Ourisman Lexus of Rockville

Great Employees & Service We arrived on Friday, January 11, 1 hour before they closed. We were greeted by Eric. We told him we were looking for a new car and knew they closed i We arrived on Friday, January 11, 1 hour before they closed. We were greeted by Eric. We told him we were looking for a new car and knew they closed in 1 hour and were hoping to make a deal quickly. The team of Eric and Juan worked as a team to make the experience a smooth, quick and efficient one. Final paperwork with Amal was quick and easy. It was our first time at this dealer but it will definitely not be our last! Highly recommend. RS More

Very happy with the service I took my RX-400 for a regular check-up and am very pleased of the service I received. I was told by Justin what was needed with the vehicle and the o I took my RX-400 for a regular check-up and am very pleased of the service I received. I was told by Justin what was needed with the vehicle and the options, the job was satisfactorily completed on time and budget. More

Amazing Employees and Service When I take my car in for service every member of the staff is welcoming and exceeds my expectations. I will never go anywhere else for service. When I take my car in for service every member of the staff is welcoming and exceeds my expectations. I will never go anywhere else for service. More

Purchase car. Great people to work with. No complaints. Have worked with them for many years and the sale and service departments are awesome. Even the coffee is Great people to work with. No complaints. Have worked with them for many years and the sale and service departments are awesome. Even the coffee is great! More

Went in for the 60,000 mile check up. Went in for the 60,000 mile check up and they did not check the tires. The tire was leaking air and they missed it. The check up was expensive and the Went in for the 60,000 mile check up and they did not check the tires. The tire was leaking air and they missed it. The check up was expensive and the technician stated he or she had checked the car up and down. Wasted 6 hours and had to go back to the dealer three times. The alignment was done but not correctly. I had to go back and have them fix it. They did not offer any compensation for their lackluster service. More

Bait and Switch SalesForce and Mgmt. Worked with Alexandra, Mike A. and Mike F. the entirety of the morning discussing a vehicle that does not exist. I was even emailed additional pics o Worked with Alexandra, Mike A. and Mike F. the entirety of the morning discussing a vehicle that does not exist. I was even emailed additional pics of the vehicle and offered a video tour of the vehicle. As I am purchasing from a neighboring state and the vehicle is certified I just asked that I speak with the Sales Manager (Mike A.) to finalize price and give my deposit. Mike A. says to me "we sold that vehicle a few weeks ago" and then in classic bait and switch mode attempts to sale me another vehicle I don't want. Tried and true slick, fast talking sales people here. Does not measure up to the standard of a lexus dealership. I'd recommend buying certified or new and the next closest lexus dealership. Maybe they will uphold the values of the lexus brand as Lexus of Rockville certainly does not. More

Excellent and knowledgeable sales person Leo Inglesby helped me to purchase my new Lexus RX 350. He is an excellent and knowledgeable sales person. He was very friendly and patient , and ans Leo Inglesby helped me to purchase my new Lexus RX 350. He is an excellent and knowledgeable sales person. He was very friendly and patient , and answered all my questions and tried to accommodate all my wishes. I would recommend him very much, and I would love to go and see him whenever I go for my car service. More

Excellent service as always For 5 years now Jose Miranda at Lexus of Rockville has been an outstanding service advisor for all of my service needs.. He’s responsive, communicates For 5 years now Jose Miranda at Lexus of Rockville has been an outstanding service advisor for all of my service needs.. He’s responsive, communicates extremely well, and provides outstanding customer service. More

Excellent after-sale service Lexus of Rockville gave us 2 free servicing services for the first 10,000 miles. These are free but turned out to be the best! Our car now runs perfec Lexus of Rockville gave us 2 free servicing services for the first 10,000 miles. These are free but turned out to be the best! Our car now runs perfectly, including the music stereo system. Kudos to Lexus of Rockville! Thank you. More

65,000 mile check up. Excellent service, prompt and thirough with good communication throughout and a clean car. Thank you. Jose answered some questions about m GPS that no Excellent service, prompt and thirough with good communication throughout and a clean car. Thank you. Jose answered some questions about m GPS that no one had explained to me before, very helpful. More