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Ourisman Lexus of Rockville
Rockville, MD
2,901 Reviews
Ourisman Lexus of Rockville in Rockville, MD, is proud to be an automotive leader in our area. Since opening our doors, Ourisman Lexus of Rockville has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible.
If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle, we will provide assistance to help you find financing options that fit your needs!
Ourisman Lexus of Rockville is a full-service dealership offering:
New Lexus Sales
L/Certified by Lexus Sales
Lexus Car Loans and Financing
L/Certified by Lexus Service Department
Full selection of Lexus Parts and Accessories
Ourisman Lexus of Rockville has experienced and reliable Service and Parts departments that are open extra hours to help accommodate our customers' schedules, and as always, Ourisman Lexus of Rockville offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at 301-825-8173 if you have any questions or comments.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
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Showing 2,901 reviews
April 06, 2021
The first service after the purchase was quickly taken care of by the dealer. Outstanding customer service and people at the dealer were evermore willing to help while waiting for the car. Gabriela was so care of by the dealer. Outstanding customer service and people at the dealer were evermore willing to help while waiting for the car. Gabriela was so nice! More
by Jean Pita K
Employees Worked With
Gabriela Ramos
April 05, 2021
Justin , from the Service Department does a great job with our vehicle everytime! Always takes the time to explain what is needs. Highly recommend Justin and his team! with our vehicle everytime! Always takes the time to explain what is needs. Highly recommend Justin and his team! More
by Teresa W
Employees Worked With
Justin
April 04, 2021
Gabriela is great. Excellent customer service and customer satisfaction skills. I truly enjoy my Lexus car that Gabriella helped me to purchase. I will refer my friend and family to see Gabriela when customer satisfaction skills. I truly enjoy my Lexus car that Gabriella helped me to purchase. I will refer my friend and family to see Gabriela when they ready to buy their new cars at Lexus. Thank you very much. More
by Oxana
Employees Worked With
Gabriela Ramos
April 04, 2021
I have been a customer of this dealership for many years. The service is consistently professional and correct. This last service was no exception. Well done. The service is consistently professional and correct. This last service was no exception. Well done. More
by lpkopsidas
Employees Worked With
Jimmy
April 03, 2021
Jimmy Baker has been my service advisor for the majority of my time in ownership and he is absolutely awesome. He is part of the reason that I reached 250,000 miles at this service appointment. A true pro of my time in ownership and he is absolutely awesome. He is part of the reason that I reached 250,000 miles at this service appointment. A true professional. More
by mc-doc
Employees Worked With
Jimmy Baker
April 03, 2021
I had an excellent experience servicing my vehicle. It took about 1.5 hours and the service was very timely. Everyone was nice and welcoming. My car was serviced very well, car was washed, and lightly vac took about 1.5 hours and the service was very timely. Everyone was nice and welcoming. My car was serviced very well, car was washed, and lightly vacuumed. More
by Beylae
Employees Worked With
Gabriela Ramos
March 31, 2021
Justin and Ann are great to work with, extremely knowledgeable about the products they work with and go out of their way to ensure customer satisfaction. Thanks! knowledgeable about the products they work with and go out of their way to ensure customer satisfaction. Thanks! More
by Jeffrey Balkin
Employees Worked With
Justin Furstenberg, Ann Noblejas
March 29, 2021
Quick & efficient quality. Jose was there as I came in to meet me and I was in and out very timely. As always, Ann was there to support and make the visit exceptional. meet me and I was in and out very timely. As always, Ann was there to support and make the visit exceptional. More
by cris953
Employees Worked With
Jose & Ann: Service
March 28, 2021
From start to finish, the team over at Lexus of Rockville made our experience one of the best ever. The customer service, the detail and more importantly, the honesty and transparency provided to my wife and made our experience one of the best ever. The customer service, the detail and more importantly, the honesty and transparency provided to my wife and I was very much appreciated. Our vehicle was even delivered to our home and Doug took his time going over all of the features of our new vehicle. This is how car buying / leasing should be and we are very fortunate to have had this experience. Thank you Doug, Jessie, and James for everything! We love our 2021 UX 250h! You guys rock! Will & Marta More
by williemarta
Employees Worked With
Douglas Quander, Jessie Drost, James Shin
March 28, 2021
Excellent service and expertise by Seth Hamm and team. Knowledgeable. Competent. Friendly. Welcoming. Thorough. Time efficient. Excellent follow up and follow through. Will definitely come again for futur Knowledgeable. Competent. Friendly. Welcoming. Thorough. Time efficient. Excellent follow up and follow through. Will definitely come again for future needs. More
by peacockeric
Employees Worked With
Seth Hamm
