Ourisman Lexus of Rockville

Excellent sales and service customer service I bought my Lexus from the Rockville Lexus dealer one year ago and have experienced nothing but EXCELLENT service from every department I’ve interacte I bought my Lexus from the Rockville Lexus dealer one year ago and have experienced nothing but EXCELLENT service from every department I’ve interacted with— sales, finance, and service. The sales and service teams at Rockville Lexus made buying and maintaining my car easy. More

They went above and beyond I had an issue with my rear door latch motor. They worked with me on the price (part and labor) and they kept me informed as the part was not availa I had an issue with my rear door latch motor. They worked with me on the price (part and labor) and they kept me informed as the part was not available. The service rep took the initiative to come up with a great approach and kept me informed. Thank you Pier. More

As promised Went in for 5k service, advisor Shawn said it would be no more than an hour and like clock work i was on my way in 50 minutes...... Went in for 5k service, advisor Shawn said it would be no more than an hour and like clock work i was on my way in 50 minutes...... More

excellent service Justine was very courteous and professional. The driver Kareem was also very pleasant and prompt. This is a terrific dealership and the service is out Justine was very courteous and professional. The driver Kareem was also very pleasant and prompt. This is a terrific dealership and the service is outstanding. More

It should go to six or seven stars Tim Wood was beyond helpful. I explored several options with different cars. Not only Tim spent a great deal of time with me, there was no pressure or Tim Wood was beyond helpful. I explored several options with different cars. Not only Tim spent a great deal of time with me, there was no pressure or false promises. The deal was as good as it gets. Juan, the manager was also very helpful. I will never go anywhere else for my car needs. The only problem, they always have ice cream and cookies, which taste very good. If you watch your diet, beware. :) More

Is250 recall When you come to this dealership expecting nothing but the absolute best they will move heaven and earth to make sure you’re comfortable you know wha When you come to this dealership expecting nothing but the absolute best they will move heaven and earth to make sure you’re comfortable you know what you’re getting never overcharge you always have a loaner available and just give you a class service my dealership for life !!! Oh and let me not forget FYI always ask for Jim Baker!!! More

Great Service Department Experience The primary reason the experience is great is the human element provided by Andy. He is honest and forthright as the the maintenance/repairs that ne The primary reason the experience is great is the human element provided by Andy. He is honest and forthright as the the maintenance/repairs that need to be done to our vehicle as well as things to be aware of in the future. He does not oversell in terms of time or money. We can highly recommend him. More

Jim Baker. Best Experience as always for the last 5 years. Always a great experience with Jim Baker. Tony in sales always has a smile and warm welcome like he knew I was going to be there. I won’t buy a Lex Always a great experience with Jim Baker. Tony in sales always has a smile and warm welcome like he knew I was going to be there. I won’t buy a Lexus from any other dealer. Thanks again for 5 years of amazing service. More

Nothing short of A-M-A-Z-I-N-G Andy has been my service adviser for over 5 years. I cant begin to say the extra mile that goes into pleasing a "car guy" like me. I bring my own oi Andy has been my service adviser for over 5 years. I cant begin to say the extra mile that goes into pleasing a "car guy" like me. I bring my own oil in, tend to have requests that many dont, yet always get great service and a loner should I need it. The dealer is one that is local, yet has earned my business over and over. Most my family drives a Lexus, this is my second car serviced at the dealer and with Andy. I wont trust my car in anyone else's hands. Simply the absolute best!!! Thank you for the many years of amazing service! Ps - go in on a Thursday for a breakfast treat! More

Great service Brought my vehicle in with an intermittent hesitation of acceleration problem. Previous visits had always been without the problem manifesting itself Brought my vehicle in with an intermittent hesitation of acceleration problem. Previous visits had always been without the problem manifesting itself with the technician. Luckily, Lexus had a TSB for just this issue from the dark old days of 2008. They applied the TSB and the hesitation in acceleration went away and my gas mileage Per gallon increased by over 2 mpg. More