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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,486 Reviews
Call Dealership (301) 781-6878
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,486 reviews

September 11, 2024

Vincent once again handled the untimely service as a professional. The service went way over the allotted time and Vincent made amends. More

by koepkegg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Report | Print
Sep 11, 2024 -

Ourisman Lexus of Rockville responded

Thank you for your patience and understanding. We're glad Vincent was able to address the situation professionally at Ourisman Lexus of Rockville. We appreciate your feedback!

September 11, 2024

I had a very pleasure full experience working with the people at this Lexus. Everything was first rate. More

by joel ruderman
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Report | Print
Sep 11, 2024 -

Ourisman Lexus of Rockville responded

Joel, we're delighted to hear you had a top-notch experience with us at Ourisman Lexus of Rockville. Thanks for the kind words!

September 11, 2024

Was very happy with my representative, explained every thing in layman's terms, job was done on time with no problems. More

by jewelryman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Drost
Report | Print
Sep 12, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that your experience with our representative at Ourisman Lexus of Rockville was smooth and informative. Thank you for the positive feedback!

September 11, 2024

Andres is a great service advisor he is a pro at his job and i will always ask for him to help me with both my cars More

by mkelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres
Report | Print
Sep 12, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Andres provided you with exceptional service at Ourisman Lexus of Rockville. Thanks for your loyalty and kind words!

September 10, 2024

Great professionals, second car deal done there. Quality all over. Always thinking like a customer!! More

by excerpt.corpora_0c
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug, in sales, Jesse Drost
Report | Print
Sep 10, 2024 -

Ourisman Lexus of Rockville responded

Thank you for your loyalty at Ourisman Lexus of Rockville! We are pleased to hear that our team is always a pleasure to work with. Enjoy your new ride!

September 08, 2024

They washed my car and I said no. It was dirty even after they washed it too More

by arrue4162
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeannette Shalaby, Jesse Drost
Report | Print
Sep 09, 2024 -

Ourisman Lexus of Rockville responded

Reviews are very important to our business. We use them to learn from our mistakes and improve the experience for the next guest. If you're willing, I'd love to hear more about what happened during your visit. Please consider reaching out. Thank you, Jesse Drost - General Manager - 301-762-9009

September 05, 2024

The entire staff was very attentive. Working with Justin was enjoyable. He was very courteous and considerate in dealing with me. He cared that I got a beautiful new car. This is my f More

by Joan20905
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin Cable
Report | Print
Sep 05, 2024 -

Ourisman Lexus of Rockville responded

Joan, we're delighted to hear that Justin and the team at Ourisman Lexus of Rockville made your first luxury car purchase a great experience. Enjoy your beautiful new car!

September 04, 2024

Brad took care of me like I was a family member. I couldn't have received better, more efficient service. Will always contact Brad for any of my concerns Despite a full waiting room I was given exce More

by dgoodman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Auslander
Report | Print
Sep 05, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Brad provided you with exceptional service at Ourisman Lexus of Rockville. Thank you for sharing your experience and choosing us!

September 03, 2024

JUSTIN WAS GREAT AS ALWAYS. THE SERVICE WAS ON TIME AND I WAS PLEASED WITH ALL ASPECTS. More

by kblack1112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JUSTIN F
Report | Print
Sep 03, 2024 -

Ourisman Lexus of Rockville responded

We are glad to hear that Justin has provided excellent service. Thanks for being part of the Ourisman Lexus of Rockville family!

September 03, 2024

First interaction with service. Went very well. Justin was very helpful and courteous. Waited in full waiting area for about an hour. More

by Peggy.shovlin3@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Sep 03, 2024 -

Ourisman Lexus of Rockville responded

We're glad to hear your first service experience went smoothly at Ourisman Lexus of Rockville. It's great that Justin was helpful and courteous during your visit. Thanks for sharing!

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