Ourisman Lexus of Rockville

They washed my car and I said no. It was dirty even after they washed it too It was dirty even after they washed it too More

The entire staff was very attentive. Working with Justin was enjoyable. He was very courteous and considerate in dealing with me. He cared that I got a beautiful new car. This is my f Working with Justin was enjoyable. He was very courteous and considerate in dealing with me. He cared that I got a beautiful new car. This is my first luxury car, and I'm looking forward to years of dealing with Ourisman Lexus. More

Brad took care of me like I was a family member. I couldn't have received better, more efficient service. Will always contact Brad for any of my concerns Despite a full waiting room I was given exce I couldn't have received better, more efficient service. Will always contact Brad for any of my concerns Despite a full waiting room I was given excellent shuttle service both leaving the dealership and returning.. More

JUSTIN WAS GREAT AS ALWAYS. THE SERVICE WAS ON TIME AND I WAS PLEASED WITH ALL ASPECTS. THE SERVICE WAS ON TIME AND I WAS PLEASED WITH ALL ASPECTS. More

First interaction with service. Went very well. Justin was very helpful and courteous. Waited in full waiting area for about an hour. Went very well. Justin was very helpful and courteous. Waited in full waiting area for about an hour. More

The waiting area was comfortable and clean, with complimentary coffee and Wi-Fi, making the short wait time even more pleasant. complimentary coffee and Wi-Fi, making the short wait time even more pleasant. More

Pei Pei was an amazing sales person from the beginning. I emailed her in the morning and got a response as soon as the dealership opened. She was quick to reply and found exactly what we needed in a very s I emailed her in the morning and got a response as soon as the dealership opened. She was quick to reply and found exactly what we needed in a very short period of time. She was very transparent with us throughout the process and that made the shopping experience from multiple states away as if we were inside the dealership. More

It was a very pleasant experience, , this is definitely the best and most responsive Lexus dealership that I’ve been too! the best and most responsive Lexus dealership that I’ve been too! More

Easy and smooth . Process took really short times. Sales guy his very friendly and also finance person too Process took really short times. Sales guy his very friendly and also finance person too More

From my first visit I was treated with respect and assistance. It has been a positive experience to the point of deciding to purchase the vehicle that I originally leased and the service just continue assistance. It has been a positive experience to the point of deciding to purchase the vehicle that I originally leased and the service just continued. More