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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,402 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,402 reviews

June 01, 2024

Tony was an outstanding asset in my purchasing the car. Very courteous and took the time to explain the functions of the car. Even delivered to my house. Top notch salesman. Made this a very pleasant exper More

by Sandra
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Rincon
Jun 03, 2024 -

Ourisman Lexus of Rockville responded

Sandra, we're delighted to hear that Tony provided such excellent service and made your experience at Ourisman Lexus of Rockville a pleasant one. Enjoy your new car!

May 31, 2024

Hector is a great sales associate , and he always take care of me at all times with respect More

by tacamadrid
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hector
May 31, 2024 -

Ourisman Lexus of Rockville responded

Thanks so much for leaving Ourisman Lexus of Rockville a five-star review and sharing your kind regards for Hector! Enjoy your new ride.

May 31, 2024

Dela was very professional and helpful. Deal and his whole crew helped us to buy the car and we are very happy with the deal and purchase. We will buy next car from ourisman I will recomm More

by Naveeda Khan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dela. Arnold Garcia And Mr James
Jun 03, 2024 -

Ourisman Lexus of Rockville responded

Naveeda, thank you for sharing your positive experience with Dela and the team at Ourisman Lexus of Rockville! We're glad to hear you're happy with your purchase. Enjoy your new car!

May 30, 2024

Brad was awesome. It was nice to know that I was being looked after by someone who cared. More

by gjrudden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Auslander
May 30, 2024 -

Ourisman Lexus of Rockville responded

We are so glad to hear that you felt taken care of by Brad. We will share your kind words with him. Thanks for choosing Ourisman Lexus of Rockville!

May 30, 2024

I have been dealing with this dealership for over twenty years. I have found it be a very pleasant experience. I bought my last car from YK and I bought this new car from him. He is a very personable and kn More

by none
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yk Okefusi
May 30, 2024 -

Ourisman Lexus of Rockville responded

Thank you for your loyalty over the past twenty years! We're delighted to hear that YK provided a personable and knowledgeable experience at Ourisman Lexus of Rockville. Enjoy your new car, and we appreciate the recommendation!

May 29, 2024

I love this place everybody is super nice and very helpful. Jesse and Jimmy best customers service ever More

by joenella.misal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse and Jimmy
May 29, 2024 -

Ourisman Lexus of Rockville responded

Thank you for the kind words! We're delighted to hear that Jesse and Jimmy provided excellent customer service at Ourisman Lexus of Rockville. We appreciate your support, Joe!

May 29, 2024

Excellent service. Omar made sure I was taken care of and the service was completed in a timely manner. He even double checked some concerns I had. More

by klcbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
May 30, 2024 -

Ourisman Lexus of Rockville responded

Thank you for sharing your positive experience! We're glad Omar provided excellent service and addressed all your concerns at Ourisman Lexus of Rockville. We appreciate the feedback!

May 27, 2024

Excellent service from Brad and the service team at Lexus of Rockville. I dropped my car and was the first appointment of the morning - about an hour later I was notified of what work was needed and pricing More

by Courtney B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
May 28, 2024 -

Ourisman Lexus of Rockville responded

Courtney, we're delighted to hear that Brad and our service team at Lexus of Rockville provided excellent care for your vehicle. Thanks for sharing your experience!

May 26, 2024

Everything seems good. Needed maintenance was done. I’m very pleased so far. I’ll get back to you after I drive it some more. One More

by Madelyn Shapiro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ozzie
May 28, 2024 -

Ourisman Lexus of Rockville responded

Madelyn, we're glad to hear you're pleased with the maintenance so far! Enjoy your drive and feel free to reach out if you need anything else.

May 26, 2024

I have been using this dealer for quite some time. The service as far as mechanical issues are concerned, has for the most part been fine. I did have a problem the last time I was in with the service More

by sid_gre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana
May 29, 2024 -

Ourisman Lexus of Rockville responded

Thank you for your feedback. We're sorry to hear about the recent issues with our cleaning service and floor mat installation. Your comments are important, and we'll address these concerns to improve future visits. We appreciate your continued trust in us!

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