Ourisman Lexus of Rockville

I couldn't be happier with the service I received at Ourisman Lexus of Rockville. Omar my salesperson went above and beyond to help me. He was patient, helpful and never pushy. When I saw the car I want Ourisman Lexus of Rockville. Omar my salesperson went above and beyond to help me. He was patient, helpful and never pushy. When I saw the car I wanted online, I wanted to make sure it was still available. He called me back right away, held the car for me and came in on his off-day to meet me. He's the best! Rosanne in the finance department was also wonderful. She didn't try to sell me optional coverage I didn't want. Everyone I came into contact with at the dealership was friendly and courteous. I couldn't be more pleased with the experience. More

Responsiveness in addressing my concern; great communication of progress of repairs; reasonable cost to repair communication of progress of repairs; reasonable cost to repair More

Comfortable environment, bright space, and overall cleanliness. Attentive service and warm attitude. High work efficiency. The air in the lobby is fresh. cleanliness. Attentive service and warm attitude. High work efficiency. The air in the lobby is fresh. More

The experience was great form the very start while entering the garage to the time when service was completed. Jimmy Baker explained to me all was done and the next steps when needed. entering the garage to the time when service was completed. Jimmy Baker explained to me all was done and the next steps when needed. More

Even though we visited on an extremely busy day, Omar gave us a lot of attention. gave us a lot of attention. More

Peipei was awesome & great with the process! She promptly answered most of the questions we had. She was professional, knowledgeable, and helpful! She had most of everything ready for us, and She promptly answered most of the questions we had. She was professional, knowledgeable, and helpful! She had most of everything ready for us, and we were in & out faster than we expected! Highly recommend working with Peipei if you're in the market for a new vehicle! More

Brad in service was a pleasure to work with. Problem resolved quickly, less than an hour from start to finish Problem resolved quickly, less than an hour from start to finish More

The service team was professional, polite, helpful and responsive. They serviced my car in timely fashion. responsive. They serviced my car in timely fashion. More

Dela and Josh are the best! ! The service we got went above and beyond! Would give them a rating of 10 star and more !This is our third Lexus that we have bought- I will only go ! The service we got went above and beyond! Would give them a rating of 10 star and more !This is our third Lexus that we have bought- I will only go to them! More

Chris is good and answered my questions and concerns. Made sure my needs were met Made sure my needs were met More