Ourisman Fairfax Toyota

Best Service Ever! Maurice Allen is the best! He always let's me know what service is needed and what service needs to be planned for. I will pass on recommendation to Maurice Allen is the best! He always let's me know what service is needed and what service needs to be planned for. I will pass on recommendation to my friends regarding the great service received at your location! More

Really good experience. The best I've ever had. Sean Jagdeo, my service rep was very helpful and attentive. I was very surprised to bring my vehicle in for a recall and to pick it up washed and vacu Sean Jagdeo, my service rep was very helpful and attentive. I was very surprised to bring my vehicle in for a recall and to pick it up washed and vacuumed. More

Good communication, pleasant experience I've had our 2011 Sienna in to Fairfax three times in the last few months. The first time was for an intermittent klunk in the steering. This had been I've had our 2011 Sienna in to Fairfax three times in the last few months. The first time was for an intermittent klunk in the steering. This had been to another, nearer dealer twice for the problem: the first time they said "could not reproduce"; the second time they had me drive their tech around for a bit until he felt it, and then he said "brake shoes". Um, no, not in the steering. So off we went to Fairfax. They immediately diagnosed ball joints (my first guess, rejected by the other dealer), covered under extended warranty. Two days later, car back; slightly improved but still there. Some more research online suggested steering half-shaft. Indeed, on second attempt, they replaced that, also under warranty, and the problem is cured. Intermittent problems are a hassle for all, so I'm appreciative that they took it seriously and took reasonable steps to fix. Third visit was for new problem, driver's window. This turned out to be only partly under warranty, but again, pleasant, fast service, and it's back and cured. Shout-out to Carroll Hyman for his diligence and follow-through! More

15k service Service person is very friendly, fast, place is clean. Need some cold refreshments like Luxus Service waiting room in Chantily area if possible thank Service person is very friendly, fast, place is clean. Need some cold refreshments like Luxus Service waiting room in Chantily area if possible thank you More

All of the service workers were professional and efficient. All of the service workers st Ourisman Fairfax Toyota were helpful and respected my time. Also, the facility is spotless and comfortable. It is perfec All of the service workers st Ourisman Fairfax Toyota were helpful and respected my time. Also, the facility is spotless and comfortable. It is perfect for completing work at one of the tables away from the crowd. The car wash and donuts were also greatly appreciated. More

95 thousand mile service. Maurice Allen was superb in taking care of our appointment. Our service was done in a timely fashion and in accordance with all of the detailed work t Maurice Allen was superb in taking care of our appointment. Our service was done in a timely fashion and in accordance with all of the detailed work that was to be done and as quoted at the inception. More

First time use of service center I was able to organize the 5000 mile service for my toyota online the day before. Drop off was swift and I was able to very reasonably take a rental c I was able to organize the 5000 mile service for my toyota online the day before. Drop off was swift and I was able to very reasonably take a rental car. My car was ready ahead of expectations and fast check out process also. More

First Time Service was great (I have a 2018 vehicle) and was ready when promised. BUT the car wash left a lot to be desired! My vehicle was filthy but the car w Service was great (I have a 2018 vehicle) and was ready when promised. BUT the car wash left a lot to be desired! My vehicle was filthy but the car was just seemed a rinse and not a wash. More

Excellence customer service I bought my car there 13 years ago. This center has always provided great service to me every time I need it. Therefore, it was not a surprise when I bought my car there 13 years ago. This center has always provided great service to me every time I need it. Therefore, it was not a surprise when they took care of my car in a timely manner. More

Fantastic!! Maurice was super friendly and accommodating during my time at the shop. The moment I walked in, with a cane in hand due to a recent knee surgery, Ma Maurice was super friendly and accommodating during my time at the shop. The moment I walked in, with a cane in hand due to a recent knee surgery, Maurice immediately offered and insisted that I take a seat to prevent further strains on my knee and legs. He wrote up my ticket and took my car, promising to take care of the rest and he delivered excellently. My car is in pristine condition and I really appreciate it. More