Ourisman Fairfax Toyota

I was very unhappy since I had paid for the repair of my A/C last year and it stopped working this year. I received a call from GEOFF BENNETT and the issue has been resolved. Thank you for the prompt resp A/C last year and it stopped working this year. I received a call from GEOFF BENNETT and the issue has been resolved. Thank you for the prompt response. More

Fast, friendly service. The Asst. Service Manager, Danny Guarnieri, listened to what I had to say. He didn't try to push unnecessary services but made helpful suggestions for future service. He also offer Guarnieri, listened to what I had to say. He didn't try to push unnecessary services but made helpful suggestions for future service. He also offered suggestions for ways to save on future service. Ourisman's prices are competitive with other dealerships but their service is what keeps me coming back. More

Helpful, quick, thoughtful. Recommendations were made, with my safety in mind, but did not make me feel like I needed to make purchases at that time or even at this specific location (which made me more c with my safety in mind, but did not make me feel like I needed to make purchases at that time or even at this specific location (which made me more confident in this location because I was given the option to shop around). More

Kris was kind and helpful. Service was quick. The wait was pleasant and comfortable. Kris checked in with me frequently to keep me in the loop. was pleasant and comfortable. Kris checked in with me frequently to keep me in the loop. More

It was a pleasant visit and staff especially Mr. Samuel was very cooperative and sincerely helped me. Waiting time was reasonable, tea and delicious cookies helped pass it soon. was very cooperative and sincerely helped me. Waiting time was reasonable, tea and delicious cookies helped pass it soon. More

I received the worse service at this dealership...actually no service at all. I had called to make an appointment because of a Toyota safety recall and was told that I can come in and wa dealership...actually no service at all. I had called to make an appointment because of a Toyota safety recall and was told that I can come in and wait two hours for the repair to be complete. I came on time and was told by the receptionist that my service manager (Sam) was busy but would come get me when he is done with his customer. I waited and waited but no service manager came. I had to remind the receptionist that I was still waiting to sign in but she made no effort to tell Sam that I was waiting. Some other guy noticed I was waiting and it was only then that someone approached Sam. Finally Sam was able to carve out time in his busy schedule for me only to tell me that I would need to wait a couple of hours (more than what I was initially told) for the repair to be complete. All in wall I waited nearly a half hour just to be signed in. This is really bad customer service making a customer wait nearly a half hour just to be signed in and telling her that the promised amount of time was a lie. Time is precious—I did not leave my car at this dealership because I did not want to waste more time that I already did. I’ll be sure not to come back there. More

Disappointment. I brought my car in for its service *(24K oil change), annual safety inspection and emissions. The service department did not scrape off all of the residue from the old inspection sti *(24K oil change), annual safety inspection and emissions. The service department did not scrape off all of the residue from the old inspection sticker, and put the new inspection sticker on crooked. That tells me no pride in their work when something as simple as this cannot be done right, and residue/crooked sticker is not something I want to look at for the next 12 months. Also, Ourisman used to return the vehicle clean, this time I received my vehicle back dirty. I expect more from a dealership, in fact I expect better than this from my local backyard mechanic. More

I just returned from a routine service. I wish to acknowledge and thank Kris Clausen, who without prompting, followed up to retrieve my car which had taken longer than usual to come back from the bay acknowledge and thank Kris Clausen, who without prompting, followed up to retrieve my car which had taken longer than usual to come back from the bay. Kris went over and above in getting me on my way, and that is exactly the type of initiative in producing great service that we customers value. My appreciation stems from the fact that I was not his customer. Thank you as well to Thang, who observed me standing around. He inquired if I needed assistance and then--even after being told that someone was taking care of things--also hustled off to get a status. It is that kind of initiative that keeps us from dreading taking the time for getting service performed. Kudos to Geoff for the consistently superior customer service that goes hand-in-hand with the physical labor of keeping our family's vehicles in fine working order. He appears confident and proud of this outstanding team, which is probably why he has a welcoming smile on his face every time I see him. *Another comment about Kris. While I was waiting, I overheard Kris speaking with customers on the phone and in person with a very much "can-do" attitude. More

Renovation makes it feel less friendly. Customer service on this visit was not as good as previous visit. Was very disappointed at the service we had. on this visit was not as good as previous visit. Was very disappointed at the service we had. More