discount that I was promised; I could not see it in the final Bill. More

I give a low rating to the dealership itself. I had a ridiculously difficult time scheduling routine maintenance. The service manager never responded to my message. I had to work through their great mana ridiculously difficult time scheduling routine maintenance. The service manager never responded to my message. I had to work through their great manager in sales to get service. The problem stemmed from the receptionist sending me to voicemail, not telling me my advisor was out sick for days. I give my service advisor, Ozzie, a 5 of 5. All of their service advisors are not created equal. Ozzie is a gem. He's always friendly, efficient and trustworthy (he never tries to hard sell me service I do not need). Some of their advisors will schedule you for service not recommended by their own web site for your specific car. They won't tell you they've added a service *they* personally recommend. It's not a matter of whether the service is a good idea; it's that they're not upfront. If you ask for an out the door cost, some will neglect to tell you about shop fees. Again, some display a disturbing lack of transparency of the kind that usually comes from the top. On the positive side, in the 11 years I've gone to this dealership I've been lucky to have some great advisors that honorably provide good customer service. Ozzie is the latest in that chain. More

When I have to schedule service or any minor issues with my 2015 Lexus GS 350, I will surely asked for Pierr Hernandez for assistance. He is honest, friendly and go above and beyond to deliver excellent se my 2015 Lexus GS 350, I will surely asked for Pierr Hernandez for assistance. He is honest, friendly and go above and beyond to deliver excellent service. It always good to find someone you trust. I will definitely be back to Ourisman Lexus-Rockville for future service on my car. More

Excellent service, as usual, from Osborne. He always make me feel appreciated as a customer. He is professional, sincere, and kind! I trust him with all of my service needs. I would never go elsewhere. Many me feel appreciated as a customer. He is professional, sincere, and kind! I trust him with all of my service needs. I would never go elsewhere. Many thanks for the commitment to quality and genuine customer care! More

Being both out of state and in the middle of this pandemic, Kewei made my purchase just seamless and easy. His customer service and professionalism went above and beyond expectations. pandemic, Kewei made my purchase just seamless and easy. His customer service and professionalism went above and beyond expectations. More

Joel Mugisha was professional and humble and truly cares about the customer, he was understanding and patient. My car is RX 350 had the recall on it, Joe had the issue addressed although I went in just for about the customer, he was understanding and patient. My car is RX 350 had the recall on it, Joe had the issue addressed although I went in just for changing a tire. I appreciated the service. More