Ourisman Ford & Lincoln of Alexandria

I have had been a customer of the dealership to get my Explorer serviced here for many years and the service has always been excellent. My service manager Bobby Jennings has always been very friendly and Explorer serviced here for many years and the service has always been excellent. My service manager Bobby Jennings has always been very friendly and helpful. He listened to my concerns about my Explorer and looked into the possible issues. He then addressed my concerns to my satisfaction. He has always explained what needed to be done. He always made sure that I knew which service was the most important service has to be needed to be done each time at the time of my service of my Explorer. When I had to get a new vehicle, Bobby helped my by getting the best sales person to help me and talk to me. Everyone was very friendly and helpful. More

I gave an all 5 rating because Chappy was outstanding talked with me made me feel comfortable and not only that the next day i received a phone call were they had gotten me an lower rate and saved me mor talked with me made me feel comfortable and not only that the next day i received a phone call were they had gotten me an lower rate and saved me more money. I want to say thanks to Ourisman Ford & Lincoln, and I'm loving my 2012 fusion so much. God Bless . DANITA for DC More

I recently went in to buy a new F-150, and Julio Lazo was the salesman. He did an excellent job from start to finish. He was knowledgeable, polite, and he listened to what I was looking for and made sure I g the salesman. He did an excellent job from start to finish. He was knowledgeable, polite, and he listened to what I was looking for and made sure I got the truck I wanted. My overall experience was really wonderful at Ourisman Ford. I highly recommend Julio and Ourisman Ford dealership. More

Mr Polk has been excellent to work with and has made the entire auto buying experience worthwhile. He is a pleasure to work with and I would be pleased to refer other potential buyers to him.. entire auto buying experience worthwhile. He is a pleasure to work with and I would be pleased to refer other potential buyers to him.. More

The Staff and Service Department at Ourisman Ford is outstanding. I especially enjoy working with Andre since he keeps my 2008 Escape in tip top shape. outstanding. I especially enjoy working with Andre since he keeps my 2008 Escape in tip top shape. More

The service Person, Andre Epps, is a very polite and facilitaing person that got my car serviced and well done in a very timely manner. He also explained to me the service that was done. facilitaing person that got my car serviced and well done in a very timely manner. He also explained to me the service that was done. More

The easy part of this review- Mike Hughes was AWESOME. He was great with my wife in showing her the car and bTREMENDOUs in getting the deal Done. He went the exra mile and made us fell as we wer ehis best cu was great with my wife in showing her the car and bTREMENDOUs in getting the deal Done. He went the exra mile and made us fell as we wer ehis best customer and I am sure he does this for all. More

I recently test drove a 2012 Ford Mustang Convertible at this dealership with Chappy's help. He has long known of my interest in this vehicle and quickly made a test-drive possible on a recent afternoon. this dealership with Chappy's help. He has long known of my interest in this vehicle and quickly made a test-drive possible on a recent afternoon. The results of the test-drive impressed me to go to the "next step" in the buying process, that is, to keep the Ford Mustang at the top of my list for purchase early in 2013. Chappy is the type of individual who LISTENS to his customer and does not pressure you into buying a vehicle you would not want. He does give you choices to make, but again no pressure to make a choice you don't want. Chappy is a 'people person" and I enjoy talking with him about Ford vehicles. More

Bobby Jennings had my vehicle, a 2010 Ford Escape, twice this week. Once during a state inspection process, he looked at the vehicle for a transmission problem that Ford had advised the dealership about an this week. Once during a state inspection process, he looked at the vehicle for a transmission problem that Ford had advised the dealership about and corrected the problem with my vehicle. It now runs much more smoothly. Subsequently, I reported to Bobby Jennings that the vehicle was jerking and not accelerating as it should when the accelerator was pressed. In this case, Bobby Jennings determined what the issue was and expertly corrected it within a day's time. The very highest praise I can give someone in the Service Department at any dealership is the one I reserve for Bobby Jennings: I trust him. Thanks, Bobby, for GREAT service and correcting two problems with my vehicle. I love this vehicle and you ensure its trustworthiness! More

I lease my car and the current dealer was very good to me. Also the person behind Mike's desk i.e. @ the parking space door was also very helpful for me. me. Also the person behind Mike's desk i.e. @ the parking space door was also very helpful for me. More