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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,499 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,499 reviews

November 17, 2024

I bought a used Lexus with Fahd's expert advice. He was very tuned in to what I said I wanted, and he came up with a different model than I had in mind. Throughout the process, Fahd listened close More

by joannebario
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Fahd, Seth Hamm
Nov 18, 2024 -

Ourisman Lexus of Rockville responded

Joanne, we're delighted to hear that Fahd provided such attentive and helpful service during your purchase at Ourisman Lexus of Rockville. Enjoy your new ride!

November 16, 2024

Excellent customer service. Brendan was at tentative to me from start to finish, he explained everything to me. He was thorough and patient. More

by Pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Nov 18, 2024 -

Ourisman Lexus of Rockville responded

Pam, we're delighted to hear that Brendan provided you with excellent service at Ourisman Lexus of Rockville. Thank you for sharing your experience!

November 16, 2024

Outstanding and excellent services. Got a full tank, very welcoming, and I did not wait for long. More

by mercy9co
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brianna
Nov 18, 2024 -

Ourisman Lexus of Rockville responded

Thank you for your confidence in Ourisman Lexus of Rockville, and for your business. We are grateful to have you as a customer!

November 14, 2024

This was our first time returning to Ourisman for our 6 month service on the ES 350 we purchased there. Mike was very helpful with explaining what they were performing. They completed the service in less t More

by Buyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, Jesse Drost
Nov 14, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that your service experience at Ourisman Lexus of Rockville was both efficient and satisfying! It's great to know Mike provided helpful explanations and ensured everything went smoothly. We look forward to welcoming you back for future visits!

November 13, 2024

Jin was excellent dealer. Will buy from him again. Very professional and dedicated to work More

by Hbk0320
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jin bae, Jeannette Shalaby, Jesse Drost
Nov 13, 2024 -

Ourisman Lexus of Rockville responded

We're elated to hear that Jin has earned your confidence! Thank you for all your support of Ourisman Lexus of Rockville. See you next time!

November 10, 2024

Very professional and very thoughtful. He went the extra mile for a customer. Thank you Justin More

by Mothersanz@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Nov 11, 2024 -

Ourisman Lexus of Rockville responded

We're elated to hear that Justin demonstrated our commitment to customer service at Ourisman Lexus of Rockville!

November 09, 2024

Service was seamless and done very quickly. This was my first time using this dealership. An enjoyable experience. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
Nov 11, 2024 -

Ourisman Lexus of Rockville responded

Mark, we're delighted to hear that your first visit with Ourisman Lexus of Rockville was seamless and enjoyable. Thank you for choosing us!

November 09, 2024

Jimmy Baker is a very professional service advisor. He is customer focused, pays attention to details and gets our automobile service done correctly. I highly recommend him and the Ourisman dealershi More

by ro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Nov 11, 2024 -

Ourisman Lexus of Rockville responded

Thank you for the glowing recommendation! We're delighted to hear that Jimmy provided such attentive service at Ourisman Lexus of Rockville. We appreciate your support and look forward to serving you again!

November 09, 2024

Solid attention to detail. Brendan is meticulous in servicing my vehicle. Trust him and goo his team with multiple Lexus cars of mine. Keep up the solid work. More

by Team Lexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan, Jesse Drost
Nov 11, 2024 -

Ourisman Lexus of Rockville responded

Thank you for trusting Brendan and the team at Ourisman Lexus of Rockville with your vehicles! We're delighted to hear about your positive experience, and we'll continue striving for excellence. We appreciate your support!

November 08, 2024

Mike is the best advisor in 3. 5 years. This the 3rd Lexus dealership I’ve tried. Very professional and courteous More

by vijay pandit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Nov 08, 2024 -

Ourisman Lexus of Rockville responded

Vijay, we're delighted to hear that Mike provided you with such a professional and courteous experience at Ourisman Lexus of Rockville. Thank you for your kind words!

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