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Ourisman Lexus of Rockville
Rockville, MD
2,538 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,538 reviews
June 11, 2025
I would give 0 stars if I was able too. I was in the market for a car, I found a cheaper one at another out of state dealer that was exactly the same as the one they had and my sales rep sa I was in the market for a car, I found a cheaper one at another out of state dealer that was exactly the same as the one they had and my sales rep said they will honor the price. I went in with my family to look at the car, numbers were good and we were ready to move forward. This is where it went all wrong. I told them I’m registering the car under my company in a different state. My salesperson wasn’t 100% about how that would work and said he’s going to ask. I’m glad he was honest about not 100% knowing. Then comes out Seth, he sat down and told me that I am unable to register my car there because of Lexus saying something to their dealer about buying a car in MD and registering in a different state under my company and that they can be penalized and something about some red flags. I told him that I will buy the car and handle the registration myself. Apparently that’s not an option either. This must be the only dealer that does this, I called 3 other dealers local to me and they said this is not a problem. I told him that no other Lexus dealer has a problem with this and that it is perfectly okay. He didn’t want to listen. He then asked me, how long have you had your business? What kind of business do you have? I then asked why is that any of your business? No response from him. He got up and walked away like he was annoyed about me wanting to register my car out of state. I will literally never do business with this dealer ever again. First time trying to buy a car there and this was my experience… and basically telling me I have no option but to register the car in MD was probably the best part. Awful experience. My salesperson was great. Seth was horrible. More
by Krishpanchal
Employees Worked With
Seth
June 10, 2025
From the great jog the technician did on our lexus to the wonderfull customer service we got from Kathleen. She explained the issue and personally verified that the concern was addressed. It wasn't our firs wonderfull customer service we got from Kathleen. She explained the issue and personally verified that the concern was addressed. It wasn't our first maintenance visit and it won't be the last one. Great job! More
by Victorgrinblat
Employees Worked With
Kathleen
June 10, 2025
Working with Justin at my last service appointment was a great experience. He advised me on the time it would take and delivered the vehicle back to me quicker than expected. You could tell he was very know great experience. He advised me on the time it would take and delivered the vehicle back to me quicker than expected. You could tell he was very knowledgeable and wanted to do what was best for the customer. He took pride in his job and customer service was his number one priority. More
by chadb
Employees Worked With
Justin
June 07, 2025
I had pei pei as my Salesperson. She was great by helping me choose the type of truck that I could afford. She was very patient with the process. My financial advisor SASAN NEVAI wa She was great by helping me choose the type of truck that I could afford. She was very patient with the process. My financial advisor SASAN NEVAI was awesome because I really took the time to find a bank and the payments were affordable. Give him a 👍🏽 and ask for these two people for assistance. Everybody was friendly and I would let friends and family to purchase from here if needed. Thanks again see yall soon. More
by tk
Employees Worked With
Pei pei
May 30, 2025
The service teams offers a lot of options to make this easy for me to drop off and pick up. They took the time to explain things to me. It was a good experience. easy for me to drop off and pick up. They took the time to explain things to me. It was a good experience. More
by krt727
Employees Worked With
Jesse Drost
May 30, 2025
Dealing with DOUG QUANDER was a wonderful experience. He went out of his way to explain everything, made sure I was happy with the price, made arrangements to have someone come to my house to explain al He went out of his way to explain everything, made sure I was happy with the price, made arrangements to have someone come to my house to explain all the programs and features in the car. Rockville Lexus is lucky to have such an outstanding salesperson. More
by RGG11321
Employees Worked With
DOUG QUANDER
