Ourisman Lexus of Rockville

So I called this dealership as well as others to look for a specific make/model/color of a car in October. I gave the exact description (black ct200h fsport) to Aaron Witherspoon (sales rep) and he was very a specific make/model/color of a car in October. I gave the exact description (black ct200h fsport) to Aaron Witherspoon (sales rep) and he was very helpful and said he would call me back if that car came in.....3 months later, I get a call from Aaron saying it had arrived! Aaron was my main sales rep through the process and he was very personable, knowledgable, and most importantly...he was not pushy for the sale the entire time, which was refreshing compared to past experiences at other dealerships. He showed me the vehicles, let me drive it, and asked what he felt was right for ME. At lexus of Rockville, the environment is very professional and has an upscale feel. So when it came down to the numbers (the MOST important part), I was able to talk to Gerald and Stan, the sales managers at the dealership. They were very easy to deal with because they offer a "true price" which is a very generous discount they give right off the bat. What they do is they give you their absolute lowest price very early on, so it gives you a chance to see their BEST deal without the haggling. I ended up getting this car much lower than retail price, and the experience will definitely have me coming back here again for my next car. Oh yea! The car is turning heads everywhere I go, best decision I made! More

Brian did a wonderful job of accommodating our specific requests and put us in the perfect car for our needs. He was delightful to work with. requests and put us in the perfect car for our needs. He was delightful to work with. More

I had a service issue that popped up and I thought I was in for a big problem but Chris and Paul stepped up big time to make it right. I am very happy with how they took care of me. Paul who runs the servic in for a big problem but Chris and Paul stepped up big time to make it right. I am very happy with how they took care of me. Paul who runs the service department called me from his cell phone after he left work to make sure everything was handled! More

We contacted Gil by telephone and described what Lexus RX350 with options we were insterested in buying. Gil immediately located the SUV in his inventory and provided a price that was agreeable with us. W RX350 with options we were insterested in buying. Gil immediately located the SUV in his inventory and provided a price that was agreeable with us. We arranged a time for a test drive. Gil had the vehicle detailed and ready for use to see and drive before we arrived. Gil was extremely friendly and knowledgeable and made our buying experience very timely and comfortable. We have some friends who will soon be buying a Lexus and we definitely will recommend Lexus of Rockville and Gil in particular. More

Overbearingly pretentious. Appalling lack of service. Makes Hercule Poirot look like a redneck from the Ozarks in comparison. Strictly for the Noveau Riche with faulty egos. Makes Hercule Poirot look like a redneck from the Ozarks in comparison. Strictly for the Noveau Riche with faulty egos. More

We dealt with Gil Lee in two visits and then with a follow up after we bought a Lexus ES 300H. Gil was very straight-forward and candid with his advice. There were some minor glitches (for example, rou follow up after we bought a Lexus ES 300H. Gil was very straight-forward and candid with his advice. There were some minor glitches (for example, routinely procuring and charging us for new plates when they were not required in the district and not including a net in the trunk when we believed it was in the base price), but over-all we were very satisfied and we would recommend Gil and this dealership. The purchase experience was as straight-forward and fair as could reasonably be expected. The subsequent attention to detail, answering our questions, etc has been excellent. More

This is our 2nd Lexus and this dealer is the best of 4 in the area we have dealt with. We were offered a very good price. Strongly recommend to purchase Lexus from them that can save you a lot of money. the area we have dealt with. We were offered a very good price. Strongly recommend to purchase Lexus from them that can save you a lot of money. More

Inattentive and rude. Did not follow up. Poor communication. Was told multiple times I would be called back and was not. Submitted a deposit on car to be later told that someone was test driving communication. Was told multiple times I would be called back and was not. Submitted a deposit on car to be later told that someone was test driving the car and despite my deposit being first I would not have first right to the car. Mark the used car manager did not even bother calling me back. More