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Ourisman Lexus of Rockville

Rockville, MD

Overview
Reviews
Vehicles
4.8
2,487 Reviews
Call Dealership (301) 781-6878
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,487 reviews

April 02, 2025

The experience was great form the very start while entering the garage to the time when service was completed. Jimmy Baker explained to me all was done and the next steps when needed. More

by mbelkindas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Report | Print
Apr 02, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear that your experience at Ourisman Lexus of Rockville was smooth from start to finish. It's great that Jimmy Baker provided clear explanations and guidance for future steps. Thank you for sharing!

April 01, 2025

Even though we visited on an extremely busy day, Omar gave us a lot of attention. More

by ItsyBitsy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Ando, Jeannette Shalaby, Jesse Drost
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Apr 01, 2025 -

Ourisman Lexus of Rockville responded

Thank you for stopping by to leave Ourisman Lexus of Rockville a wonderful review of Omar!

April 01, 2025

Peipei was awesome & great with the process! She promptly answered most of the questions we had. She was professional, knowledgeable, and helpful! She had most of everything ready for us, and More

by tructruong
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Wang, Seth
Report | Print
Apr 01, 2025 -

Ourisman Lexus of Rockville responded

Thank you for sharing your experience with Peipei at Ourisman Lexus of Rockville! We're delighted to hear that she made the process smooth and efficient. We appreciate your recommendation, and we'll be sure to pass along the kind words!

Apr 02, 2025 -

tructruong responded

Sorry i had a typo in name in my review! (I had Austin instead of Peipei). I've corrected the name & submitted the review again.

March 30, 2025

Brad in service was a pleasure to work with. Problem resolved quickly, less than an hour from start to finish More

by lithpete
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Drost
Report | Print
Mar 31, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Brad provided such efficient service at Ourisman Lexus of Rockville. Thank you for sharing your experience!

March 29, 2025

The service team was professional, polite, helpful and responsive. They serviced my car in timely fashion. More

by Grewalsk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Branden Bart. Sorry I did not get the name of the lady who checked my car in. Branden and this lady both were very kind, professional and helpful.
Report | Print
Mar 31, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear that our service team at Ourisman Lexus of Rockville provided you with a professional and efficient experience. Thank you for choosing us, and we look forward to assisting you again in the future!

March 21, 2025

Dela and Josh are the best! ! The service we got went above and beyond! Would give them a rating of 10 star and more !This is our third Lexus that we have bought- I will only go More

by faymousslah
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh and Dela
Report | Print
Mar 24, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Dela and Josh provided exceptional service at Ourisman Lexus of Rockville! Thank you for your continued trust in us for your third Lexus purchase. We look forward to serving you again in the future!

March 20, 2025

Chris is good and answered my questions and concerns. Made sure my needs were met More

by hung
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Mar 20, 2025 -

Ourisman Lexus of Rockville responded

We love seeing 5-star reviews for Ourisman Lexus of Rockville. Thanks for giving Chris a shout-out!

March 20, 2025

Our sales rep, YK, was wonderful to work with - we purchased a Lexus RX350 Hybrid through the Costco Auto Program, and YK was our rep - he was professional, informative and very knowledgeable about pu More

by Dwbeck1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Report | Print
Mar 20, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear that YK provided you with such a professional and informative experience at Ourisman Lexus of Rockville. Enjoy your new Lexus RX350 Hybrid!

March 14, 2025

Like ususal, the service was executed in a very organized and friendly manner. Thank you. More

by martinjonathanw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
Report | Print
Mar 16, 2025 -

Ourisman Lexus of Rockville responded

We appreciate your positive feedback for the Ourisman Lexus of Rockville team. Thanks for working with us!

March 12, 2025

Overall experience went from 4 to less than 3 to 5. There were some kerfuffles with communication but all ended very positively. More

by srhillson
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Initially worked in management with Arnold Garcia - 5 rating; then Ryan in management - ended up with a 5
Report | Print
Mar 12, 2025 -

Ourisman Lexus of Rockville responded

Srhillson, we're glad to hear that everything turned out positively in the end at Ourisman Lexus of Rockville. We appreciate your patience and understanding throughout the process!

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