Ourisman Lexus of Rockville

Al, Tony, ali, and mark made my purchase, financing & trade in a great experience. The sales team was not pushy & I was given the opportunity to make an informed decision. trade in a great experience. The sales team was not pushy & I was given the opportunity to make an informed decision. More

Outstanding experience with Mr. Tony R. = very friendly, helpful, knowledgeable and trustworthy. He guided us every step of the way, answer questions honestly and devoted his full attention to what we are d helpful, knowledgeable and trustworthy. He guided us every step of the way, answer questions honestly and devoted his full attention to what we are doing. Should be commended and promoted. More

Tony Ramzani the manager and Greg the salesman excedded my expectation in buying a used car. I am very satisfied with my deal and they provide an amazingly good service which are uncommon to some dealershi my expectation in buying a used car. I am very satisfied with my deal and they provide an amazingly good service which are uncommon to some dealership. I highly recommend buying in this dealership and look for Tony and Greg, I can almost guaranty your satisfaction . This is my second purchase from Tony . More

Simply the BEST CAR SHOPPING AND BUYING EXPERINCE WE HAVE EVER BEEN PART OF IN MY LIFE. I have bought more than 10 cars in my life and each time the negotiation and the whole process was worse than the othe EVER BEEN PART OF IN MY LIFE. I have bought more than 10 cars in my life and each time the negotiation and the whole process was worse than the others. But this time both Mr.Tony & Mr.Greg made us feel so good and welcomed from the second we walked through their showroom till the end. Before going over their dealership we (my wife & I ) promised each other no matter what we were not going to purchase a vehicle that day and we had a list of 5 other Lexus dealership that we were going to visit before making our final decision, But the way Mr.Ramazani approached us and him being so honest and not being pushy at all and on top of it the great price he offered us and answered all of our concerns & questions so straight forward and with confidence that gave us no choice but to fall in love with the car and the dealership. I even joked and asked him if he likes to work for me since I have a marketing company and of course he said NO and he continued saying that he is working for a great dealership and wouldn't want to go anywhere else which now we understand why. We would for sure recommend LEXUS OF ROCKVILLE TO ALL OUR FRIEND AND FAMILY AND WE WOULD GO BACK SOON SINCE OUR SON NEEDS A CAR AS WELL... Thank you to everyone in Lexus of Rockville for making car buying fun for us and NO headaches from them to us like other dealers do. Once again thank you so much Mr.greg & Mr.Ramazani & Mr.Rambod the finance manager. More

I would definitely recommend this dealer to anyone. The staff and management are very friendly and straight forward. I felt very comfortable and secure with my purchase and could not have asked for a bette staff and management are very friendly and straight forward. I felt very comfortable and secure with my purchase and could not have asked for a better experience. Tony, the manager, was very professional and direct which I appreciated because typically sales people are pushy but these guys are great. Andy, the sales person, was also very friendly and he has been in touch with me since the sale to make sure i am enjoying my new ride and has showed care for his customers. Overall, great prices, great staff, and smooth cars. More

I bought my first car with Andy and tony the manager. I didn't get the normal cheesy car dealer feel from them. There very genuine people they gave me a very good price for my truck and I will be referring didn't get the normal cheesy car dealer feel from them. There very genuine people they gave me a very good price for my truck and I will be referring them to my friends and business associates. More

Our purchase experience at Lexus of Rockville was fabulous. My wife and I were in the market for a CPO Lexus IS250, and through extensive research, Lexus of Rockville had the best inventory at the fa fabulous. My wife and I were in the market for a CPO Lexus IS250, and through extensive research, Lexus of Rockville had the best inventory at the farest prices. We worked with Sales Manager, Shawn Williams, and Pre-Owned Manager, Tony Ramazani. It was evident through and through that they valued our business, and respected us as customers. They allowed us to take the vehicles we were interested in to our trusted mechanic for an inspection, even though the vehicles had already passed through the rigorous Lexus CPO certification. Tony was forthright with what he could do to get us into the vehicle we had finally decided that we wanted- none of the sales shenanigans that I have experienced in the past with other dealerships. They even committed to taking care of a few imperfections with no nickel and diming, no hassle, no fuss. The service and treatment was excellent, and we are very happy with our purchase and experience Lexus of Rockville. More

This dealership provided the best customer service I have ever experience in car buying. I have purchased 4 cars and never experience that type of customer service. They really make the customer feel comfo ever experience in car buying. I have purchased 4 cars and never experience that type of customer service. They really make the customer feel comfortable and promote a hassle free environment. I have already recommended friends to visit this dealership for their next car. The salesperson was really nice to my wife and I. He was very knowledgable about the car and had a very friendly attitude. He didn't try to be overly aggressive in trying to pursuade me to buy. The finances person was really nice and helpful. Made sure I got the best rate and met my monthly car payment goal. He was patient and made us feel happy to purchase the car. The manager was really nice as well. He allowed us to get the car at a lower price. He was nice and helpful. This team did a great job in providing the best customer service. The manager even stated that I can get my car wash anytime. He didn't have to provide me that service. I really appreciate the offer to get my car wash anytime. Other dealership do not offer that to there customers. I have friends with Lexus and their dealership dont allow that. Overall, i recommend everybody come to this dealership. More

When I arrived to this dealer I was greeted by Andy. He was very polite and sincere. I was only pricing to see what options this dealership had. But as it turned out, I ended making a purchase. The overall was very polite and sincere. I was only pricing to see what options this dealership had. But as it turned out, I ended making a purchase. The overall experience I recived there was superb!!! Tony, the manager was so very understanding of my situation. I couldn't ask for a better sales team to take care of my new purchase. 5 star service. More

I walked into the dealership this morning at about 0930 and was in the lobby for at least 10-15 minutes without being greeted or being asked if I needed any help. A few sales people passed me buy to inclu and was in the lobby for at least 10-15 minutes without being greeted or being asked if I needed any help. A few sales people passed me buy to include the sale floor manager who I cant recall his name anymore. The front desk sales receptionist was on a phone call and also had the time to put her call on hold to answer a few more calls. Finally when she was off the phone, I asked her if there was anybody working the sales floor. That immediately rose the attention of the sales floor manager who greeted me and apologized and introduced me to AJ. He was friendly....I am looking for the CT200H Premium for my wife and wanted to knock out the test driving part already. The test drive went well and I told him I would return with my family in the afternoon. He was friendly to my kids. My wife started to ask the questions I did not ask and some I already did; his comments to her was "I already told your husband". I guess repeating himself was too much of a burden. The information he did explain to her was inconsistent to what he told me earlier that day. Other answers to our question was "LOOK IT UP ON THE INTERNET, ITS ALL THERE". We were specific to our questions which I felt a sales floor associate could answer since we have been looking at other manufactures and comparing vehicles. One question was, how is the safety rating on the vehicle and his answer was "LOOK ON THE STICKER OF THE VEHICLE, IF ITS THERE BUT I DONT THINK THEY DO SINCE IT'S TOO NEW OF A VEHICLE TO HAVE THAT INFORMATION". Also to add, the moment my wife mentioned she worked at a doctors office, he became more concerned with his medical problems asking her possible reasons for his problems. I guess meeting the customer needs and helping with a sale of a vehicle was not a priority. I also asked him if I build a car to my specifics how long it would take, he told me he doesn't know "maybe two months", but he would ask the guy who worked upstairs. So when I came back in the afternoon, he did not have the answer. The reason why I have given the ratings above is explained in my comments. If my rating is not accepted then thats failure on all of Lexus to not improve on customer service. Not the service I was expecting from Lexus! Hopefully the other Lexus dealership is a bit more helpful than Rockville's. More