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Ourisman Fairfax Toyota
Fairfax, VA
963 Reviews
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963 Reviews of Ourisman Fairfax Toyota
August 11, 2012
I had left my car for a scheduled maintenance and one issue with gas tank pressure. Greeted by one of the staffs and got connected to a service manager fairly shortly. There was a call from the servic issue with gas tank pressure. Greeted by one of the staffs and got connected to a service manager fairly shortly. There was a call from the service manager to ask me a question about the problem and another call to tell me the car was ready. The service manager was courteous. Everything was great and normal until the very end when I went to pick up my car. I walked into cashier's office and told a lady, Courtney, that I wanted to pick up my car. She looked at me and gave me a weird look. (as if I was annoying her) This was the conversation between me and her: Me: "Is there a problem?" Cashier: ... "can you sign here?" Me: "Is anything wrong?" Cashier: ... "Sign here at the bottom." Me: "What is your name?" Cashier: "That is my copy. this is yours." Me: "What is your name?" Cashier: "Courtney." I got out of there feeling very unpleasant. I understand she wants to get out of there asap at 6pm on Saturday, but that was NOT how to treat a customer, especially who was merely picking up his car. I had never felt this unpleasant at a car dealer prior to this incident. I get angry again writing this post, just thinking about it. I plan to complain to Ourisman Toyota, and Toyota as well. -Update I received a phone call from the service manager, Geoff Bennett, the following week. He knew about the incident that day because I spoke to a gentleman about the cashier before I left the dealer. I guess he told Mr. Bennett. Mr. Bennett said he talked to the cashier the same day, and he apologized to me over the phone. I guess it's all good now. But to be honest, I'm not sure if I'm going to go to this dealer for any service...just because of the cashier. I guess it can happen anywhere, but I don't like to visit a place where I had an unpleasant experience....even once! More
by hkjang
Employees Worked With
Courtney the cashier
August 11, 2012
Their service department is very slow and not very friendly. We called to make an appointment and asked if we could have a loaner car. They said yes. We showed up the next morning and they charged friendly. We called to make an appointment and asked if we could have a loaner car. They said yes. We showed up the next morning and they charged us for the loaner car. The loaner car should be called a rental car, not a loaner car. It also says LOANER all over it which makes the dealership look great but we were the ones paying for the car. More
by divrchk
Employees Worked With
Chris
July 05, 2012
Kris was excellent. He ensured that my car was ready when promised, and even rolled up his sleeves and washed my car to ensure that. I was really impressed by this level of customer service!! I will d when promised, and even rolled up his sleeves and washed my car to ensure that. I was really impressed by this level of customer service!! I will definitely use Ourisman again. More
by 1cares
Employees Worked With
Kris Clausen
June 29, 2012
The Assistant Service Manager Kelvin Greene was very helpful in finding the right service for my 2 vehicles. He even provided the current specials coupon so I could save money on my service. Really happ helpful in finding the right service for my 2 vehicles. He even provided the current specials coupon so I could save money on my service. Really happy with the service and I would recommend this dealership to anyone. Thanks again Ourisman Toyota. Keep up the good work. More
by sfahmed007
Employees Worked With
Mr. Kelvin Greene
June 25, 2012
Had 90K Service Performed on a 2005 Tacoma. Making appointment was by phone & the coordinator was knowledagable & friendly. She offered to schedule a loaner vehicle, but that is something I don't nee appointment was by phone & the coordinator was knowledagable & friendly. She offered to schedule a loaner vehicle, but that is something I don't need with their courtesy shuttle to the nearby Metro Station. Even though the Service Department is undergoing renovation, working from the temporary trailers has not diminished the experience I expect from this dealership. Have dealt with other Assistant Service Managers at various times over the past 7 years and have found a very comfortable working/professional relation with Kelvin Green. Pricing is competitive & finding a service coupon online that was honored made the venture much less costly. Could easily have given a 5(Great), but you can't get everything for free, which is what the wife would like to see. More
by Beetlemess
Employees Worked With
Kelvin Green
June 08, 2012
Right rear brakes clicked/skreeched when backing & applying brakes. Service writer was attentive to my description of symptoms. Phone call informed me of water pump leak. Work was completed on time. E applying brakes. Service writer was attentive to my description of symptoms. Phone call informed me of water pump leak. Work was completed on time. Easy to pay and pick up. All this in spite of the humungous reconstruction going on. Thanks Ourisman. More
by fuel4thot
Employees Worked With
Dave Smith, service writer
June 06, 2012
quality customer service. No Issues. However Toyota and Oursiman Dodge need to have more locations int he DC area. Coming to Fairfax for services is a bet far. Maybe the Toyota dealers in Srpintfield and A Oursiman Dodge need to have more locations int he DC area. Coming to Fairfax for services is a bet far. Maybe the Toyota dealers in Srpintfield and Alexandria can merege.... More
by vlambert30
Employees Worked With
Kalvin Greene
June 04, 2012
Ourismans Toyota has excellent service. Your prices are Ourismans Toyota has excellent service. Your prices are very > competitive with the neighborhood garage but more important your > service is ve Ourismans Toyota has excellent service. Your prices are very > competitive with the neighborhood garage but more important your > service is very dependable with an honest estimate of required > service needed. > > Thomas A. Olsen. More
by HATMARK
Employees Worked With
Kelvin Greene
June 04, 2012
Overall, the dealership does a fine job. Someone usually answers the phone when I call, and getting a service appointment is easy. There is always someone that greets me when I come in (though the employees answers the phone when I call, and getting a service appointment is easy. There is always someone that greets me when I come in (though the employees rarely smile here), and I always wait in the Customer area for my vehicle to be serviced. The waiting area is clean, and has coffee, donuts, and wi-fi, which I appreciate. I assume the work promised is actually completed (I have no real way to knowing)...however on my last visit, I did ask for my vehicle to be washed (and was told it would be), and it wasn't. I was very disappointed by this since I was counting on that to save me some time in my week so that I wouldn't have to go wait elsewhere. Beyond that, I continue to go to this dealership since this is where I bought the vehicle, but it's a long drive for me (takes about 35 minutes from Arlington to Fairfax). The dealership meets my expectations, but it would be great if it exceeded them. More
by Tammy819
Employees Worked With
Brian
June 04, 2012
Everything was fine except I was not contacted when my car was finished. I went to get dinner across the street and then walked back and sat in the waiting area for about 30 minutes. I then went in to che car was finished. I went to get dinner across the street and then walked back and sat in the waiting area for about 30 minutes. I then went in to check on the status of my car and the gentleman said it's done. I'm wondering how long it had been and could I have have left earlier? I let them know that I would be getting dinner and they had my cell # which I confirmed. Hopefully this will be different next time. More
by dlfncoach
Employees Worked With
Michael
