Ourisman Lexus of Rockville

We contacted Gil by telephone and described what Lexus RX350 with options we were insterested in buying. Gil immediately located the SUV in his inventory and provided a price that was agreeable with us. W RX350 with options we were insterested in buying. Gil immediately located the SUV in his inventory and provided a price that was agreeable with us. We arranged a time for a test drive. Gil had the vehicle detailed and ready for use to see and drive before we arrived. Gil was extremely friendly and knowledgeable and made our buying experience very timely and comfortable. We have some friends who will soon be buying a Lexus and we definitely will recommend Lexus of Rockville and Gil in particular. More

Overbearingly pretentious. Appalling lack of service. Makes Hercule Poirot look like a redneck from the Ozarks in comparison. Strictly for the Noveau Riche with faulty egos. Makes Hercule Poirot look like a redneck from the Ozarks in comparison. Strictly for the Noveau Riche with faulty egos. More

We dealt with Gil Lee in two visits and then with a follow up after we bought a Lexus ES 300H. Gil was very straight-forward and candid with his advice. There were some minor glitches (for example, rou follow up after we bought a Lexus ES 300H. Gil was very straight-forward and candid with his advice. There were some minor glitches (for example, routinely procuring and charging us for new plates when they were not required in the district and not including a net in the trunk when we believed it was in the base price), but over-all we were very satisfied and we would recommend Gil and this dealership. The purchase experience was as straight-forward and fair as could reasonably be expected. The subsequent attention to detail, answering our questions, etc has been excellent. More

This is our 2nd Lexus and this dealer is the best of 4 in the area we have dealt with. We were offered a very good price. Strongly recommend to purchase Lexus from them that can save you a lot of money. the area we have dealt with. We were offered a very good price. Strongly recommend to purchase Lexus from them that can save you a lot of money. More

Inattentive and rude. Did not follow up. Poor communication. Was told multiple times I would be called back and was not. Submitted a deposit on car to be later told that someone was test driving communication. Was told multiple times I would be called back and was not. Submitted a deposit on car to be later told that someone was test driving the car and despite my deposit being first I would not have first right to the car. Mark the used car manager did not even bother calling me back. More

I don't think it's possible to have a worse experience at a dealership. I came in knowing what kind of car I wanted. They kept me there for over 4 hours on my visit, despite the fact that I k experience at a dealership. I came in knowing what kind of car I wanted. They kept me there for over 4 hours on my visit, despite the fact that I knew what I wanted and how much I was willing to spend. We came upon an acceptable deal for how much the lease would be per month. I returned when my car was in stock, only to find out that they had changed the price on me, although I had put a $500 deposit down to keep the car and the deal "in good faith." Once they changed the original price, I left with my old car and had to get a lesser car since my lease was ending. These people are unprofessional, rude, impolite, not understanding of the importance of one's time, and a good example of why most people "hate" car salesmen. More

As we all know, buying a brand new car takes alot of research for most people and then to try to get the best deal possible. Stan Gutierrez did an excellent job with me. I am not the easiest person to research for most people and then to try to get the best deal possible. Stan Gutierrez did an excellent job with me. I am not the easiest person to deal with when it comes to cars and money. I expect the best and Mr. Gutierrez provided nothing but the best service, remained calm under pressure, and was a flat out nice guy. During the process, he was helpfull, followed-up, explained everything to me until I understood it fully, and followed-up post purchase several times. I would recommend Stan in the future. More

Mike and Kirby were a great help I recommend it 110% amazing experience welcomed me with open arms Met all my needs So happy happy! amazing experience welcomed me with open arms Met all my needs So happy happy! More