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Ourisman Lexus of Rockville

Rockville, MD

Overview
Employees
Reviews
Vehicles
4.9
2,936 Reviews
Ourisman Lexus of Rockville in Rockville, MD, is proud to be an automotive leader in our area. Since opening our doors, Ourisman Lexus of Rockville has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car-buying process as quick and hassle-free as possible. If you would like financing options and you are in the market to purchase a new Lexus or L/Certified vehicle, we will provide assistance to help you find financing options that fit your needs! Ourisman Lexus of Rockville is a full-service dealership offering: New Lexus Sales L/Certified by Lexus Sales Lexus Car Loans and Financing L/Certified by Lexus Service Department Full selection of Lexus Parts and Accessories Ourisman Lexus of Rockville has experienced and reliable Service and Parts departments that are open extra hours to help accommodate our customers' schedules, and as always, Ourisman Lexus of Rockville offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at 301-825-8173 if you have any questions or comments.
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,936 reviews

August 09, 2026

The staff was nice to me. She answered all the concerns I had. The service (Oil Change) was fast. I was out of there in less than an hour More

by frimpongs1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy Lessord
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 07, 2026

Although I was delayed by need to order parts, the service of my now-old Lexus from Rockville is top notch. More

by katyhcp
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Brendan Bart
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August 06, 2026

I had to make an emergency appointment on Sunday for Monday service and Eve worked out perfectly. More

by Marsha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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August 06, 2026

My service advisor Kat is always excellent! ! She is very knowledgeable and personable. She always provides quick and easy More

by freeman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy Lessord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kat
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August 06, 2026

This is a quality dealership and my advisor, Brad, was first rate. The coffee was good too. DSG More

by DGoldberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad
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August 05, 2026

we purchased our two cars there. we are using their services for years. And planning to keep same way. More

by userAtOurIsMan
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Brad
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Aug 06, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your review and for sharing your experience with us. At Ourisman, we believe great experiences happen when empowered teams are given the opportunity to make a positive impact on the people they serve. Hearing that our team delivered an experience worthy of your recommendation means a great deal to us. We appreciate your trust in our organization and are grateful for the opportunity to serve you. Thank you for being part of the Ourisman family. We look forward to creating many more Moments of Magic for you in the future. – The Ourisman Team

August 04, 2026

I was quoted $160 for an oil change for a 2013 ES350. After dropping my car off, I looked on the website for Lexus of Rockville at their service pricing transparency, and the price for an oil change onli More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brendan
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Aug 04, 2026 -

Ourisman Lexus of Rockville responded

Thank you for sharing your feedback, Ashley. We apologize for the confusion and frustration surrounding your recent service visit. We understand how concerning it can be to see a different price advertised online than the one discussed and charged at the dealership. Our goal is to provide clear, transparent pricing and ensure customers fully understand any differences before work is performed. Based on your experience, it is clear that we fell short of that expectation. We appreciate you bringing this matter to our attention and will review it with the dealership team. – The Ourisman Team

August 04, 2026

The service was seemless. Everything was done well and the car was returned on time! More

by Cary.Meer2
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Don’t remember names
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Aug 05, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your review, Cary! There is no greater compliment than knowing a customer had a great experience with our team. We believe exceptional experiences are created by people who genuinely care, and we're delighted to hear that was reflected during your visit. At Ourisman, we are committed to building lasting relationships through trust, integrity, and service excellence. Your feedback means a great deal to us, and we appreciate the opportunity to be part of your automotive journey. We look forward to seeing you again soon. – The Ourisman Team

August 01, 2026

Just got back from taking my car into Osman Lexus and Brad my service technician has taken great care of me for many years😀 More

by Victorllewellyn56Gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dorothy Lessord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 04, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your thoughtful review and for recognizing Brad! Delivering exceptional service is at the heart of what we do, and we're delighted to hear that Brad always goes above and beyond to make your experience a great one. Creating trust and building lasting relationships with our customers are priorities we take seriously, and it is incredibly rewarding to know that their efforts made a difference. We are fortunate to have team members who lead through their actions and genuinely care about the people they serve. Your recognition means a great deal, and we look forward to sharing your feedback with the team. Thank you for choosing Ourisman, and we look forward to serving you again. – The Ourisman Team

July 31, 2026

Excellent customer service. Lounge is comfortable. Service staff are proactive and professional. Effective communication and efficient service. More

by lathukrish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
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Aug 03, 2026 -

Ourisman Lexus of Rockville responded

Thank you for your review! There is no greater compliment than knowing a customer had a great experience with our team. We believe exceptional experiences are created by people who genuinely care, and we're delighted to hear that was reflected during your visit. At Ourisman, we are committed to building lasting relationships through trust, integrity, and service excellence. Your feedback means a great deal to us, and we appreciate the opportunity to be part of your automotive journey. We look forward to seeing you again soon. – The Ourisman Team

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