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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,499 Reviews
Call Dealership (301) 781-6878
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,499 reviews

December 04, 2024

Brionna is friendly, professional, and a breath of fresh air. This was the car buying experience I had ever experienced More

by schantell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ahmal
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Dec 04, 2024 -

Ourisman Lexus of Rockville responded

Thank you for sharing this fantastic feedback with us! We're delighted to hear that Brionna made your car-buying experience at Ourisman Lexus of Rockville the best yet. Enjoy the ride!

December 04, 2024

The lady Xuemei (Yuki) provided a wonderful wonderful wonderful service. 5 star service. Strongly recommend. The financial official was also excellent. More

by Peter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xuemei Huang James Wang, Jeannette Shalaby, Jesse Drost
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Dec 04, 2024 -

Ourisman Lexus of Rockville responded

Peter, thank you for the glowing review! We're delighted to hear Xuemei and our team at Ourisman Lexus of Rockville provided such excellent service. We appreciate your recommendation!

December 04, 2024

Omar was polite, receptive, communicates well. Was periodically informed me on when and how soon the car will be ready. It was well done and ready on time More

by makemngang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Report | Print
Dec 04, 2024 -

Ourisman Lexus of Rockville responded

Thank you for sharing your experience with Omar and the team at Ourisman Lexus of Rockville! We're glad to hear everything was communicated clearly and that your car was ready on time. We appreciate your feedback!

December 04, 2024

Chris was nice and professional and patient in helping us getting our new car. Thank you More

by John.rasoulpour
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Report | Print
Dec 04, 2024 -

Ourisman Lexus of Rockville responded

John, we're so happy to hear that Chris could deliver 5-star assistance! Thank you for all your support of Ourisman Lexus of Rockville. Safe travels!

December 03, 2024

Mr. Christopher Mendez helps us a lot . He is an excellent and very knowledgeable service man. We appreciated very much for his work. More

by Defen
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Christopher Mendez, Jeannette Shalaby, Jesse Drost
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Dec 03, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Mr. Christopher Mendez provided excellent service at Ourisman Lexus of Rockville! Thank you for sharing your positive experience with us, and we appreciate your kind words.

November 30, 2024

everything worked out perfect, Andres explained everything that was need to be done and explained the cost..! More

by peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres was my guy...he is great, Jeannette Shalaby, Jesse Drost
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Dec 03, 2024 -

Ourisman Lexus of Rockville responded

Peter, we're delighted to hear that Andres provided clear explanations and everything went smoothly at Ourisman Lexus of Rockville. Thanks for sharing your experience!

November 30, 2024

Peipei is very dedicated and detail oriented. She’s efficient and effective in getting us the ideal model and price. The whole purchase experience was very smooth and informative. She is also ver More

by Yi
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Report | Print
Dec 02, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Peipei provided such a smooth and informative experience at Ourisman Lexus of Rockville. Thank you for recommending her, and we hope you're enjoying your new vehicle!

November 28, 2024

Superior Customer service, great sense of humor and knowledgeable staff. I really liked the cleanliness of the facilities. More

by gabpsl61
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rosanne , Jesse Drost
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Dec 01, 2024 -

gabpsl61 responded

Keep up the great work.

Dec 02, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that you enjoyed the superior customer service and clean facilities at Ourisman Lexus of Rockville. Thank you for sharing your positive experience with our knowledgeable team!

November 28, 2024

Justin the sales rep was amazing. My the process smooth and very helpful and appreciate the professionalism More

by Jrhealey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Report | Print
Dec 02, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Justin provided such a smooth and professional experience at Ourisman Lexus of Rockville. Thank you for sharing your positive feedback!

November 27, 2024

The service rep. (Kat) made drop off and pickup very quick and easy. The car was in in out in three hours More

by johnthomaswhatley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen Hoang
Report | Print
Nov 27, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Kat made your service experience quick and easy at Ourisman Lexus of Rockville. Thanks for sharing!

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