Ourisman Lexus of Rockville

very fast and promised service for 120K. minor details were provided with explanations. Thank you Aaron. minor details were provided with explanations. Thank you Aaron. More

Mike is an excellent and very professional service advisor . He treats me with high standards professionalism. And I saw him several times serving other customers to see whether there was any differen advisor . He treats me with high standards professionalism. And I saw him several times serving other customers to see whether there was any difference, but it’s all been the same way for all his customers. With professionalism and high standards customer service. And he always gone extra mile for me . I worked with other guys there and they were great, but with mike , it’s a whole different level of professionalism and standards. He is very excellent and respectful and he does not discriminate. I will recommend him to every Lexus owner. Thank you Mike for all you do . And all the on point updates you give me on my car . More

My second experience at Ourisman Lexus of Rockville was TERREFIC!!!!  I was there in March to get my new car and I went back again on Saturday 7/13. My second experience was exceptional and warrants TERREFIC!!!!  I was there in March to get my new car and I went back again on Saturday 7/13. My second experience was exceptional and warrants the high rating. The atmosphere was welcoming and the selection of cars was impressive. However, what truly set this experience apart was the exceptional service we received from your sales representative. His expertise, professionalism, and dedication to customer service was evident from the moment we started the conversation. He was patient in answering our queries, explained all the features of our new car in detail, and completed the paperwork efficiently and meticulously. You can tell that he is not just trying to sell a vehicle he was trying to build good relationship with people that may last a lifetime. His efforts made our car buying experience smooth, quick, and enjoyable. It was a pleasure to do business with your showroom, and I look forward to recommending it to others in the future. I would highly highly recommend this dealership, and of course, when you go there, ask for Joao Galvez. More

I use this dealership for the last 15+ years. The servise is always good and the staff is very professiona; The servise is always good and the staff is very professiona; More

I've been buying and servicing my cars with Lexus of Rockville for more than ten years. Love the people and the service. Hate the new policy of charging 3% extra for using credit cards. When buying a fu Rockville for more than ten years. Love the people and the service. Hate the new policy of charging 3% extra for using credit cards. When buying a full set of tires or paying for major maintenance, asking customers to bring in a briefcase full of cash or write a paper check is truly insulting and low-rent. I hate this practice so much that I am considering Lexus of Silver Spring as an alternative. More

I have been consistently pleased with the service at Ourisman over the past seven years. However, this week's service was exceptional. Brad worked very quickly and efficiently with me to get the car s Ourisman over the past seven years. However, this week's service was exceptional. Brad worked very quickly and efficiently with me to get the car serviced. He took care to explain all the needed services and worked with me to find the best way forward. I would highly recommend Brad and Ourisman. More

Adrianna was very welcoming and helpful. When no one else was in the lanes to help out, she stepped in and took care of me, from start to finish and updated me with everything. Service was q When no one else was in the lanes to help out, she stepped in and took care of me, from start to finish and updated me with everything. Service was quick and I left the dealer extremely satisfied. Thanks again Adrianna! More

Mike was great and knowledgeable. 60k service was only 2 hours while I waited. Reasonable prices. Great waiting area 60k service was only 2 hours while I waited. Reasonable prices. Great waiting area More

Customer for life - I recently worked with Hector Zacipa on the purchase of a new Lexus GX550 for my wife and will say that they've earned a customer for life. There are plenty of Lexus dealers in th Zacipa on the purchase of a new Lexus GX550 for my wife and will say that they've earned a customer for life. There are plenty of Lexus dealers in the Washington DC area but this one stands above them all. I had inquired with multiple dealers in the area about the new GX and Ourisman Lexus of Rockville was the only one in the area that treated me like a buyer and not another lead. Hector makes an honest attempt to know his buyers and identify their needs. It's refreshing to work with a sales person that did more listening than talking. We chatted with the General Manager Jesse Drost and it was apparent that our experience was driven from the top-down. He made himself available for anything we needed and was personally there when we took delivery of the vehicle. I appreciate his oversight in managing such a large operation and his leadership is what's earned the critical acclaim. I immediately referred a friend who was also interested in the new GX and was pleased to hear that his experience reflected mine. Ourisman for life. More

Went to Vincent for service and had a great experience he really helped me take care of getting my car set up. really helped me take care of getting my car set up. More