Ourisman Fairfax Toyota

This is the second time that I have taken my car to this dealership and they have always been nothing but extremely professional and helpful with everything that I have brought before them. They have been dealership and they have always been nothing but extremely professional and helpful with everything that I have brought before them. They have been able to answer all the questions I have ever had about my car and have taken great care of it when I have left it with them to get serviced. I would highly recommend this dealership to anyone owning a Toyota More

We brought in a Toyota Highlander Hybrid with intermittently flashing warning lights -- something I recognize is difficult to troubleshoot and resolve, particularly since the lights were not on w intermittently flashing warning lights -- something I recognize is difficult to troubleshoot and resolve, particularly since the lights were not on when we first came in for service. Things checked out on the computer, and we did not see any further problems until much later in the day when the lights came back on. Brian, one of the assistant service managers, took ownership of the issue and remained with the mechanic doing the work until they had identified the cause and fixed the problem. We're satisfied. More

We recently bought a used Lexus from this dealership. They were courteous, professional, and honest in they work. We worked with Nayne Mohamed and Liz Manes. They were very knowledgeable and customer They were courteous, professional, and honest in they work. We worked with Nayne Mohamed and Liz Manes. They were very knowledgeable and customer-friendly. Nayne went the "extra mile" with customer support for new tires on the vehicle. Also, Ms. Manes was courteous and prompt with respect to the financial issues of the purchase. I was impressed with the quick action by Liz and the prompt refund from Ourisman Toyota after we decided not to buy the extended warranty. More

I love this Dealer, been recommenced it all my family member and friends. I bought my car from Vince Pham. He was so nice the whole time and explain to me all the details about the cars and care for my member and friends. I bought my car from Vince Pham. He was so nice the whole time and explain to me all the details about the cars and care for my needed. As a girl, of course i have a lot of questions about everything before i buy. The services are so great, all the staffs and managements was so friendly and treat me like a family. I been though so many dealers so i know how all the things work. Of course they need to explain all the details and go thus all the warranties (BUT THATS JUST FOR YOUR OWN GOOD) at the end, you still the one make all the decisions. I took my car for check up for the first time. I got oil change and all the maintenance required for FREE and also I got my car wash FREE and Vacuum for FREE, love it! its only take less than an hour for all that. How can u say no to that right. More

I have been a customer at Ourisman Toyota of Fairfax for 30 years. I have always been extremely satisfied with their customer service and friendliness. I have two older Toyota Camrys and they are always o 30 years. I have always been extremely satisfied with their customer service and friendliness. I have two older Toyota Camrys and they are always on the road, thanks to the excellent workmanship at Ourisman of Fairfax. I also appreciate how they advise the customer as to what "needs to done" and what "can wait" for next time. More

Since our first visit to Ourisman over a year ago, we have had excellent service, and once we met Debbie, we call her directly to schedule all of our service needs. Debbie is a great communicator who ex have had excellent service, and once we met Debbie, we call her directly to schedule all of our service needs. Debbie is a great communicator who explains, honestly and thoroughly, the situation so we can make educated decisions. She has gone above and beyond to check on warranty coverages for us and always follows up in a timely manner. We have recommended several Toyota owners that are new to the Fairfax area to Ourisman and Debbie in particular, and everyone seems as pleased as we are. Vehicle service can often be stressful and financial straining, but Ourisman's quick service and reasonable prices will keep us coming back. Thanks again! More

I purchased my Camry in 2001 and have been very happy with the automobile and the service. I've been bringing my car to them ever since and working with the same person. They are very professional and with the automobile and the service. I've been bringing my car to them ever since and working with the same person. They are very professional and friendly and my car is in great shape. More

Took my 2010 sequoia in because of an issue with the electrical.outlets. My wife called at 5pm, we were given a 7pm appointment time. I was running late and called. Bobby, a service department employee electrical.outlets. My wife called at 5pm, we were given a 7pm appointment time. I was running late and called. Bobby, a service department employee told me not to.worry, they.stayed open until 11pm. I dropped off the car around 10pm to a very helpful and friendly staff. The following day, Matt called and told me everything was corrected and covered under warranty. He had the SUV hand washed and would be ready for.pickup by.4pm I was running late again and didn't make it to the dealer until 9p The moment I walked in a gentleman saw.me and accompanied me to.the checkout counter. As I.walked out.a few minutes later, mythe attendant was standing there with.my.SUV and was kind enough to remove.the paper mats on the floor. A truly.great experience. More