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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,499 Reviews

15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,499 reviews

November 27, 2024

2nd time being met/assisted by Jimmy when needing to service a vehicle---he's fantastic. Personable, professional, communicative. Thank you, Jimmy! More

by JBogard14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
Nov 27, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Jimmy provided you with fantastic service once again at Ourisman Lexus of Rockville! Thank you for sharing your experience, and we look forward to assisting you in the future.

November 27, 2024

I Felt like the location was not filled with refreshments and snacks. Like they are trying to save money and be cheap. More

by Renico Williams
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Manager was excellent and Sales man Yaw! , Jeannette Shalaby, Jesse Drost
Nov 27, 2024 -

Ourisman Lexus of Rockville responded

Renico, thank you for your feedback. We appreciate your input and will certainly take it into consideration to enhance the experience at Ourisman Lexus of Rockville. Your satisfaction is important to us!

November 26, 2024

Fantastic overall customer service, especially Brendan in the Service Department! Perfectly timely, thorough and priced totally appropriately! More

by Charles Camp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Nov 26, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear about your positive experience with Brendan and the service team at Ourisman Lexus of Rockville! Thank you for recognizing our commitment to timely, thorough, and appropriately priced service. We look forward to serving you again in the future!

November 24, 2024

Both the sales and service department are extremely helpful.. priori and Kat are the sales and service people I deal with and they are terrific! More

by Rosanne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pei Pei & Kat
Nov 26, 2024 -

Ourisman Lexus of Rockville responded

Rosanne, we're delighted to hear that Priori and Kat have been terrific in assisting you at Ourisman Lexus of Rockville. Thank you for sharing your positive experience with us!

November 23, 2024

We have been working with Moquit Malik for the last 3-4 months regarding buying a new Lexus hybrid 300 H. We finally bought 2025 Lexus ES 300 H from this dealership through Moquit. During all this time, it More

by viren
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth. , Moquit
Nov 25, 2024 -

Ourisman Lexus of Rockville responded

Thank you for sharing your experience with Moquit and Seth at Ourisman Lexus of Rockville! We're delighted to hear that the process was smooth and pressure-free. Enjoy your new 2025 Lexus ES 300 H, and we appreciate your trust in us!

November 22, 2024

Upon arrival, I was greeted by service advisor Jimmy Baker (8320). I requested an oil change, a multipoint inspection, and the recall parts if available. Jimmy asked me to wait in the lounge and later i More

by Jim P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker (8320) Service Advisor
Nov 22, 2024 -

Ourisman Lexus of Rockville responded

Jim, we're delighted to hear that Jimmy provided you with professional and courteous service at Ourisman Lexus of Rockville. Thank you for the positive feedback! We'll be sure to pass along your kind words.

November 22, 2024

I had a great experience at Ourisman Lexus of Rockville, thanks to Pei Pei.She was patient, knowledgeable, and made the car-buying process smooth and hassle-free. Highly recommend their service! More

by santhaile
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pei Pei
Nov 22, 2024 -

Ourisman Lexus of Rockville responded

Thank you for sharing your positive experience at Ourisman Lexus of Rockville! We're delighted to hear that Pei Pei provided such excellent service and made the car-buying process smooth. We appreciate your recommendation!

November 22, 2024

We had a great experience with Ourisman! Tony was knowledgeable, efficient and personable. We would recommend both to friends and neighbors! More

by sharond2285
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony
Nov 22, 2024 -

Ourisman Lexus of Rockville responded

Thank you for sharing your experience with Ourisman Lexus of Rockville! We're delighted to hear that Tony provided knowledgeable and personable service. We appreciate the recommendation and look forward to serving your friends and neighbors too!

November 19, 2024

Great dealership, staff members are always pleasant and welcoming. Highly recommend this dealership for servicing your vehicle. Omar is an outstanding service advisor! More

by shelley2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar Perez
Nov 19, 2024 -

Ourisman Lexus of Rockville responded

Thank you for the stellar review, Shelley! We're stoked to hear that Omar and our team at Ourisman Lexus of Rockville provided such a welcoming experience. Until next time, drive safely!

November 19, 2024

Professional Knowledgeable Competent Fast Service AAAAA! !!!! Excellent Dealership Competitive Pricing Loyal Trustworthy Highly Respected Highly Recommend More

by ssl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Nov 19, 2024 -

Ourisman Lexus of Rockville responded

Thank you for the glowing review! We're delighted to hear that our team at Ourisman Lexus of Rockville met your expectations with professional and fast service. We appreciate your recommendation and look forward to serving you again in the future!

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