Ourisman Lexus of Rockville

Amazing Team!!! (Pre Owned Sales) Gerald and the whole crew provided first class service. The whole team treated us with exceptional professionalism. From the parking lot to the paperw Gerald and the whole crew provided first class service. The whole team treated us with exceptional professionalism. From the parking lot to the paperwork. After our purchase when we can back for the touch up detail of our pre owned Lexus everything was smooth and swift. Furthermore, our vehicle is amazing. Glad we were referred to come to this location. If anyone is looking for excellent service and a great vehicle I will definitely send them to this location. Even the cookies were good lol. Thanks Lexus of Rockville. Terrence. More

My experience was very proficient and courteous. Due to the excellent professional customer service from the pre owned sales dept. which Willie Savage provided.to me made my experience at LEXUS of RO Due to the excellent professional customer service from the pre owned sales dept. which Willie Savage provided.to me made my experience at LEXUS of ROCKVILLE a huge success More

disappointing followup After many days of negotiation and being so close to a deal on an LS460 the internet sales guy failed to even follow up and I bought today from Pohank After many days of negotiation and being so close to a deal on an LS460 the internet sales guy failed to even follow up and I bought today from Pohanka More

Fantastic Experience My purchase and trade - in experience went smoothly and quickly. It was a great experience! The customer service from everyone at Lexus of Roc My purchase and trade - in experience went smoothly and quickly. It was a great experience! The customer service from everyone at Lexus of Rockville was outstanding! More

Buying Very good buying experience -- no pressure to buy extras that are offered. Salesman, Bill Lum, is friendly yet professional, and follows through afte Very good buying experience -- no pressure to buy extras that are offered. Salesman, Bill Lum, is friendly yet professional, and follows through after sale, including orientation session. More

Excellent, professional dealership I contacted this dealer about a used Lexus listed on autotrader.com and worked with Dilia Ortiz, their internet sales consultant. She was exceptional I contacted this dealer about a used Lexus listed on autotrader.com and worked with Dilia Ortiz, their internet sales consultant. She was exceptionally helpful in getting me all the information about the car and very responsive to questions or requests I made. Dilia made it exceptionally easy (and fast) to handle the deal logistics via long-distance (I live in about 250 miles away from Rockville). They were also a bit flexible on the offer for my trade-in too, which I appreciated, and the price for the certified pre-owned Lexus I wanted was about the best I had seen. While we ended up not completing the deal for completely unrelated reasons, I was very impressed with the service and professionalism of the dealership, and I will certainly talk to them first when it comes to buying my next Lexus. More

Buyer beware of Lexus of Rockville — I tried to purchase a couple of Lexus vehicles from this dealer. While on the surface the folks I dealt with there were friendly, when it came down to I tried to purchase a couple of Lexus vehicles from this dealer. While on the surface the folks I dealt with there were friendly, when it came down to actually going through with the purchase, things deteriorated very quickly. They were vague about fees; they pressured me to come into the dealership on several occasions to "talk to the manager"; they would not tell me the final selling price. Their "no-haggle" policy is a scam. What it means is that they refuse to discuss the price of their cars, but they don't hesitate to haggle aggressively (meaning severely lowball) about the price of a potential trade-in car or about finance rates and terms. They quoted a price on my trade-in that was $3,800 *less than* their competitors in the immediate area! Dealers have to make money, that's not the problem here — they're not charities. The problem is the sheer audacity of lowballing on trades and refusing to be clear and upfront about their prices, fees, and adjustments. Buyer beware with these folks. Stick to your guns, avoid being pressured, and watch out for the "my manager would like to speak to you" drivel. Use common sense and if something FEELS OFF then it IS OFF. Watch out for this hornet's nest of a dealership. The extent to which these folks try to mislead, manipulate, and muck around with their client's time is absolutely shameless. More

Very honest and accommodating Recently purchased a used 2007 Lexus SC430 from salesman Reginald Adams. I had only seen the car online, and had to rely on Reginald's description of Recently purchased a used 2007 Lexus SC430 from salesman Reginald Adams. I had only seen the car online, and had to rely on Reginald's description of the vehicle, since I lived almost 600 miles away. He was very helpful and very honest in his description of the vehicle. Reginald also went well beyond the call of duty and personally picked me up at the Baltimore airport. The car was in BETTER condition than he had described. Additionally, they repaired the radio antenna they discovered was not working. Very accommodating and forthright. Highly recommended!!! More

Best car buying experience we have ever had From start to finish, Lexus of Rockville was both courteous and professional. Our salesman was knowledgable and polite. We never felt like we were be From start to finish, Lexus of Rockville was both courteous and professional. Our salesman was knowledgable and polite. We never felt like we were being pushed into our purchase. The dealership had an amazing selection of cars from which to choose. Every part of the purchase was well explained. Our finance options were spelled out clearly and every person that we dealt with could not have been nicer. Can't imagine buying a Lexus anywhere else. More

Wasted all day! We have wasted 5 hours at this dealership for nothing. We were planning on trade-in both of our cars and get 2 Lexuses. Looooonggg story short, At the We have wasted 5 hours at this dealership for nothing. We were planning on trade-in both of our cars and get 2 Lexuses. Looooonggg story short, At the end of the day all we got was sales person looking for one of our cars keys, (I actually found them in one of the office before him.) sales manager claiming that one of our cars has salvage title, which is shockingly untrue. Even though all the vin no s match (door, dash and the registration), they didn't want to believe that maybe it's the full size iPad scan application you r trying to fit in to a narrow angle on the side of the door causing scan to bring a different number, maybe. But anyways, I don't care, sales person wasn't capable of doing many things in a timely manner. While they were running around trying to find out if our car is really not salvage. Sales manager was asking questions like, air bags deploying and the vehicle being totaled less than a year ago is something I could forget to tell them. I think we just left at the end. Nobody even say a word. We left with no numbers about pricing, leasing options, value of our trade ins. 5 hours! We ended up with nothing but a day with full of .. Lexus makes beautiful cars and we will go to another Lexus dealer next day off and hopefully buy some cars. I would expect better from Sonic Automotive. PS: at least offer some water to people. More