Ourisman Lexus of Rockville

The service work done here is excellent, however the process is among the worst I've ever experienced. When you drop off your car your service advisor tells you his name. He doesn't give you a business process is among the worst I've ever experienced. When you drop off your car your service advisor tells you his name. He doesn't give you a business card - just tells you his name. When you come back to pick-up your car there is no cashier. You have to remember your service advisors name. Then they have to find him. I've had my car in for service twice since I bought it and both times I had to wait between 10-15 minutes for my service advisor to run the paperwork and process my payment. It's a waste of time. They need to be like most dealer's and have a cashier where you can quickly pay and get your keys and paperwork and leave. More

Professionalism much appreciated. Support by technologist Bernie supplemented the quality of the fine service. Mr Cruz the sales person and Jesse formed a quality supportive team enabling this customer to be Bernie supplemented the quality of the fine service. Mr Cruz the sales person and Jesse formed a quality supportive team enabling this customer to be satisfied with this purchase in a competitive environment. More

Good knowledge and service. Excellent experience. The inventory was great. They didn't have the car that I wanted , but then found it and I bought it. inventory was great. They didn't have the car that I wanted , but then found it and I bought it. More

Very good dealing with Seth. Seth was very helpful and would recommend him to others. Seth was responding when it was needed. Very good experience. would recommend him to others. Seth was responding when it was needed. Very good experience. More

Best salesperson ever. I wanted a specific car and Rosanne listened and found me exactly the car I wanted. Unlike all the other salesmen I talked to who wanted to sell me what they had on the lot. Rosanne listened and found me exactly the car I wanted. Unlike all the other salesmen I talked to who wanted to sell me what they had on the lot. More

Great experience . Doug Quander was top notch , knowledgeable and low pressure . Would highly recommend Ourisoman Lexus . All staff was supportive and helpful .Buy your Lexus here ! knowledgeable and low pressure . Would highly recommend Ourisoman Lexus . All staff was supportive and helpful .Buy your Lexus here ! More

The staff is very knowledgeable, and their attention to detail exceeds your expectations. My sales associate was accommodating and provided me with the best possible options for my situation. The purchas detail exceeds your expectations. My sales associate was accommodating and provided me with the best possible options for my situation. The purchased was done in record time. Definitely a dealer I would recommend for a Lexus experience. More

Great experience, in and out in minimal time with a shiny new white lexus. K was extremely knowledgeable, friendly, patient, and responsive to all my inquiries. new white lexus. K was extremely knowledgeable, friendly, patient, and responsive to all my inquiries. More

Great customer service answered all my questions great salesmen & account manager I was happy with my decision to buy at Rockville Lexus everyone was helpful salesmen & account manager I was happy with my decision to buy at Rockville Lexus everyone was helpful More

Gabriela and Sasan were great. They both helped to walk me through everything and make the whole process a lot easier. Love the new Lexus. Thanks. me through everything and make the whole process a lot easier. Love the new Lexus. Thanks. More