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Ourisman Lexus of Rockville
Rockville, MD
2,545 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,545 reviews
September 23, 2020
My first time buying a new car long distance and Bill Lum helped me every steps of the way. All transactions went through smoothly. Excellent customer service. He gave me a sense of trust. Bill Lum and Lexus helped me every steps of the way. All transactions went through smoothly. Excellent customer service. He gave me a sense of trust. Bill Lum and Lexus of Rockville is highly recommended. More
by n.thai61
Employees Worked With
Bill Lum
September 23, 2020
This is my 5th Lexus and my 2nd from Tim Wood & James Wang. Each time it has been easy and painless. Tim explains the features in the car to me even if I won't use them and makes house calls to setup m Wang. Each time it has been easy and painless. Tim explains the features in the car to me even if I won't use them and makes house calls to setup my garage door opener. When I meet with James in the Business Office there is no pressure. He explains the paperwork quickly. Lexus of Rockville is luckyTim to have them both. More
by Charla
Employees Worked With
Tim Wood, James Wang
September 22, 2020
On my fifth Lexus RX from my favorite salesman I would ever do business with. Doug Quander has been taking care of me since 2010. I would never consider anyone else. Where Doug goes, I go. Best I have ever do business with. Doug Quander has been taking care of me since 2010. I would never consider anyone else. Where Doug goes, I go. Best I have ever experienced. He treats me like family. Highly recommend without any reservation. More
by XenRN
Employees Worked With
Doug Quander
September 22, 2020
Seth Hamm is as professional and knowledgeable as any salesman I have ever dealt with. I highly recommend him and Lexus of Rockville to a one looking for a new car salesman I have ever dealt with. I highly recommend him and Lexus of Rockville to a one looking for a new car More
by Brian B.
Employees Worked With
Seth Hamm
September 22, 2020
The best car buying experience I’ve ever encountered. Seth and Amal were knowledgeable, professional, and still warm and welcoming. Would buy from them again Seth and Amal were knowledgeable, professional, and still warm and welcoming. Would buy from them again More
by bajusa
Employees Worked With
Seth Hamm, Amal ?
September 22, 2020
Bill LUM was AMAZING!!! He was friendly, knowledgeable and determined to make sure I was satisfied with my purchase. Best car buying experience EVER!!! THANKS!!! and determined to make sure I was satisfied with my purchase. Best car buying experience EVER!!! THANKS!!! More
by Rah
Employees Worked With
Bill Lum and Sasan Nevai
September 21, 2020
View for Josh K. Sales person. He was very friendly and View for Josh K. Sales person. He was very friendly and great person to dear with. He fought for customer side and did really well.. I give him 10 S View for Josh K. Sales person. He was very friendly and great person to dear with. He fought for customer side and did really well.. I give him 10 Starts!!!! Thanks Josh. k ! You the Best More
by Ki_yun
Employees Worked With
Josh K
September 21, 2020
We purchased a used Toyota Sienna at Ourisman Lexus in Rockville, MD, and could not be happier with our experience. From the moment we arrived our salesman Bill Lum was friendly and professional. The enti Rockville, MD, and could not be happier with our experience. From the moment we arrived our salesman Bill Lum was friendly and professional. The entire process was straightforward and easy to understand. We liked the transparent pricing system that started with Pre-Owned Sales Manager Willie Savage's email which included all fees so there were no surprises. Financial Manager Sasan Nevai helped us over some hurdles and kept it all very positive. More
by Jim and Betsy Shanley
Employees Worked With
Bill Lum, Willie Savage, Sasan Nevai
September 20, 2020
I had a wonderful buying experience the staff was professional and helpful in regards to my situation. Mr Doug another salesman chatted with us during our wait. Overall the all the staff was friendly professional and helpful in regards to my situation. Mr Doug another salesman chatted with us during our wait. Overall the all the staff was friendly. More
by vdezurn
Employees Worked With
Seth & Sasan
