Back

Ourisman Lexus of Rockville

Rockville, MD

4.8
2,402 Reviews

15501 Frederick Rd.

Rockville, MD

20855

Directions

By Type

Showing 2,402 reviews

December 27, 2020

Recently bought a car from Ourisman Lexus of Rockville. Knowledgeable, nice, easy to work with sales personnel (YK). Great overall experience. Definitely recommend working with YK. More

by MJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
YK, Gabriela Ramos
Dec 28, 2020 -

Ourisman Lexus of Rockville responded

Thank you, MJ, for leaving us a review! We are thrilled to hear that our team helped you into a suitable vehicle. On behalf of everyone at Ourisman Lexus of Rockville, congrats, and safe travels!

December 27, 2020

Danny, was very helpful in setting up my account and complete my trade for lease. Sasan also helpful making financial documents explained and made easy More

by ted
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny, Gabriela Ramos
Dec 28, 2020 -

Ourisman Lexus of Rockville responded

Thank you so much for coming to Ourisman Lexus of Rockville for your new vehicle! We are thrilled to hear that your buying process went smoothly, and we hope that you're enjoying your new car. Have a great week!

December 25, 2020

Everyone and everything was perfect. Just make sure you know your numbers ($), especially if you are doing a trade in. No undue pressure. Closing was quick and easy without the usual push to sell unwanted More

by Jeff R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Closing manager, Gabriela Ramos
Dec 27, 2020 -

Ourisman Lexus of Rockville responded

Jeff, thank you for taking the time to leave us a review! We are grateful that we got the opportunity to work with you here at Ourisman Lexus of Rockville, and we hope that you continue to enjoy your newly purchased vehicle!

December 24, 2020

Excellent customer service. The whole dealer everybody was very nice. Ryan (manager) and Josh were very professional. Because my English is not good, they spent a lot of extra time explaining the car, pr More

by Jianbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh and manager Ryan , Gabriela Ramos
Dec 24, 2020 -

Ourisman Lexus of Rockville responded

Jianbo, thank you for taking the time to leave us this review! We couldn't be happier to hear that Ryan, Josh, and our team took such good care of you here at Ourisman Lexus of Rockville, and we will be sure to let them know that you appreciate their help. We hope that you continue to enjoy your new car!

December 24, 2020

Gabriela and I have been communicating back and forth for some time. During this time Gabriella was fantastic. Always courteous and very responsive. Also pleasant and professional. More

by patsutphin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Dec 24, 2020 -

Ourisman Lexus of Rockville responded

Thank you for sharing so many kind words about Gabriela! We are delighted that you've had a positive experience working with her and our Ourisman Lexus of Rockville team. Your feedback is greatly appreciated!

December 24, 2020

Kobina was very patient with on my 2nd purchase in one month. He helped me pick out a better car this time. Which we had done that the first time. More

by Hamilton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kobina Walker
Dec 24, 2020 -

Ourisman Lexus of Rockville responded

Thank you for the review! We are so glad Kobina took good care of you here at Ourisman Lexus of Rockville, and we will be sure to pass along your kind words. We hope that you continue to enjoy your newly purchased vehicle!

December 24, 2020

I’ve purchased two Lexus vehicles from Ourisman Lexus of Rockville because I trust them. Sam and Jesse make the purchase process so easy and make me feel like a valued customer. They’ve certainly made a rep More

by amccoy12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Adetunji
Dec 27, 2020 -

Ourisman Lexus of Rockville responded

Thank you for the review! We are grateful for your returning business here at Ourisman Lexus of Rockville, and we will be sure to let Sam and Jesse know that you appreciate their help. We look forward to your next visit!

December 23, 2020

Good and comprehensive service. Good selection of cars. The advertised internet price was very attractive. The salesperson - Gabriela was very knowledgeable and attentive. The entire process of buying and More

by Kulibin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Dec 24, 2020 -

Ourisman Lexus of Rockville responded

At Ourisman Lexus of Rockville we want to make the car-buying process simple and it's great to hear that Gabriela made this true for you. We are also glad to know that you got a good deal on your new ride. Thank you for your business!

December 20, 2020

Excellent customer service. They made getting my new Lexus simple and hassle free! I really appreciate them being straight forward and transparent throughout the process. More

by roma3377
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Drost, Gabriela Ramos
Dec 22, 2020 -

Ourisman Lexus of Rockville responded

Congratulations on your new Lexus! We are so glad that our team made the purchase process stress-free and transparent. Thank you for choosing Ourisman Lexus of Rockville and leaving us your positive feedback.

December 20, 2020

Joao did an outstanding job on the sale process. I purchased a 21 GX460 and he made the process easy and stress free. Ourisman even put different tires on the vehicle before I picked it up. They all More

by Tim C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriela Ramos
Dec 22, 2020 -

Ourisman Lexus of Rockville responded

Tim, thank you for sharing your five-star purchase experience with Joao and the team! We are grateful for your business here at Ourisman Lexus of Rockville and wish you safe travels in your new 2021 GX 460!

...
207
...