Ourisman Lexus of Rockville

Our salesman, Frank was amazingly honest, and did everything he could to make our experience a good one. We are extremely satisfied with both him and everyone we came into contact with, from the fin everything he could to make our experience a good one. We are extremely satisfied with both him and everyone we came into contact with, from the financing, to the general manager, to the service technicians! This dealership is wonderful! More

First class customer service from start to finish.....we went to LEXUS OF ROCKVILLE after having shopped around at at least 6 other Dealership looking for thr right car and of course the right price within went to LEXUS OF ROCKVILLE after having shopped around at at least 6 other Dealership looking for thr right car and of course the right price within our budget and I tell you the Manager Tony Ramazani & Frank didn't disappoint us like the other dealerships did by not paying enough attention to us or by being rude because of our price point and our question that we asked I guess? There was none of that with Frank and later on by Tony who came over and sat with us and explained all the benefits of having a LEXUS CERTIFIED CAR COMPARE TO A NONE CERTIFIED And he was so polite and straight forward and honest with us that my family and I liked him after everything was said and done and we purchased a certified car even though it was more than our budget,But we were happy after all and I will never buy a car from any other dealership except Tony Ramazani @ Lexus of Rockville and we are going to tell all our friends and family about them and wu I'll sent them there if they are looking for a new car and guarantee them 100% satisfaction and will make sure they ask for tony and frank. We are loving our new SUV and thanks a million to Lexus of Rockville and there great crew,they are the best.. More

I have bought 6 cars in my lifetime and this was bar none the best experience I ever had. Both Aaron and Tony actively worked with me instead of against me to help put me in the best car for the best price. the best experience I ever had. Both Aaron and Tony actively worked with me instead of against me to help put me in the best car for the best price. The whole process took under 2 hours from the time I walked in until I drove out with the new vehicle. Their genuine efforts to make every step pleasant and enjoyable was so refreshing that it still leaves a distinct impression that will never be forgotten. More

We want to thank both Gil Lee and Ali Toosi. Buying our new car has been the easiest experience we have had ever. Gil was straight to the point and told us the facts as is-he was very honest about all asp new car has been the easiest experience we have had ever. Gil was straight to the point and told us the facts as is-he was very honest about all aspect of the car. He was also very knowledgeable as well about not just Lexus cars but all cars and was able to help us weigh all our options in a clear concise way. Buying a car has never been so easy. Mr. Toosi was efficient and knowledgeable. Not only did he help us through the paperwork, he also gave us good sound financial advise. His love for finance and his passion for his work came through. It took us a little over an hour to purchase our car and we are very pleased with our purchase. We have shared our experience with our friends and they were very impressed with the service we received and with our new car! Thank you Gil and Ali!!!!! We will be back again to purchase our next cars for our sons-Nathan and Noah. More

I have never owned a Mercedes Benz ,this is my first purchase of a Mercedes Benz GL450 (from Lexus of Rockville MD). I pulled in and was immediately attended to. The vehicle I inquired about was exactly purchase of a Mercedes Benz GL450 (from Lexus of Rockville MD). I pulled in and was immediately attended to. The vehicle I inquired about was exactly as described with all the options I wanted.Tony Ramazani (Pre-Owned Manager )have been very responsive, courteous, professional and helpful in every step of the way. Dealers just make it point to advertise and sell their vehicle but with Tony it’s something different, he makes sure that the customers are happy with what they get and how they get. He went above and beyond in helping me with my very first SUV, explaining me the merits/demerits, knowledge on maintaining, as these expensive cars need some special attention, which helped me understand few things that I had not even thought of. From the first conversation to the delivery of my truck on the same day I felt sound and appreciative of his confidence and competence in his knowledge and salesmanship. I am very happy with the experience and would highly recommend Lexus of Rockville to anyone who is interested in buying a branded car. This is why I am writing this review. Thank you Tony for making this a great purchase. Buying my GL450 at Lexus of Rockville was the best car buying experience I have ever had. -Jayanth More

I drove over 4 hours last week to buy a CPO car they had for sale. Prior to my arrival, they prepped and detailed the car so when I drove in, it was the first flawless unit I saw. I was very impressed. The for sale. Prior to my arrival, they prepped and detailed the car so when I drove in, it was the first flawless unit I saw. I was very impressed. The entire transaction was handled professionally and with the highest degree of courtesy. They were very sensitive to the distance I came from to do this deal. Ali Toosi went out of his way to secure the best rates offered by LFS on my behalf. Got better rates than I could get myself. Tony Ramazini gave me the max money for my trade and was very fair as he walked me through the process. And very high praise to Willis Savage, the salesman who put all of this together and made it possible. Definitely one of the best automotive purchase experiences and values I have ever had. This was my 5th Lexus in the last 15 years....my 6th with come from Lexus of Rockville as well. More

I absolutely agree with the other reviewers who worked with Frank C.! Before I left the dealership I made sure I let him know that this was the best car buying experience I had ever had. I took a chance with Frank C.! Before I left the dealership I made sure I let him know that this was the best car buying experience I had ever had. I took a chance and drive over an hour to Lexus of Rockville. I was not disappointed! I was immediately greeted by Frank as soon as I pulled in. Frank was friendly, knowledgeable and efficient. He answered all of my questions, and there was no pressure whatsoever. At first I was nervous about car shopping with my kids, but Frank was extremely helpful and patient. I was also worried about being taken advantage of, but the deal I got at Lexus of Rockville was thousands less than another dealership I visited with my husband. The entire process was smooth, relaxed and comfortable. . I feel like I got the best deal for my money and had a great experience at the same time! I would definitely recommend this dealership to friends and family and will come back here for my next Lexus purchase. Thanks Frank! More

I researched the other auto dealerships before I came to the Lexus dealership in Rockville and found them to have the most reasonable priced vehicles. Mr. Carapezza was very helpful and explained the diffe the Lexus dealership in Rockville and found them to have the most reasonable priced vehicles. Mr. Carapezza was very helpful and explained the differences between the models and help me narrow down what I was looking for. I normally hate car-buying because of the hassle of back and forth negotiating but this visit was an exception. I was not pressured and I know that I received a very fair price for the vehicle I bought. Mr. Ramazani followed up to ensure I was satisfied with the service and vehicle...outstanding customer service. I would recommend these two individuals to anyone who wants great customer service, a vehicle at a fair price and hassle free car shoppping. More

My visit to the Lexus of Rockville Pre-owned showroom was a wonderful experience. My salesman Frank Carpezza and the Manager Tony Ramazani were the greatest! The atmosphere was very friendly. They were able a wonderful experience. My salesman Frank Carpezza and the Manager Tony Ramazani were the greatest! The atmosphere was very friendly. They were able to answer all my questions about my ES 350 with no pressure involved.I was so impressed I came back 2 days later with my sister who also ended up purchasing a vehicle. I would recommend this showroom to anyone.The coffee and cookies were also awesome. I am a Lexus of Rockville customer for life! More

My experience at Lexus of Rockville was exceptional. The process was smooth and effortless. Neville in sales was helpful and patient while I was looking at the cars and was responsive when I called him on process was smooth and effortless. Neville in sales was helpful and patient while I was looking at the cars and was responsive when I called him on the phone a few times after my first visit to the dealership. Ali in financing was professional, helpful and knowledgable. I got the best available rate, and since this was the first time I was buying a car, he went out of his way to teach me a few valuable things about credit and financing that I did not know. Last, but certainly not least, the pre-owned manager, Tony Ramazani was available every step of the way--from before I signed on all of the dotted lines to when I drove off the lot with my new car--making certain things were going smoothly and thoroughly answering any questions we may have had. There is a reason why Tony is mentioned in practically all of the positive reviews for Lexus of Rockville. He is a true gem. He is patient, knowledgable, kind and genuinely concerned about the customer. The quality of his customer service was above and beyond that of any other individual I met across all the dealerships I visited. His level of attention and care is unparalleled and is the reason I felt comfortable enough to finalize my decision to purchase the vehicle. I am truly lucky that I was able to work with him, because other than driving away in a beautiful vehicle that was right for me, I drove away with confidence and peace of mind--and that is truly priceless. Tony played a pivotal role in my positive experience at Lexus of Rockville. Not only will I seek him out the next time I am shopping for a car, but I will advise my friends and family to do the same. He is a treasure and the reason I will return to Lexus of Rockville for my second car. More