Ourisman Lexus of Rockville

This was the best overall experience, I've ever had in a car purchase. There was not pressure and nothing but complete honesty from the Internet sales rep. She was very patient and was very straight fo car purchase. There was not pressure and nothing but complete honesty from the Internet sales rep. She was very patient and was very straight forward with me. I would definitely purchase from here again. They provided me and my family food and refreshments as our documents were being prepared. The entire experience was brief and accurate. More

Talk about one dealership that has totally revamped their customer service over the past few years. Used to use them to service a previous Lexus and the service was only so-so. Truly an excellent experience customer service over the past few years. Used to use them to service a previous Lexus and the service was only so-so. Truly an excellent experience nowadays though, the best out of the Lexus dealers I've used to service my car. Service is always done quickly, and they're always respectful of my admittedly nitpicky requirements about how my car is treated while its there. Tony is great, and is one of the two service advisors I've ever met that I trust to give me straight information about what needs to be done and what can wait. Always plenty of clean gassed up loaners ready to go too. Came to Rockville after Silver Spring damaged my car twice in a row while it was in for service. Working with Tony and Lexus of Rockville makes servicing my other car (A Toyota Prius) at Toyota a real "slumming it" experience. The only thing I can't rate as perfect is the pricing. All Lexus dealers are expensive ($90-100 an hour here) but for some reason the same service packages are always a good bit more at Rockville than at Silver Spring. But, at Rockville they can at least park the cars without ramming them into things... More