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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,538 Reviews
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15501 Frederick Rd.

Rockville, MD

20855

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Showing 2,538 reviews

June 11, 2025

I would give 0 stars if I was able too. I was in the market for a car, I found a cheaper one at another out of state dealer that was exactly the same as the one they had and my sales rep sa More

by Krishpanchal
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Seth
Jun 11, 2025 -

Ourisman Lexus of Rockville responded

Hello, thank you for sharing your story. Unfortunately, when you told us last minute that you wanted to register the car in Montana we had to do our due diligence. Montana is a known haven state for vehicle exporters who ship new cars out of the country to areas they are not sold in or sold for an extremely higher price than in the US. When someone trying to buy a car says they want to register there, we must go through a process to verify they are not one of these exporters. The very first sniff test is to run name and/or address through the known exporter list. Your business address actually appeared on this national exporter list for Lexus. Selling new vehicles to a customer, who appears on this list knowingly, can result in severe penalties by the manufacturer if the vehicle is shipped outside the country. You are a resident of the DMV area yet you want to register the vehicle in Montana and your business address came up immediately on the list Lexus has compiled. These are red flags and we simply cannot risk our relationship with the manufacturer for one deal. If you had disclosed this upfront this would have been immediately addressed. You chose to wait until the very end of the transaction to divulge this information further raising alarms. That is why we could not move forward with the sale. We apologize that we were not able to do business. We are not saying that you are an exporter, which is perfectly legal but violates our dealer agreement with Lexus, but we cannot take the chance with this many indicators.

Jun 11, 2025 -

Krishpanchal responded

Actually I had said from the start that I may register it there. Anyways, this could’ve been all avoided if I was allowed to just give you a check and handle the registration on my own. Not sure why it matters where I register the car if you guys have cash for the price of the vehicle. I’m not an exporter regardless and to go solely based off information that your “system” gives is absurd.

Jun 11, 2025 -

Ourisman Lexus of Rockville responded

Unfortunately we must mitigate our risk. Have a great day.

June 10, 2025

Working with Justin at my last service appointment was a great experience. He advised me on the time it would take and delivered the vehicle back to me quicker than expected. You could tell he was very know More

by chadb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Jun 11, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Justin provided such a positive experience during your service appointment at Ourisman Lexus of Rockville. It's great to know he exceeded expectations and prioritized customer satisfaction. Thank you for sharing this feedback!

June 10, 2025

Brendan, our service advisor, was conscientious, competent and friendly. Coordination with insurance company was smooth. More

by cjh56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brendan
Jun 11, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Brendan provided you with such a seamless experience at Ourisman Lexus of Rockville. Thank you for sharing your positive feedback!

June 10, 2025

From the great jog the technician did on our lexus to the wonderfull customer service we got from Kathleen. She explained the issue and personally verified that the concern was addressed. It wasn't our firs More

by Victorgrinblat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen
Jun 10, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Kathleen and our team at Ourisman Lexus of Rockville provided you with excellent service. Thank you for your continued trust in us!

June 07, 2025

I had pei pei as my Salesperson. She was great by helping me choose the type of truck that I could afford. She was very patient with the process. My financial advisor SASAN NEVAI wa More

by tk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pei pei
Jun 09, 2025 -

Ourisman Lexus of Rockville responded

Thank you for sharing your experience with us at Ourisman Lexus of Rockville! We're delighted to hear that our team provided such excellent service in helping you find the right truck. We appreciate your recommendation, and we look forward to welcoming you back soon!

May 30, 2025

The service teams offers a lot of options to make this easy for me to drop off and pick up. They took the time to explain things to me. It was a good experience. More

by krt727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Drost
May 30, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear that our service team at Ourisman Lexus of Rockville made your experience smooth and informative. Thank you for sharing this positive feedback!

May 30, 2025

Dealing with DOUG QUANDER was a wonderful experience. He went out of his way to explain everything, made sure I was happy with the price, made arrangements to have someone come to my house to explain al More

by RGG11321
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DOUG QUANDER
May 30, 2025 -

Ourisman Lexus of Rockville responded

Thank you for sharing your experience with Doug at Ourisman Lexus of Rockville! We're delighted to hear that he went above and beyond to ensure everything was perfect for you. We appreciate the kind words and look forward to serving you again in the future!

May 29, 2025

Jimmy Baker is great! Always attentive to our needs and provides detailed information as to what our vehicles needs. More

by cheffron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannette Shalaby, Jesse Drost
May 30, 2025 -

Ourisman Lexus of Rockville responded

We're delighted to hear that Jimmy Baker has been attentive and informative during your visits at Ourisman Lexus of Rockville. Thank you for sharing this positive feedback!

May 29, 2025

Jimmy Baker is a top notch service advisor. He cares about my Lexus and my time. More

by stelis328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker service advisor
May 30, 2025 -

Ourisman Lexus of Rockville responded

Stelis, thank you for being such a great customer of Ourisman Lexus of Rockville! Jimmy will be grateful for the kind words.

May 29, 2025

Went in for routine maintenance (first time) Great service, comfortable waiting lounge, extremely happy with this Dealership. More

by jeanwonder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
May 30, 2025 -

Ourisman Lexus of Rockville responded

Thank you for sharing your experience with us! We're delighted to hear that the service and waiting lounge at Ourisman Lexus of Rockville met your expectations. We look forward to seeing you again for future visits!

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