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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.9
3,005 Reviews
Ourisman Lexus of Rockville in Rockville, MD, is proud to be an automotive leader in our area. Since opening our doors, Ourisman Lexus of Rockville has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible. If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle, we will provide assistance to help you find financing options that fit your needs! Ourisman Lexus of Rockville is a full-service dealership offering: New Lexus Sales L/Certified by Lexus Sales Lexus Car Loans and Financing L/Certified by Lexus Service Department Full selection of Lexus Parts and Accessories Ourisman Lexus of Rockville has experienced and reliable Service and Parts departments that are open extra hours to help accommodate our customers' schedules, and as always, Ourisman Lexus of Rockville offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at 301-825-8173 if you have any questions or comments.
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 3,005 reviews

June 22, 2021

Service Advisors always try to let you know any costs up front and save you money when they can. They always look for ways to save with preventative maintenance and the customer service is always excellent More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Print
Jun 22, 2021 -

Ourisman Lexus of Rockville responded

Denise - Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back again down the road!

June 22, 2021

Mike did a wonderful job on my service. He take his time on my car. More

by Lynaluong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Print
Jun 22, 2021 -

Ourisman Lexus of Rockville responded

We strive to take outstanding care of our guests and their vehicles, so this review was a delight to read! Thank you for trusting the Ourisman Lexus of Rockville team with your vehicle care, and come back again soon!

June 22, 2021

Bad customer service , stole the items in my car . Done with Lexsus as a whole . Lexsus of Rockville never again purchasing a Lexsus More

by emailingabi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ki, Gabriela Ramos
Print
Jun 22, 2021 -

Ourisman Lexus of Rockville responded

This is a very concerning review to read. We take claims like this very seriously, and I would like to speak with you directly about what happened here. Please don't hesitate to give me a call. Thank you, David Slebodnick - General Manager - (301) 825-9552

June 22, 2021

Athanasios is the best sales person I ever deal with. His level of professionalism, knowledge and customer service stands out above average. I felt comfortable purchasing a vehicle from the dealer with the More

by torres3491
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Athanasios
Print
Jun 22, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the glowing review and kind words about Athanasios - we'll be sure to pass your compliments along! We're sincerely grateful for your business and hope to have the chance to work with you again down the road. Safe travels, from all of us here at Ourisman Lexus of Rockville!

June 21, 2021

Outstanding customer-focused service! Walked me through my options in great detail and with clarity. Impressive communication and follow-up; response time was rapid and information accurate. Would easily r More

by Ric
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Athanasios
Print
Jun 21, 2021 -

Ourisman Lexus of Rockville responded

Thank you for dropping by to leave us a review, Ric! We're delighted to hear you were impressed by the work of our team, and we appreciate you trusting us with your business. It is truly our pleasure to assist! Safe travels and come back soon, from all of us here at Ourisman Lexus of Rockville!

June 21, 2021

The home pick-up was really convenient. And there were no surprise repairs or additional charges. More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Print
Jun 21, 2021 -

Ourisman Lexus of Rockville responded

Hi Mike! Thanks for the five stars! It means a lot that our service stood out to you. Let us know if there are any other vehicle needs we may help with. Take care! - Ourisman Lexus of Rockville

June 17, 2021

Kewei provided great service. If you ever decide to buy a Lexus from Lexus of Rockville, ask for Kewei. He is kind, professional, and knowledgeable. More

by Tony
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kewei Wu
Print
Jun 17, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the terrific review, Tony! We'll be sure to let Kewei know that his warmth and professionalism made your experience such a pleasure. We appreciate your business here at Ourisman Lexus of Rockville and hope to see you again down the road. Safe travels!

June 16, 2021

Great customer service!!! I received a call from service department to schedule an appointment, and a reminder call. Fast, easy, no stress experience. That’s what you expect from Lexus. More

by gary.nemirovsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Print
Jun 17, 2021 -

Ourisman Lexus of Rockville responded

Gary - Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful time working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you back next time!

June 16, 2021

Really enjoyed working with this dealership. Staff is friendly, and the job they do is top notch. Will continue to come back for service as well as future Lexus purchases. More

by HappyCustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Print
Jun 16, 2021 -

Ourisman Lexus of Rockville responded

Thank you for the great review! We appreciate your business and are thrilled to hear that you had such a successful experience working with the Ourisman Lexus of Rockville team. Drive safely, and we hope to see you again down the road!

June 16, 2021

Once again, smooth contactless service. No going to dealership— pick up on time, immediate call and updates and then return of car to my house!!!! What is not to like??? More

by deborahlerman2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Print
Jun 16, 2021 -

Ourisman Lexus of Rockville responded

Deborah - thank you for reviewing Ourisman Lexus of Rockville. We strive to deliver a seamless experience and I am glad that came through to you!

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