Ourisman Fairfax Toyota

easy to make appt.service with a smile at reasonable price. no hassle in making appointment service was excellent ,staff friendly,price reasonable.Car service promptly and well.Added bonus,the car was cleaned a no hassle in making appointment service was excellent ,staff friendly,price reasonable.Car service promptly and well.Added bonus,the car was cleaned and shiny when done. More

Dependable Service Have always left feeling that both my vehicle and I have been well cared for. I have never felt that the dealership was piling additional items on top Have always left feeling that both my vehicle and I have been well cared for. I have never felt that the dealership was piling additional items on top of scheduled service to boost revenue. Prices are what you expect at a dealership. More

Routine maintenance performed efficiently The Ourisman team has consistently cared for my 2005 Prius for over 10 years and has always provided excellent service. Staff has changed over the ye The Ourisman team has consistently cared for my 2005 Prius for over 10 years and has always provided excellent service. Staff has changed over the years, but quality of service remains the same. More

Superb Experience! Outstanding management of my expectations! Listening. Accurate. Passionate. Consistent in delivery of messaging and communicating with all stakeho Outstanding management of my expectations! Listening. Accurate. Passionate. Consistent in delivery of messaging and communicating with all stakeholders. Mr. Maurice Allen is the very best of the best! He is a trusted solutions provider, bar none. More

Routine Maintenamce performed I was meet promptly as I walked into the service department. Meet with my service advisor and completed the write-up quickly. Received an email later I was meet promptly as I walked into the service department. Meet with my service advisor and completed the write-up quickly. Received an email later in the morning that my vehicle was ready. A truly relaxing experience. More

5k Service. Excellent customer service provided. They all have made sure to meet my expectations of good service. They all guided me properly how to maintain my c Excellent customer service provided. They all have made sure to meet my expectations of good service. They all guided me properly how to maintain my car. Overall, i am extremely happy with their professionalism. Keep up a good work! More

Rear Driver's Side Tail light Cover Replacement I needed to have the rear driver's side tail light cover replaced. The service only took about 50 minutes so I was able to wait. Everyone was very I needed to have the rear driver's side tail light cover replaced. The service only took about 50 minutes so I was able to wait. Everyone was very helpful in explaining what needed to be done and how much the cost would be ahead of time. I was very pleased with my experience and I have already recommend to others. In particular Sean Jagdeo was very helpful and answered all my questions. Thank you for the great service by all at this location. More

Great Customer Service I had my car in for its 45000 mile service last weekend and mentioned to my service advisor that I had been concerned about the breaks. Melanie calle I had my car in for its 45000 mile service last weekend and mentioned to my service advisor that I had been concerned about the breaks. Melanie called me to let me know I needed some work on the car, so I went ahead and got it completed. I was very happy with the customer service, they kept me in the loop on what was going on with the car, and it is working great. Thanks so much Melanie. More

Terrific I want there for an oil change and normal service. Terrific, quick, efficient and car washed inless than 1 hour. Very polite and pleasant to work with I want there for an oil change and normal service. Terrific, quick, efficient and car washed inless than 1 hour. Very polite and pleasant to work with. More

Another Great Service Experience Maurice Allen is a great Service Manager. He is always courteous, knowledgeable, and truly concerned with getting my vehicle serviced and/or repaired Maurice Allen is a great Service Manager. He is always courteous, knowledgeable, and truly concerned with getting my vehicle serviced and/or repaired quickly,and most of all efficiently. He is the main reason I have been, and remain a satisfied Toyota customer for over 12 1/2 years. I have never felt like I was being sold a service I didn't really need, nor have I felt like I was being gouged. More