Ourisman Lexus of Rockville

Excellent experience Tim Wood was terrific. He helped search for the car I wanted and when one appeared, helped me through the test drive and ultimate purchase process. Tim Wood was terrific. He helped search for the car I wanted and when one appeared, helped me through the test drive and ultimate purchase process. In addition, he still checks in with me to see how I'm doing with my "new lexus!" thanks to all at Lexus. More

Amazing Team One of my best expwrinces in buying a new car, not to mention a great team in the preowned division which i had the pleasure of delaing with briefly One of my best expwrinces in buying a new car, not to mention a great team in the preowned division which i had the pleasure of delaing with briefly when i accidentally walked in to the preowned dept. They will listen to your needs and ler it haopen the best way they could, not tying to push something on you that you don't want or need. Great experience in and our the same day as advertised with price match of lexus website. More

Sales guy was amazing, finance lady was beyond rude I brought my in-laws here this morning to purchase a pre-owned RX350. Mike Farzam was easy to work with and seemed very genuine. Can't say enough good I brought my in-laws here this morning to purchase a pre-owned RX350. Mike Farzam was easy to work with and seemed very genuine. Can't say enough good things about him, he gets a 5. After working out a deal, we were sent to Amal Adnan in Finance. This is where our problem started and she gets a 1. My father-in-law asked a question about the charge for temp tags. I didn't hear her answer so I asked again, "what's the charge for again". Her response in a loud, sarcastic tone was "I've already answered this question, it's for the temp tags!" When you're dealing with customers buying a coffee, no less a $34k car, you don't need to be rude and sarcastic. I could have asked that question 10 times and she should have been patient and responded nicely. I won't allow someone to talk to me like that so I told her she was being rude and I could tell by her tone. She tried to play innocent and deny it. She was patronizing me like I'm an idiot. I asked her why she was being a smartass. She got up, came up to me and started yelling like a madman, asking me who I was. Well, I'm the customer who pays your salary. That's who I am. I left the office and returned to my car so my in-laws could complete the deal. If it were any other place, I would not have kept my cool like that. Perhaps the dealership should teach their associates to be patient with customers, even it means answering the same question over and over. She definitely needs to learn customer service and may benefit from a class in anger management. Based on this interaction, I definitely would not recommend anyone to purchase a vehicle here. More

Best Dealership i've ever been to We have landed into lexus of Rockville after going to several lexus location.... we liked cars on the other locations but weren't satisfied somehow... We have landed into lexus of Rockville after going to several lexus location.... we liked cars on the other locations but weren't satisfied somehow.... but as soon as we entered into the Lexus of Rockville we knew we'll walk out with a new car in hand... Kudos to Leo and Jessie for the best customer satisfaction service and working out with all of our needs and requirements... i will def encourage everyone to go visit them of you are in a market to buy a new lexus or pre-owned car.... i bet you will never regret it... :)) More

Excellent experience Jose made this experience excellent! I have been working with him for years, and he's always responsive and explains exactly the need for the work bei Jose made this experience excellent! I have been working with him for years, and he's always responsive and explains exactly the need for the work being performed. I trust his knowledge of the Lexus cars and trucks and values his advice. He always keeps me informed of the status of the work being performed and when my vehicle will be ready for pick up. More

Bad tires and no love. LX570 has tires that have worn irregularly after 6 thousand miles and I was accused of bad driving habits. Be sure to do your due diligence. LX570 has tires that have worn irregularly after 6 thousand miles and I was accused of bad driving habits. Be sure to do your due diligence. More

Excellent Experience Drove 100 miles to go to this Dealership and it was worth it great service and excellent staff!! The Lexus Isf was perfect as Melissa describe over th Drove 100 miles to go to this Dealership and it was worth it great service and excellent staff!! The Lexus Isf was perfect as Melissa describe over the phone. More

Good Fast Service The gentlemen who take the cars in and send them to be repaired are knowledgeable and try to give the fastest help available. Loaner cars are easily The gentlemen who take the cars in and send them to be repaired are knowledgeable and try to give the fastest help available. Loaner cars are easily given if the problem solving and repair is lengthy. I am always happy to have my car repaired there. More

Candid Representatives Dealership no longer offers the paint and fabric sealant protection that I bought as an option 15 years ago. Option included application every 2 year Dealership no longer offers the paint and fabric sealant protection that I bought as an option 15 years ago. Option included application every 2 years at no additional charge. Representative offered to clean exterior of car, which was satisfactory to me. The work done was excellent. More

Very pleasant. No problem with service, attention from Mr. Harris, or the lounge where I waited. Coffee, bagels, muffins, bananas, cold drinks, all provided. There No problem with service, attention from Mr. Harris, or the lounge where I waited. Coffee, bagels, muffins, bananas, cold drinks, all provided. There was even a NYT. More