Ourisman Lexus of Rockville

I would give 0 stars if I was able too. I was in the market for a car, I found a cheaper one at another out of state dealer that was exactly the same as the one they had and my sales rep sa I was in the market for a car, I found a cheaper one at another out of state dealer that was exactly the same as the one they had and my sales rep said they will honor the price. I went in with my family to look at the car, numbers were good and we were ready to move forward. This is where it went all wrong. I told them I’m registering the car under my company in a different state. My salesperson wasn’t 100% about how that would work and said he’s going to ask. I’m glad he was honest about not 100% knowing. Then comes out Seth, he sat down and told me that I am unable to register my car there because of Lexus saying something to their dealer about buying a car in MD and registering in a different state under my company and that they can be penalized and something about some red flags. I told him that I will buy the car and handle the registration myself. Apparently that’s not an option either. This must be the only dealer that does this, I called 3 other dealers local to me and they said this is not a problem. I told him that no other Lexus dealer has a problem with this and that it is perfectly okay. He didn’t want to listen. He then asked me, how long have you had your business? What kind of business do you have? I then asked why is that any of your business? No response from him. He got up and walked away like he was annoyed about me wanting to register my car out of state. I will literally never do business with this dealer ever again. First time trying to buy a car there and this was my experience… and basically telling me I have no option but to register the car in MD was probably the best part. Awful experience. My salesperson was great. Seth was horrible. More

Working with Justin at my last service appointment was a great experience. He advised me on the time it would take and delivered the vehicle back to me quicker than expected. You could tell he was very know great experience. He advised me on the time it would take and delivered the vehicle back to me quicker than expected. You could tell he was very knowledgeable and wanted to do what was best for the customer. He took pride in his job and customer service was his number one priority. More

Brendan, our service advisor, was conscientious, competent and friendly. Coordination with insurance company was smooth. competent and friendly. Coordination with insurance company was smooth. More

From the great jog the technician did on our lexus to the wonderfull customer service we got from Kathleen. She explained the issue and personally verified that the concern was addressed. It wasn't our firs wonderfull customer service we got from Kathleen. She explained the issue and personally verified that the concern was addressed. It wasn't our first maintenance visit and it won't be the last one. Great job! More

I had pei pei as my Salesperson. She was great by helping me choose the type of truck that I could afford. She was very patient with the process. My financial advisor SASAN NEVAI wa She was great by helping me choose the type of truck that I could afford. She was very patient with the process. My financial advisor SASAN NEVAI was awesome because I really took the time to find a bank and the payments were affordable. Give him a 👍🏽 and ask for these two people for assistance. Everybody was friendly and I would let friends and family to purchase from here if needed. Thanks again see yall soon. More

The service teams offers a lot of options to make this easy for me to drop off and pick up. They took the time to explain things to me. It was a good experience. easy for me to drop off and pick up. They took the time to explain things to me. It was a good experience. More

Dealing with DOUG QUANDER was a wonderful experience. He went out of his way to explain everything, made sure I was happy with the price, made arrangements to have someone come to my house to explain al He went out of his way to explain everything, made sure I was happy with the price, made arrangements to have someone come to my house to explain all the programs and features in the car. Rockville Lexus is lucky to have such an outstanding salesperson. More

Jimmy Baker is great! Always attentive to our needs and provides detailed information as to what our vehicles needs. Always attentive to our needs and provides detailed information as to what our vehicles needs. More

Jimmy Baker is a top notch service advisor. He cares about my Lexus and my time. He cares about my Lexus and my time. More

Went in for routine maintenance (first time) Great service, comfortable waiting lounge, extremely happy with this Dealership. service, comfortable waiting lounge, extremely happy with this Dealership. More