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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,400 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,400 reviews

August 01, 2024

Great experience very nice and easy Tony was pleasant would highly recommend the dealership to fruends More

by Murray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Rincom
Aug 02, 2024 -

Ourisman Lexus of Rockville responded

Murray, thanks for the high recommendation! We're glad Tony and our team at Ourisman Lexus of Rockville made your experience pleasant and easy. Enjoy your new ride!

July 31, 2024

I’m always happy to comeback at Lexus Rockville to d Oo all my service and thank you much Mr Brad for your help ,I really appreciate always. More

by beverly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Auslander
Jul 31, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that you have consistently had a great experience with us at Ourisman Lexus of Rockville. We'll make sure Brad knows how much his assistance is appreciated! Thank you for your loyalty and support!

July 31, 2024

Ms. Pei Pei was a professional and sales person who made us feel comfortable since we start the purchase process, giving us all the information needed to complete the whole process, taking us until the last More

by Miguel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Drost
Aug 01, 2024 -

Ourisman Lexus of Rockville responded

Miguel, we're delighted to hear that Ms. Pei Pei made your experience at Ourisman Lexus of Rockville smooth and comfortable from start to finish. Thanks for sharing!

July 26, 2024

Brad was amazing in providing perfect service advice would only like to deal with him More

by feldmanburt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad auslander five star
Jul 26, 2024 -

Ourisman Lexus of Rockville responded

We're thrilled to hear that Brad has earned Ourisman Lexus of Rockville your confidence! Until next time!

July 26, 2024

Jessee was a friendly person who made me feel the owner of Ourisman dealership, the waiting room also was / Homi /, with a delicious coffee. More

by Farmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Drost
Jul 29, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Jessee made you feel so welcome at Ourisman Lexus of Rockville! Enjoying a delicious coffee in our cozy waiting room sounds like the perfect touch. Thanks for sharing your experience with us!

July 25, 2024

Salesman and sales director were great, best experience there. Finance experience not great, worst we've ever had a dealership. Finance manager not willing to work with our bank, not budging on options, More

by Ford Guy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joao Galvez, Rosanne Baggett, Arthur Lauw, Moquit Malik
Jul 25, 2024 -

Ourisman Lexus of Rockville responded

Thank you for sharing your experience with Ourisman Lexus of Rockville. We're glad to hear the sales team provided a positive experience, but we're sorry to learn about the issues in finance. Your feedback is important and will be addressed internally to improve our service moving forward.

July 25, 2024

Experierence at Ourisman Lexus of Rockville was great. Moquit was very kind, patient and helped me find a car that I felt comfortable with. More

by Sam
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Jul 25, 2024 -

Ourisman Lexus of Rockville responded

Sam, we're delighted to hear that Moquit provided you with a great experience at Ourisman Lexus of Rockville. Enjoy your new car!

July 24, 2024

Justin was my service provider! Very knowledgeable, professional, and efficient! I have been coming to this location for service for about 18 years, and the service has always been More

by lbrown374
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jul 24, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Justin and the team at Ourisman Lexus of Rockville have been providing exceptional service! Your continued loyalty over 18 years means a lot to us, and we're always striving to enhance your experience even further. Thank you for sharing this feedback!

July 23, 2024

Brad was waiting for me when I pulled in. He updated me as I waited and I was in and out in about an hour. More

by suscoot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad AUSLANDER
Jul 23, 2024 -

Ourisman Lexus of Rockville responded

Thanks for sharing your experience! We're glad Brad provided efficient service and got you in and out quickly at Ourisman Lexus of Rockville. Safe travels!

July 20, 2024

Very pleased with the wonderful service. They really did a fantastic job on the recommendations for the service and even making sure l was comfortable while l was waiting. Thank you 😊 More

by Fatima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Jul 22, 2024 -

Ourisman Lexus of Rockville responded

Fatima, we're delighted to hear you had a comfortable and pleasant experience at Ourisman Lexus of Rockville. Thanks for the kind words!

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