Ourisman Lexus of Rockville

Great Pre-Owned Department Excellent experience and first rate service! Salesman Albert was amazing. Very knowledgeable, very customer friendly and motivated to assist. They hav Excellent experience and first rate service! Salesman Albert was amazing. Very knowledgeable, very customer friendly and motivated to assist. They have clean cars and they are fair with the pricing. It was a pleasure to do business with Albert and the dealership. More

Lexus of Rockville provides poor service I visited Rockville Lexus twice during my vehicle search and both times left disappointed with the level of interest in being of service. Getting the I visited Rockville Lexus twice during my vehicle search and both times left disappointed with the level of interest in being of service. Getting the attention of someone who washed to help was impossible, and the follow up after my visit simply didn't exist. A grade of "D". I eventually traveled to Virginia to buy my car. Rockville Lexus not recommended. More

Prices are ridiculous thank God for Joe Harris Joe Harris is a first class service partner who takes the time to thoroughly explain the issue in very friendly yet professional manner he is quick to Joe Harris is a first class service partner who takes the time to thoroughly explain the issue in very friendly yet professional manner he is quick to build rapport and trust I always ask for Joe!! More

Fabulous Experience From the time I met our salesman, Bill Lum (preowned sales) to our finance manager, Ali, the service was impeccable. Everyone was knowledgeable, cou From the time I met our salesman, Bill Lum (preowned sales) to our finance manager, Ali, the service was impeccable. Everyone was knowledgeable, courteous and extremely professional. I have owned 10 cars, and this experience at Lexus of Rockville was the most stress-free and pleasant I have ever had. There was no pressure to purchase, and my trade-in price was fair and exactly what the blue book value stated. I will highly recommend this dealership and my salesman to any family or friends looking for a Lexus. Thank you so much for the wonderful experience. More

Amazing Team!!! (Pre Owned Sales) Gerald and the whole crew provided first class service. The whole team treated us with exceptional professionalism. From the parking lot to the paperw Gerald and the whole crew provided first class service. The whole team treated us with exceptional professionalism. From the parking lot to the paperwork. After our purchase when we can back for the touch up detail of our pre owned Lexus everything was smooth and swift. Furthermore, our vehicle is amazing. Glad we were referred to come to this location. If anyone is looking for excellent service and a great vehicle I will definitely send them to this location. Even the cookies were good lol. Thanks Lexus of Rockville. Terrence. More

My experience was very proficient and courteous. Due to the excellent professional customer service from the pre owned sales dept. which Willie Savage provided.to me made my experience at LEXUS of RO Due to the excellent professional customer service from the pre owned sales dept. which Willie Savage provided.to me made my experience at LEXUS of ROCKVILLE a huge success More

disappointing followup After many days of negotiation and being so close to a deal on an LS460 the internet sales guy failed to even follow up and I bought today from Pohank After many days of negotiation and being so close to a deal on an LS460 the internet sales guy failed to even follow up and I bought today from Pohanka More

Fantastic Experience My purchase and trade - in experience went smoothly and quickly. It was a great experience! The customer service from everyone at Lexus of Roc My purchase and trade - in experience went smoothly and quickly. It was a great experience! The customer service from everyone at Lexus of Rockville was outstanding! More

Buying Very good buying experience -- no pressure to buy extras that are offered. Salesman, Bill Lum, is friendly yet professional, and follows through afte Very good buying experience -- no pressure to buy extras that are offered. Salesman, Bill Lum, is friendly yet professional, and follows through after sale, including orientation session. More

Excellent, professional dealership I contacted this dealer about a used Lexus listed on autotrader.com and worked with Dilia Ortiz, their internet sales consultant. She was exceptional I contacted this dealer about a used Lexus listed on autotrader.com and worked with Dilia Ortiz, their internet sales consultant. She was exceptionally helpful in getting me all the information about the car and very responsive to questions or requests I made. Dilia made it exceptionally easy (and fast) to handle the deal logistics via long-distance (I live in about 250 miles away from Rockville). They were also a bit flexible on the offer for my trade-in too, which I appreciated, and the price for the certified pre-owned Lexus I wanted was about the best I had seen. While we ended up not completing the deal for completely unrelated reasons, I was very impressed with the service and professionalism of the dealership, and I will certainly talk to them first when it comes to buying my next Lexus. More