Ourisman Fairfax Toyota

The Service team at Ourisman Fairfax is great and my personal Service advisor Kelvin Greene is outstanding and very accommodating. I have purchased multiple cars from the dealership and have recommended personal Service advisor Kelvin Greene is outstanding and very accommodating. I have purchased multiple cars from the dealership and have recommended dozens to do do the same. Sales team and Services Advisors are great. Again Kudos to Kelvin. More

My service manager,Geoff, did a wonderful job! He seemed a bit upset because I elected not to go ahead with the recommendations for additional service. Because of the current difficult economic hard times, a bit upset because I elected not to go ahead with the recommendations for additional service. Because of the current difficult economic hard times, I will wait awhile before performing these services. I appreciate all that you do at Fairfax Toyota. More

Mike (and all your other staff) is wonderful and helpful and treats me very well, as a young woman coming in for service alone. That is what I appreciate the most about Ourisman Fairfax Toyota and why I no and treats me very well, as a young woman coming in for service alone. That is what I appreciate the most about Ourisman Fairfax Toyota and why I not only bought the car through you all but continue to go for servicing! More

I was able to schedule an appointment quickly and at a time that was convenient for me. I had questions about the need to replace tires Kris was honest and told me that wasn't necessary at this time - th time that was convenient for me. I had questions about the need to replace tires Kris was honest and told me that wasn't necessary at this time - that a nail hole could be plugged. The dealership provided a loaner vehicle and the entire staff were courteous and helpful. It was a very positive experience. More

Having only one car in the family I find it immensely helpful when I can drop the car off and am provided with a shuttle service to and from my place of work. The service is always friendly, efficient a helpful when I can drop the car off and am provided with a shuttle service to and from my place of work. The service is always friendly, efficient and very customer oriented. This ongoing relationship is the best service I've ever received. I highly recommend the detailing service too. More

We took our Tundra in for its 45K service and were very pleased with the service. We were expecting to hear that we need to get new brakes and were very pleased to hear an honest answer up front, from Ser pleased with the service. We were expecting to hear that we need to get new brakes and were very pleased to hear an honest answer up front, from Service Manager Debbie Stack, that we would be fine to wait another 5K miles. We have been taking out truck for service to Ourisman Toyota since we moved to Northern VA and have no plans to go anywhere else. Thanks again and keep up the good work! More

Great services as usual. Kelvin Greene and other staff members as always are very helpful and very professional. I would recommend all Toyota owners to have car services done at Oarisman Toyota Fairfax. members as always are very helpful and very professional. I would recommend all Toyota owners to have car services done at Oarisman Toyota Fairfax. More

I had left my car for a scheduled maintenance and one issue with gas tank pressure. Greeted by one of the staffs and got connected to a service manager fairly shortly. There was a call from the servic issue with gas tank pressure. Greeted by one of the staffs and got connected to a service manager fairly shortly. There was a call from the service manager to ask me a question about the problem and another call to tell me the car was ready. The service manager was courteous. Everything was great and normal until the very end when I went to pick up my car. I walked into cashier's office and told a lady, Courtney, that I wanted to pick up my car. She looked at me and gave me a weird look. (as if I was annoying her) This was the conversation between me and her: Me: "Is there a problem?" Cashier: ... "can you sign here?" Me: "Is anything wrong?" Cashier: ... "Sign here at the bottom." Me: "What is your name?" Cashier: "That is my copy. this is yours." Me: "What is your name?" Cashier: "Courtney." I got out of there feeling very unpleasant. I understand she wants to get out of there asap at 6pm on Saturday, but that was NOT how to treat a customer, especially who was merely picking up his car. I had never felt this unpleasant at a car dealer prior to this incident. I get angry again writing this post, just thinking about it. I plan to complain to Ourisman Toyota, and Toyota as well. -Update I received a phone call from the service manager, Geoff Bennett, the following week. He knew about the incident that day because I spoke to a gentleman about the cashier before I left the dealer. I guess he told Mr. Bennett. Mr. Bennett said he talked to the cashier the same day, and he apologized to me over the phone. I guess it's all good now. But to be honest, I'm not sure if I'm going to go to this dealer for any service...just because of the cashier. I guess it can happen anywhere, but I don't like to visit a place where I had an unpleasant experience....even once! More