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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,488 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,488 reviews

August 17, 2024

Efficient courteous and professional. Mike J is the employee every owner hopes to have. You can trust Ourisman Lexus. More

by a.gunguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Jankowitz , Jesse Drost
Aug 19, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Mike provided you with efficient and professional service at Ourisman Lexus of Rockville. Thanks for the trust and support!

August 12, 2024

Overall I feel like I got robbed . I’ve had the car for a few weeks and o hear the transmission makes noise shocks makes a wining sound that the wasn’t making when I tested it More

by ahammond0513@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mr. Williams
Aug 14, 2024 -

Ourisman Lexus of Rockville responded

We are truly sorry to hear about the issues you're experiencing with your car. This is definitely not the experience we want for our customers, and we'd like to help resolve these problems as soon as possible. Please reach out to us directly so we can address this matter further. Thank you, Jesse Drost - General Manager - 301-762-9009

August 10, 2024

Dealing with Ourisman was a great experience. Hector was very knowledgeable and accommodating and made sure that we got exactly what we wanted. His outgoing and upbeat personality combined with h More

by Gmccormick3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector, Seth
Aug 12, 2024 -

Ourisman Lexus of Rockville responded

Thank you for sharing your experience! We're delighted to hear that Hector made your visit to Ourisman Lexus of Rockville enjoyable and seamless. Enjoy your new vehicle!

August 09, 2024

Yaw was very thorough and responsive. Even though he was helping another customer, he still made sure we were both attended too. More

by Tashy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Aug 09, 2024 -

Ourisman Lexus of Rockville responded

Tashy, we're delighted to hear that Yaw provided thorough and responsive service at Ourisman Lexus of Rockville. Thanks for sharing your experience!

August 08, 2024

The place is convenient, good customer service, friendly. The office have a big space for all the customer who are waiting for their car . More

by estamr17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Aug 08, 2024 -

Ourisman Lexus of Rockville responded

We're glad to hear you found our location convenient and enjoyed the customer service at Ourisman Lexus of Rockville. Thanks for sharing your experience!

August 08, 2024

Excellent service. Vince kept me up to date throughout the process and the waiting area was very comfortable with fast wifi and snacks. It made working from the waiting More

by khoa27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
Aug 09, 2024 -

Ourisman Lexus of Rockville responded

Thank you for the positive feedback! We're glad to hear Vince and our team at Ourisman Lexus of Rockville provided excellent service and a comfortable waiting area. We appreciate your support!

August 07, 2024

My car had been totaled in an accident, and I was recovering from a broken ankle. The salesmen (TT and Hector) could not have been more helpful in the process of finding the right car for me. They br More

by every_midlife0g
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arnie
Aug 07, 2024 -

Ourisman Lexus of Rockville responded

We're so glad to hear that TT and Hector made your experience at Ourisman Lexus of Rockville smooth and accommodating. Enjoy your new 2025 NX 450h, and thank you for choosing us!

August 07, 2024

The service was timely and appropriate for my car. The additional required was properly explained and performed as required. More

by Cmanas98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent, Jeannette Shalaby, Jesse Drost
Aug 08, 2024 -

Ourisman Lexus of Rockville responded

We're glad to hear that you had a positive experience with our timely and thorough service at Ourisman Lexus of Rockville. Thanks for sharing your feedback!

August 05, 2024

Omar did a great job getting me the vehicle I wanted. He was easy going and worked with me due to my hectic schedule. More

by gshmelzer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Aug 05, 2024 -

Ourisman Lexus of Rockville responded

We're glad to hear Omar made your experience at Ourisman Lexus of Rockville smooth and accommodating. Thanks for sharing your feedback!

August 05, 2024

Very good selection with a great sales rep (Tony Rincon). Bought two cars from him and probably not my last. More

by Chad
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
SASAN NEVAI, Jeannette Shalaby, Jesse Drost
Aug 06, 2024 -

Ourisman Lexus of Rockville responded

Chad, we're delighted to hear that Tony and the team at Ourisman Lexus of Rockville provided you with a great experience! Thanks for your continued trust in us.

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