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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,402 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,402 reviews

December 19, 2020

Joe at Lexus of Rockville was great to work with and had great customer service skills. He found the car I was looking for and gave me the best price of anyone around. It was worth me driving out of my way More

by LT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe York
Dec 21, 2020 -

Ourisman Lexus of Rockville responded

Thank you for making the trip to work with us here at Ourisman Lexus of Rockville! We are thrilled that Joe made it worthwhile and gave you a great price on your new car! Safe travels and happy holidays!

December 19, 2020

Excellent customer service. Very friendly and ready to answer all the questions. The test drive was done so easily and quick as soon as I got to the dealership. More

by Jean Pita K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kewei , Gabriela Ramos
Dec 21, 2020 -

Ourisman Lexus of Rockville responded

Jean - It's wonderful to hear that your test drive process went smoothly and quickly. Thank you very much for sharing this feedback about our Ourisman Lexus of Rockville team! Your support means a lot to us.

December 19, 2020

Ourisman Lexus of Rockville was very responsive to our needs, provided exactly what I asked for and did an outstanding job of providing great services. More

by Cashwell83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosanna E. Baguette, Sales Representative, Gabriela Ramos
Dec 21, 2020 -

Ourisman Lexus of Rockville responded

Thank you for choosing Ourisman Lexus of Rockville, we appreciate your positive feedback! Drive safe and happy holidays!

December 19, 2020

The staff went out of their way to answer all questions I had about not only the vehicle I was interested in, but also the terms of the purchase and financing agreements. More

by garrisontolbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Adtunji
Dec 21, 2020 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Ourisman Lexus of Rockville, and we hope to see you again sometime!

December 19, 2020

Definitely visit Ourisman Lexus. Rosanne is awesome to work with and the process is easy and straightforward. James Wang, who handled the financing is great! More

by takesha28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rosanne Baggett
Dec 21, 2020 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! Rosanne and James are both excellent members of our team at Ourisman Lexus of Rockville, and we will certainly let them know that you appreciate their help. We hope to see you again sometime!

December 19, 2020

I contacted Tony after finding the car on Car Gurus and he proceeded to walk me through the process online. He was extremely helpful, put me in contact with the finance manager, Syeed I think was his name. More

by Hornbuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony , Syeed , Gabriela Ramos
Dec 21, 2020 -

Ourisman Lexus of Rockville responded

It's great to hear that you received communicative and informative service from Tony and Syeed. Thank you so much for supporting Ourisman Lexus of Rockville with a wonderful review! If there is anything further we can do to assist you, please let us know.

December 18, 2020

Tim was extraordinary. He knew exactly what I wanted, didn’t try to sell me something else. His communication skills were terrific. A great experience. More

by ellen.sandler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Ward
Dec 18, 2020 -

Ourisman Lexus of Rockville responded

Hi Ellen - Thank you for reviewing us! We love hearing that Tim delivered a seamless purchase experience. Enjoy your new vehicle, and we hope to work with you again down the road! - The Ourisman Lexus of Rockville team

December 18, 2020

I recently purchased a Lexus RX350 at Lexus of Rockville. My sakes person was Danny. He was terrific. He stayed late to accommodate my schedule, worked with his manager to give me a great deal, and set up my More

by rwfordmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Dec 21, 2020 -

Ourisman Lexus of Rockville responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Ourisman Lexus of Rockville, and we will certainly let Danny know that you appreciate his help. Enjoy your Lexus RX 350!

December 18, 2020

I had a great experience purchasing my new RX350 at Ourisman Lexus. Josh, my sales person and the entire sales team went above and beyond to ensure that all my needs were met. This was a fast and str More

by dvslay6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Dec 21, 2020 -

Ourisman Lexus of Rockville responded

There is nothing better than hearing that our team went above and beyond to ensure a five-star experience for a valued customer! We will be sure to pass along your appreciation to Josh. Thank you for choosing Ourisman Lexus of Rockville and congratulations on your new Lexus RX 350!

December 10, 2020

This place made it very easy to buy a car in a difficult environment. The salesman, Josh, sent a video of the car at my request and was helpful in addressing my questions and concerns. More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Kabira
Dec 10, 2020 -

Ourisman Lexus of Rockville responded

We are so glad to hear that Josh provided communicative and informative service to assist with your purchase. Ourisman Lexus of Rockville appreciates your business, Rob! Thank you so much for your review.

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