Ourisman Fairfax Toyota

85k miles service Quick service, work and price as discussed, helpful service agent! Quick service, work and price as discussed, helpful service agent! Location is conv Quick service, work and price as discussed, helpful service agent! Quick service, work and price as discussed, helpful service agent! Location is convenient for me. More

Great service Making an appointment was easy and changing it was just as easy. Time for service was great and nice waiting area. They even provide snacks. Making an appointment was easy and changing it was just as easy. Time for service was great and nice waiting area. They even provide snacks. More

15k Scheduled Maintenance Prompt courteous attention by Melanie. Pleasure to work with her! She explained what would be done and added a couple of additional items that I reque Prompt courteous attention by Melanie. Pleasure to work with her! She explained what would be done and added a couple of additional items that I requested for my 115k maintenance. More

Excellent Customer Service Always a wonderful experience. They are very organized and pro active. Great customer service. I would not go any where else for service. I have been Always a wonderful experience. They are very organized and pro active. Great customer service. I would not go any where else for service. I have been going to Fairfax Toyota for many years. More

No pressure, willingness to compromise to get my business It was a pleasant experience but I did lots of homework before setting foot into the dealer. I knew what I wanted and had a pretty good idea of what It was a pleasant experience but I did lots of homework before setting foot into the dealer. I knew what I wanted and had a pretty good idea of what the dealer cost was and of course what I was willing to pay. Even so they were pleasant to deal with and willing to meet me half way (or more) to make the sale. I highly recommend TruCar as a starting point however. More

Excellent service—faster than promised Brian Croy was extremely friendly, professional, and knowledgeable. He reminded me the service was free and asked if I wanted the free car wash. My Brian Croy was extremely friendly, professional, and knowledgeable. He reminded me the service was free and asked if I wanted the free car wash. My car was ready in half the time I expected. It was spotless after it had been washed and vacuumed! More

Great Service I stopped late one evening thinking the service department would be closed and hoping to make an appointment for the next day. I was very pleasantly s I stopped late one evening thinking the service department would be closed and hoping to make an appointment for the next day. I was very pleasantly surprised when they said they could get the 10000 mile service done that evening and not disrupt our vacation, and they washed the truck and vacuumed it out as well. many thanks to everyone in the service department. More

Carroll Hyman is the BEST service advisor Carroll Hyman is my service advisor and he is amazing! He goes above and beyond for all of his clients. He is always kind and friendly to everyone a Carroll Hyman is my service advisor and he is amazing! He goes above and beyond for all of his clients. He is always kind and friendly to everyone and is great about giving updates on the status of your car. Everyone at Ourisman Fairfax Toyota is very kind, friendly and attentive. More

Great salesman, Tadela D! Seemed honest and no overt pressure. You had the car I wanted with the features I was looking for. Got done with the whole process in a couple hours. Seemed honest and no overt pressure. You had the car I wanted with the features I was looking for. Got done with the whole process in a couple hours. More

Could have been Better I have had my Tacoma service at Ourisman's a few times and have been pleased with their attention to details. This time not so much....My SA, was co I have had my Tacoma service at Ourisman's a few times and have been pleased with their attention to details. This time not so much....My SA, was courteous and professional. My Tacoma was in for a frame replacement. I dropped the vehicle off on a Monday & picked it up on a Monday. When I picked it up, I noticed grease stains on the driver's side door arm rest, kick plate, and seat. Not small incidental conduct scuffs. I pointed this out to a service manage whom dismissed it at first with a comment. "they only get in the vehicle to pull it in/out of the service bay once. Upon showing him, he grabbed some cleaner and a rag. I also noticed the steering wheel was off center and cocked to the left. The brake fluid reservoir was also filled to the cap, Driving home, I could feel some vibrations in the steering wheel. Almost home I heard a release of what I thought was air or fluid. Upon parking in my driveway and popping the hood, discovered power steering fluid released. I noticed that he reservoir cap had not been twisted to the locked position. While the vehicle was in for the frame replacement, I had them check the a/c system because it didn't seem to be cooling as well as it had been. The compressor was also cycling on/off more frequently. I had had another garage perform an a/c service. Ourisman said the a/c clutch and compressor needed to be replaced to the tune of $2000. I balked and said leave it alone The following week I returned to Ourisman to have the vibration and cocked wheel addressed. My SA informed me that the tie rods and ball joints were slightly loose. That was remedied. As was the overfilling of the brake fluid. Following the front end corrections at Ourisman's, I took the truck to another shop for the a/c work. They performed a pressure test and leak test. The found no leaks. They said the compressor and a/c clutch are fine. The system was simply over charged by the first garage that performed the a/c service. So much for preventative maintenance.. Lesson learned. If it ain't broke don't fix it. .$100 later, the a/c is functioning fine. Will I go back to Ourisman Toyota? Probably. More